Hotel 261

Staff were friendly. The room was nice..

Bedroom was clean. Bathroom floor, walls and ceiling need some attention.

Terrible. Breakfast was included in the price but I was not offered

I stayed here for two nights in a double room with breakfast included, and unfortunately the experience was very poor so would not recommend coming here at all will not be coming back ever. The room was not properly maintained. The towels were unclean with stains and an unpleasant smell. Basic amenities were missing – there was no proper soap (only a dispenser), no shampoo or conditioner, almost no utensils, and only one small packet of tea provided for the entire stay. The room was also extremely cold even though the heating was on, and the hot water took a long time to work. I raised concerns about insects in the room that I believed could be bed bugs, especially after my partner was bitten during the stay. When this was reported to staff, they were rude and dismissive and did not properly investigate the issue or offer an alternative room instead they checked us out. Breakfast had been included in my booking and paid for in advance, however I was told on arrival that breakfast was not being served during my stay. I was given a voucher to use in the restaurant, but when I tried to use it I was still charged the full price and service charge and only received a small discount. Overall, the accommodation and service were not as advertised and fell well below acceptable standards. The booking was eventually cancelled and only a partial refund was issued despite the problems experienced instead of full. Based on my experience, I would not recommend staying here.

Pleasant staff, large mould patch on wall on entering room shower just a dribble an took 10 minutes to get to lukewarm, room very small..good point cheap, warm ,quiet bed ok ..needs improving.

Yes to all

I booked a stay here in an emergency because my mother was undergoing surgery in a nearby hospital. Shortly after I booked the room (around 2 hours later) she declined surgery and went home and died. I asked to cancel the stay and provide a refund and was told there was a blanket “no refunds” policy, even though I had booked it literally only 2 hours previously. The complete heartlessness of policy application in a family emergency deserves a single star.

Nice one

The friendly staff and the location!

Hotel did not get cleaned once in our 3 nights stay, even the duvet cover does not feel /look clean from the get go, I’ll never use again!

Spacious room and clean

Clean room, easy check in

Very pleasant chap on reception and helpful, nice size room, good size shower too, all clean and nicely maintained, bed comfy and warm room, happily stay again

The room was perfect for an overnight stay, if a little dated.

Clean room and easy check-in.

We were on 4th floor and we have to carry our luggage and one friend have hip problem so very difficult for her. Pillows need changing as its clump and same with Duvet. Bathroom dont have towel on the floor to keep dry when bathing. The place is very accessible to transport I must say.

Great value for money

The photo showed on the website is totally different than actual property. Along with we have booked 2 double bedrooms wereas we were given 1 double bed and 1 single bedroom. Which is totally unacceptable and a scam to me. The washbasin was clogging alot while washing the face. Its not a property worth £65. Waste of money.

Clean room, easy check in, all basic amenities

Good value. Quiet