What do past guests say about Newcastle Jesmond Hotel?

Newcastle Jesmond Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Newcastle Jesmond Hotel

Name: Newcastle Jesmond Hotel
Address: 105 Osborne Road, Newcastle, England, NE2 2TA, 105 Osborne Road, NE2 2TA, England
Rating: 8

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8.0

/10

Very Good

268 reviews

What Guests Say About Their Stay

David

10.0

/ 10

Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all

Suzanne

10.0

/ 10

I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff

Richard

10.0

/ 10

Comfortable and clean. Only feedback i would give is that it would have been nice to have some shower gel in the bathroom.

In the Area

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105 Osborne Road, Newcastle, England, NE2 2TA

Main Facilities

Parking

WiFi

Staying at Newcastle Jesmond Hotel is a good choice when you are visiting Newcastle.

What's around Newcastle Jesmond Hotel

105 Osborne Road, Newcastle, England, NE2 2TA

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Discover More About Newcastle Jesmond Hotel

General
In Newcastle-upon-Tyne (Jesmond)

Location
With a stay at Newcastle Jesmond Hotel, you'll be centrally located in Newcastle-upon-Tyne, within a 5-minute drive of St. James' Park and Quayside. This hotel is 12.2 mi (19.6 km) from Beamish Open Air Museum and 0.6 mi (0.9 km) from Jesmond Cricket Ground.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Jesmond Cricket Ground - 0.9 km / 0.6 mi
Jesmond Dene Park - 1 km / 0.6 mi
University of Newcastle-upon-Tyne - 1.6 km / 1 mi
Exhibition Park - 1.7 km / 1 mi
Northumbria University - 1.7 km / 1.1 mi
Newcastle-upon-Tyne Civic Centre - 1.8 km / 1.1 mi
Freeman Hospital - 1.9 km / 1.2 mi
Great North Museum-Hancock - 2 km / 1.2 mi
Northumberland Street - 2.1 km / 1.3 mi
Royal Victoria Infirmary - 2.4 km / 1.5 mi
Eldon Square Shopping Centre - 2.4 km / 1.5 mi
Leazes Park - 2.5 km / 1.6 mi
Grey's Monument - 2.7 km / 1.7 mi
Grainger Market - 2.8 km / 1.7 mi
Grey Street - 2.8 km / 1.7 mi

The nearest major airport is Newcastle Intl. Airport (NCL) - 11.9 km / 7.4 mi

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.

Business Facilities
Featured amenities include express check-out, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.

Dining
Grab a bite from the snack bar/deli serving guests of Newcastle Jesmond Hotel.

Rooms
Stay in one of 21 guestrooms featuring LCD televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.

All facilities in Newcastle Jesmond Hotel

Bar, Cafe and Lounge

Common Space

Lobby

Exterior

Others

Hotel Services

Laundry service
Luggage storage
Express check-out

Accessibilty

Accessible parking
Accessible path of travel

Things to Do

TV lounge

Food and Drinks

Snack bar

Connectivity

Free WiFi

General

Parking

Public Facilities

Smoke-free area

Accommodation Policy & General Information in Newcastle Jesmond Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:

16:00 - 23:30

Check-out:

Before 10:00

Early check-in fee: GBP 35 (subject to availability)
Late check-out fee: GBP 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, No front desk, Contactless check-in is available, Guest will receive an email before arrival 72 hours, Guests will receive an email with special check-in instructions, No elevators

General Information

Popular Facilities	Parking, WiFi
Check-In / Check-Out Time	From 16:00 - 23:30 - to 10:00
Available rooms at Newcastle Jesmond Hotel	21
Number of floors in Newcastle Jesmond Hotel	4
Another facilities in Newcastle Jesmond Hotel	Laundry service, Luggage storage, Express check-out, Accessible parking, Accessible path of travel

Frequently asked question in Newcastle Jesmond Hotel

What are available facilities at Newcastle Jesmond Hotel?

There are top facilites at Newcastle Jesmond Hotel such as Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Newcastle Jesmond Hotel?

The standard check-in time at Newcastle Jesmond Hotel is starting from 16:00 - 23:30 while the latest check-out time is at Before 10:00

What is the star rating of Newcastle Jesmond Hotel?

Newcastle Jesmond Hotel is a 3.0-star hotel.

How many floors does Newcastle Jesmond Hotel have?

Newcastle Jesmond Hotel has 4 floors.

How many rooms are available at Newcastle Jesmond Hotel?

Newcastle Jesmond Hotel has 21 rooms in total.

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More Reviews from Other Guests in Newcastle Jesmond Hotel

Overall Ratings & Reviews Newcastle Jesmond Hotel

Other sources (268)

8.0

Very Good

From 268 reviews

Cleanliness

8.4

Room Comfort

8.0

Location

9.4

Service and Facilites

8.6

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Traveler Reviews Newcastle Jesmond Hotel

Number of reviews per page

Top reviews

Rebecca

with Partner

4.0

/10

Reviewed 157 week(s) ago

Hotels.com verified review

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.

Vincent

4.0

/10

Reviewed 205 week(s) ago

Hotels.com verified review

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.

Martin

4.0

/10

Reviewed 209 week(s) ago

Hotels.com verified review

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking

Joan

2.0

/10

Reviewed 209 week(s) ago

Hotels.com verified review

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.

Dawn

with Partner

8.0

/10

Reviewed 209 week(s) ago

Hotels.com verified review

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.

Christine

Friends and Family Family

6.0

/10

Reviewed 210 week(s) ago

Hotels.com verified review

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!

Karma

Friends and Family with Friends

4.0

/10

Reviewed 211 week(s) ago

Hotels.com verified review

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this

with Partner

6.0

/10

Reviewed 215 week(s) ago

Hotels.com verified review

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.

Sue

with Partner

2.0

/10

Reviewed 216 week(s) ago

Hotels.com verified review

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.

matthew

Friends and Family with Friends

4.0

/10

Reviewed 218 week(s) ago

Hotels.com verified review

I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year

Ian

Leisure with Partner

2.0

/10

Reviewed 219 week(s) ago

Expedia Group verified review

First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.

Jenni

Leisure with Partner

4.0

/10

Reviewed 220 week(s) ago

Expedia Group verified review

We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...

Claudia

Friends and Family Family

10.0

/10

Reviewed 226 week(s) ago

Hotels.com verified review

It’s was fine bed wasn’t very comfortable could do with more toilet roll

Jennifer

2.0

/10

Reviewed 228 week(s) ago

Hotels.com verified review

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!

Julie

with Partner

2.0

/10

Reviewed 228 week(s) ago

Hotels.com verified review

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham

Malcolm

Leisure Family

6.0

/10

Reviewed 239 week(s) ago

Expedia Group verified review

Nice hotel but the rooms were cold

Peter

6.0

/10

Reviewed 248 week(s) ago

Hotels.com verified review

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.

Daniela

with Partner

10.0

/10

Reviewed 248 week(s) ago

Hotels.com verified review

Cosy room and very clean

James

Leisure

10.0

/10

Reviewed 249 week(s) ago

Expedia Group verified review

What a great hotel and brilliant staff, I would stay here again

Christopher

Business

8.0

/10

Reviewed 254 week(s) ago

Hotels.com verified review

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.