Leonardo Hotel Newcastle

Competent stay, very friendly the hotel is always to a high standard.

Stayed two separate nights in one week. Experience was some good; some bad. Check in staff great. Meals nice but service slow, chaotic and some food missed off order. Rooms were clean but dated. One room t.v was intermittently broken. Other room no heating from radiator. Beds nice and comfortable . Hot water limited and slow.

Another great stay at the Leonardo Hotel, Newcastle. A spacious clean room, much bigger bed than last time we stayed at this hotel. The temperature within room was great too, not too hot / cold. We ate in the main bar, food was ok, nothing spectacular, but it was ok, if overpriced. Drinks were over priced too and the bar snacks (£2 for a packet of crisps??) The only downside to the hotel was the housekeeping staff having a "heated discussion" outside of the room very early on Monday morning - less than ideal, but didn't take away from a good overall stay.

Room wasnt very clean only one working

Room ok, slightly dated but great location for City Centre, Train Station & St James Park

Staff weren’t readily available

The staff were lovely the but room and amentities were terrible. The bath would not drain the shower water so it ended up coming up to my ankles when having showering. There were pubic hairs (not mines) all over the bathroom. Dirty bath mat. Dated carpets with sections completely worn away. Walls so thin you can hear your neighbours TV loud and clear. Would not recommend at all. Don’t stay here

The room was eventually OK, although the place feels a little bit “1985” throughout, and not in an exciting Stranger Things kind of a way. Having said that, breakfast was nice, and the staff at breakfast were really friendly and welcoming. I also ate in the hotel bar each evening, and the food (club sandwich) was tasty. Check-in was less brilliant, though. I had to wait for a while, and was then served by a staff member (I think the Duty Manager) who barely spoke. I initially thought this was normal for the hotel, only to find that a younger (than me) single sex couple were greeted with great enthusiasm, laughs all round about the annual drag festival. I was allocated a room which turned out to be the largely unmodernised room with disabled facilities. Not sure why, perhaps it was a combination of “save for Expedia” and “he’s in his 50s so not worth any effort”. I called reception to ask for another room, went down to pick up my new keycard, to be met with stony silence and a look that could freeze. I realise that I’m not young, sexy, exciting and vivacious, but a bit more of a welcome at the end of a long day would be nice.

Room next door to us had 4 people screaming and messing about from 11pm until 1.30am requested to move room. Girl on helpdesk arranged room change. However moved near store room. So woken at 6am by staff banging around.. worst night sleep ever

Facilities a little tired

Great hotel very convenient for the city and close to shops and other attractions

Friendly staff, good experience.

Very clean ,staff lovely

Good hotel and room bathroom needs refreshed

Clean room, welcoming staff.

Clean room and hotel

TV reception poor Shower poor Bed comfortable

Good location and price

Overall a good stay! Staff very friendly, great breakfast, bed comfortable. The lobby, bar and restaurant are all well renovated but the rooms are very basic and could do with an upgrade.

Convenient, clean, friendly