Newcastle Jesmond Hotel

Hotel
8.0
/10
Sangat Baik
268 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

David

10.0
/ 10
Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all
Lihat terjemahan

Suzanne

10.0
/ 10
I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff
Lihat terjemahan

Richard

10.0
/ 10
Comfortable and clean. Only feedback i would give is that it would have been nice to have some shower gel in the bathroom.
Lihat terjemahan
Di Kawasan
Lihat Peta
105 Osborne Road, Newcastle, England, NE2 2TA

Kemudahan Utama

Lihat Lebih
Parkir
WiFi
Penginapan di Newcastle Jesmond Hotel ialah pilihan yang baik apabila anda melawat Newcastle.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Newcastle Jesmond Hotel

105 Osborne Road, Newcastle, England, NE2 2TA
Temui Lebih Banyak Tempat
Lobi Newcastle Jesmond Hotel
Lobi 2 Newcastle Jesmond Hotel

Ketahui Lebih Lanjut Mengenai Newcastle Jesmond Hotel

General


Dalam kejiranan (Jesmond) di Newcastle-upon-Tyne

Location


Dengan penginapan di Newcastle Jesmond Hotel, anda akan berada betul-betul di tengah Newcastle-upon-Tyne, dalam lingkungan 5 minit memandu dari Taman St. James dan Padang Kriket Jesmond. Hotel ini berada 1.6 km dari Jesmond Dene Park dan 1.9 km dari Pusat sivik Newcastle-upon-Tyne.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Padang Kriket Jesmond - 0.9 km / 0.6 mi
Jesmond Dene Park - 1 km / 0.6 mi
Universiti Newcastle-upon-Tyne - 1.6 km / 1 mi
Taman Pameran - 1.7 km / 1 mi
Northumbria University - 1.7 km / 1.1 mi
Pusat sivik Newcastle-upon-Tyne - 1.8 km / 1.1 mi
Hospital Freeman - 1.9 km / 1.2 mi
Great North Museum-Hancock - 2 km / 1.2 mi
Northumberland Street - 2.1 km / 1.3 mi
Biscuit Factory - 2.3 km / 1.4 mi
Hospital Royal Victoria - 2.4 km / 1.5 mi
Pusat Beli-belah Eldon Square - 2.4 km / 1.5 mi
Leazes Park - 2.5 km / 1.6 mi
Monumen Grey - 2.7 km / 1.7 mi
Grainger Market - 2.8 km / 1.7 mi

Lapangan terbang utama terdekat adalah Newcastle, England (NCL-Newcastle Intl.) - 11.9 km / 7.4 mi

Facilities


Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan televisyen di ruang bersama.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, perkhidmatan pencucian kering/dobi dan tempat simpanan bagasi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Dapatkan sesuatu untuk dimakan di bar/deli snek yang disediakan untuk tetamu Newcastle Jesmond Hotel.

Rooms


Inaplah di salah satu daripada 21 bilik tamu yang menampilkan Televisyen LCD. Katil Select Comfort anda disediakan dengan cadar kapas Mesir. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan pancuran mandi dan pengering rambut.

Semua kemudahan dari Newcastle Jesmond Hotel

Bar, Kafe dan Lounge Newcastle Jesmond Hotel
Bar, Kafe dan Lounge
Ruang Umum Newcastle Jesmond Hotel
Ruang Umum
Lobi Newcastle Jesmond Hotel
Lobi
Luar Bangunan Newcastle Jesmond Hotel
Luar Bangunan
Lain-lain Newcastle Jesmond Hotel
Lain-lain

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Penyimpanan bagasi
  • Daftar keluar ekspres

Kemudahan OKU

  • Parkir mudah diakses OKU
  • Laluan mudah diakses OKU

Aktiviti

  • Ruang TV

Makanan dan Minuman

  • Bar snek

Kemudahan Internet

  • WiFi percuma

Umum

  • Parkir

Kemudahan Umum

  • Kawasan bebas rokok

Polisi Penginapan & Maklumat Umum di Newcastle Jesmond Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
16:00 - 23:30
Daftar keluar:
Sebelum 10:00

Haiwan Peliharaan

Pets Not Allowed

Dasar Tambahan

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Deposit: GBP 35 setiap penginapan, sepenginapan
  • Deposit kerosakan sebanyak GBP 35 perlu dibayar sebelum daftar masuk.

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Hos/pengurus hartanah profesional, Daftar keluar tanpa sentuhan disediakan, Tiada meja depan, Daftar masuk tanpa sentuhan disediakan, Tetamu akan menerima e-mel sebelum ketibaan 72 jam, Tetamu akan menerima e-mel yang mengandungi arahan daftar masuk khas, Tiada Lif
  • Fi daftar masuk awal: GBP 35 (tertakluk kepada ketersediaan)
  • Fi daftar keluar lewat: GBP35 (tertakluk kepada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Maklumat Umum

Kemudahan Popular
Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 16:00 - 23:30 - hingga 10:00
Bilik tersedia di Newcastle Jesmond Hotel
21
Bilangan tingkat di Newcastle Jesmond Hotel
4
Fasilitas lain di Newcastle Jesmond Hotel
Perkhidmatan dobi, Penyimpanan bagasi, Daftar keluar ekspres, Parkir mudah diakses OKU, Laluan mudah diakses OKU

Soalan lazim tentang Newcastle Jesmond Hotel

Apa facilities yang tersedia di Newcastle Jesmond Hotel?
Berikut facilities yang ada di Newcastle Jesmond Hotel seperti Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Newcastle Jesmond Hotel?
Masa check-in di Newcastle Jesmond Hotel bermula dari 16:00 - 23:30 manakala masa check-out ialah pada Sebelum 10:00
Berapakah jumlah bintang yang dimiliki oleh Newcastle Jesmond Hotel?
Newcastle Jesmond Hotel ialah hotel bertaraf 3.0-bintang.
Berapakah bilangan tingkat di Newcastle Jesmond Hotel?
Newcastle Jesmond Hotel mempunyai 4 tingkat.
Berapakah jumlah bilik yang terdapat di Newcastle Jesmond Hotel?
Jumlah keseluruhan bilik di Newcastle Jesmond Hotel ialah 21.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Newcastle Jesmond Hotel

8.0
Sangat Baik
Daripada 268 ulasan
Kebersihan

8.4

Keselesaan Bilik

8.0

Lokasi

9.4

Perkhidmatan dan Kemudahan

8.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Newcastle Jesmond Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Rebecca
icon-dengan Pasangan
dengan Pasangan
4.0
/10
Diulas 143 minggu yang lalu

Hotels.com verified review

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Read More
Vincent
icon-
4.0
/10
Diulas 191 minggu yang lalu

Hotels.com verified review

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.
Martin
icon-
4.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking
Read More
Joan
icon-
2.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Read More
Dawn
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Read More
Christine
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 196 minggu yang lalu

Hotels.com verified review

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!
Karma
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
4.0
/10
Diulas 197 minggu yang lalu

Hotels.com verified review

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
Read More
P
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 201 minggu yang lalu

Hotels.com verified review

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
Read More
Sue
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 202 minggu yang lalu

Hotels.com verified review

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Read More
matthew
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
4.0
/10
Diulas 204 minggu yang lalu

Hotels.com verified review

I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
Read More
Ian
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 205 minggu yang lalu

Expedia Group verified review

First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
Read More
Jenni
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 206 minggu yang lalu

Expedia Group verified review

We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
Read More
Claudia
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 212 minggu yang lalu

Hotels.com verified review

It’s was fine bed wasn’t very comfortable could do with more toilet roll
Jennifer
2.0
/10
Diulas 214 minggu yang lalu

Hotels.com verified review

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
Julie
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 214 minggu yang lalu

Hotels.com verified review

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
Malcolm
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 225 minggu yang lalu

Expedia Group verified review

Nice hotel but the rooms were cold
Peter
icon-
6.0
/10
Diulas 234 minggu yang lalu

Hotels.com verified review

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
Read More
Daniela
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 234 minggu yang lalu

Hotels.com verified review

Cosy room and very clean
James
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 235 minggu yang lalu

Expedia Group verified review

What a great hotel and brilliant staff, I would stay here again
Christopher
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 240 minggu yang lalu

Hotels.com verified review

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Newcastle Jesmond Hotel

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
8.0
Sangat Baik
Daripada 268 ulasan
Kebersihan

8.4

Keselesaan Bilik

8.0

Lokasi

9.4

Perkhidmatan dan Kemudahan

8.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Newcastle Jesmond Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Rebecca
icon-dengan Pasangan
dengan Pasangan
4.0
/10
Diulas 143 minggu yang lalu

Hotels.com verified review

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Read More
Vincent
icon-
4.0
/10
Diulas 191 minggu yang lalu

Hotels.com verified review

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.
Martin
icon-
4.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking
Read More
Joan
icon-
2.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Read More
Dawn
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 195 minggu yang lalu

Hotels.com verified review

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Read More
Christine
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 196 minggu yang lalu

Hotels.com verified review

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!
Karma
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
4.0
/10
Diulas 197 minggu yang lalu

Hotels.com verified review

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
Read More
P
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 201 minggu yang lalu

Hotels.com verified review

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
Read More
Sue
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 202 minggu yang lalu

Hotels.com verified review

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Read More
matthew
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
4.0
/10
Diulas 204 minggu yang lalu

Hotels.com verified review

I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
Read More
Ian
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 205 minggu yang lalu

Expedia Group verified review

First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
Read More
Jenni
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 206 minggu yang lalu

Expedia Group verified review

We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
Read More
Claudia
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 212 minggu yang lalu

Hotels.com verified review

It’s was fine bed wasn’t very comfortable could do with more toilet roll
Jennifer
2.0
/10
Diulas 214 minggu yang lalu

Hotels.com verified review

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
Julie
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 214 minggu yang lalu

Hotels.com verified review

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
Malcolm
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 225 minggu yang lalu

Expedia Group verified review

Nice hotel but the rooms were cold
Peter
icon-
6.0
/10
Diulas 234 minggu yang lalu

Hotels.com verified review

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
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Daniela
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 234 minggu yang lalu

Hotels.com verified review

Cosy room and very clean
James
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 235 minggu yang lalu

Expedia Group verified review

What a great hotel and brilliant staff, I would stay here again
Christopher
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 240 minggu yang lalu

Hotels.com verified review

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff
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