レオナルドホテル ニューカッスル

Excellant location. Very clean & staff helpful & friendly

Friendly helpful staff, clean room, comfy big bed. Breakfast choice was reasonable.

If you could please change the breakfast serving time to 10 am

Initial room was definitely in need of some TLC, the window did not seal properly and was very noisy due to wind. However staff rebooked me into a newly refurbished room and it was much nicer (even if they could with sealing the windows better !)

Good location

Great quiet location. Very attentive and knowledgeable staff. Great prices. What’s not to love?

Needs updating and renovations

Was offered a newly refurbished room which was excellent. Decor was nice, shower was huge, toiletries weren’t nailed to the wall in dispensers that you can barely operate (finally) and everything was modern and well laid out. My only problem was the room was very hot in the morning. The radiator had been turned down as low as possible but the room was still uncomfortably hot waking me up at 6.15am and unable to cool down to get back to sleep.

Large car park next door.

Nearly to everything just a walk away

Kamer was stoffig, badkamer schoon. Personeel zeer vriendelijk. Voor winkels plm 10 min lopen, niet echt een bakkerij of iets dergelijks in de directe nabijheid van het hotel. Het hotel ligt goed tov trein en metrostation

The hotel is in a perfect spot if your in Newcastle, close the the Arena close to the Railway station also close to the city centre a perfect base

Great location for the Utlita stadium. The room was fine but bathroom definitely needs improving - cracked sink and bath.

Great location very central. Room was comfortable and clean

Slitna rum som behöver renoveras men bra frukost

Room really comfortable. Staff really helpful and friendly. Would definitely stay again as it's right in the middle of things and only five minutes away from the station

Great stay. Delay at check in as staff shortage due to having their Christmas party, but other than that it was good. Location good, room clean and bed comfy

When we arrived, the check in process was quite slow. When we went to our rooms, instead of the two king rooms booked, one room has been swapped to a triple room without anyone informing us. When I went to speak to reception about this the response was that they were both superior rooms, however I explained that that does not necessarily make them suitable for us. They had no other kind sized rooms available so we had to swap rooms between us and make do with the triple. The staff member on the reception was quite blunt and unapologetic and not understanding, however a manager did offer us a free drink as an apology when she came to see what was happening. The rooms themselves were nicely decorated and the shower was excellent, however the heating did not seem to be adjustable without a horrible clunking noise, so the room was far too hot, even in February. In one of our rooms, the tea and coffee facilities had not been stocked with milk, and in the other no biscuits, and the floor was in need of a good vacuum which highlighted an issue with the turning down of the rooms. Overall it was okay, and I would consider staying again but I wasn't really happy with the service received.

Friendly staff, exceptional value

Highly recommended. Excellent staff and newly refurbished rooms. Location is great also. Will return