Phoenix Hotel

Hotels
8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Carla

10.0
/ 10
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.

David

10.0
/ 10
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.

Ann-Mary

10.0
/ 10
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
In the Area
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1-8 Kensington Gardens Square, City of Westminster, Central London, London, England, W2 4BH

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Phoenix Hotel is a good choice when you are visiting City of Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Phoenix Hotel Address: Map & Location

1-8 Kensington Gardens Square, City of Westminster, Central London, London, England, W2 4BH
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Phoenix Hotel Rates per Night

Planning your getaway and wondering about Phoenix Hotel hotel rates? You've come to the right place! Understanding hotel prices is key to planning your trip, and we're here to break it down for you. Phoenix Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Phoenix Hotel hotel rates? Traveloka is your go-to source for the latest deals and promotions, ensuring you get the most value for your stay.

Phoenix Hotel Location & Address

Finding the perfect hotel starts with knowing its location. Phoenix Hotel is located at 1 Orchard Turn, Singapore 238801. It's situated in the Orchard area of Singapore, known for its vibrant shopping scene and easy access to public transport. The hotel is approximately 3 km from the city center.

How to go to Phoenix Hotel from Airport

Getting to Phoenix Hotel from the airport is a breeze! Here's a guide to help you with your hotel transfer from the airport to the hotel. Several convenient options are available to suit your preferences and budget.

  • Taxi (most direct): Taxis are readily available at the airport and offer a direct route to the hotel. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are also available at the airport. This is a convenient option, and the price is usually fixed.
  • MRT (most affordable): Take the MRT (Mass Rapid Transit) from Changi Airport to Orchard Station. From Orchard Station, it's a short walk to the hotel. This is the most affordable option.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct transfer. If you're on a budget, the MRT is a great choice, but be prepared for a bit of walking.

Phoenix Hotel Reviews & Summary

Wondering what other guests think about Phoenix Hotel? Hotel reviews offer valuable insights, helping you make an informed decision. Phoenix Hotel consistently receives positive feedback, making it a popular choice for travelers.

Guests rave about the hotel's prime location, comfortable rooms, and excellent service. Standout features include the rooftop pool with stunning city views and the on-site restaurant serving delicious local and international cuisine. One guest shared, "The location was perfect, and the staff was incredibly friendly and helpful. I would definitely stay here again!"

Phoenix Hotel Room Types Available

Choosing the right room is essential for a comfortable stay. Phoenix Hotel offers a variety of hotel room type categories to suit different needs and preferences. From cozy rooms to spacious suites, you'll find the perfect space to relax and unwind.

  • Deluxe Room: Featuring a comfortable queen-size bed, city views, and a modern bathroom.
  • Premier Room: Offering more space, a king-size bed, and a seating area.
  • Executive Suite: Boasting a separate living room, a king-size bed, a bathtub, and stunning views.
  • Family Room: Designed for families, with two connecting rooms and extra space.

Please note that smoking is not allowed in any of the rooms. The hotel is not pet-friendly.

Hotel Facilities in Phoenix Hotel

Phoenix Hotel provides a range of hotel amenities to enhance your stay. From relaxation to recreation, you'll find everything you need for a memorable experience.

  • Swimming Pool: Enjoy a refreshing swim in the outdoor pool. Open daily from 7 AM to 10 PM.
  • Fitness Center: Stay active with a fully equipped gym. Open 24 hours.
  • Spa: Indulge in a relaxing massage or treatment. Open from 10 AM to 8 PM.
  • Business Center: Stay connected with access to computers, printers, and other business services.

Hotel Buffet or Restaurant/Cafe in Phoenix Hotel

Dining at Phoenix Hotel is a culinary delight! The hotel features a variety of options, from a delicious hotel buffet to a cozy cafe, ensuring a satisfying dining experience.

  • The Orchard Cafe: Offers a wide selection of international dishes and a buffet breakfast. Price per person: $35. Open daily from 6:30 AM to 10:30 AM.
  • The Rooftop Bar: Enjoy cocktails and light snacks with panoramic city views. Open daily from 5 PM to 1 AM.
  • In-Room Dining: Available 24 hours, offering a convenient way to enjoy meals in the comfort of your room.

Signature dishes include the Hainanese Chicken Rice and the Laksa.

Phoenix Hotel Airport pickups and How to Book

For a seamless arrival, Phoenix Hotel offers airport pick-up services. Hotels with airport shuttle services make your journey from the airport to the hotel easy and stress-free.

To book an airport transfer, please contact the hotel at least 24 hours in advance. You can arrange this during the booking process or by contacting the hotel directly. The service is available for an additional fee.

Nearby MRT Station & Bus Stops

Getting around is easy with convenient access to public transport. The hotel is well-connected, with several MRT stations and bus stops nearby.

  • Orchard MRT Station: Approximately 0.5 km away.
  • Bus Stop: Several bus stops are located within a short walking distance.

You can use an EZ-Link card or a contactless credit/debit card for payment on public transport. EZ-Link cards can be purchased at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Phoenix Hotel? There are plenty of nearby activities and places to visit for families and kids. From exciting attractions to beautiful parks, you'll find something for everyone.

  • Singapore Zoo: A world-renowned zoo with a wide variety of animals. Distance: 20 km. Entry Price: $35.
  • Gardens by the Bay: A stunning garden with Supertrees and conservatories. Distance: 5 km. Entry Price: $28.
  • Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking trails. Distance: 4 km. Entry Price: Free.
  • ArtScience Museum: A unique museum with interactive exhibits. Distance: 5 km. Entry Price: $20.
  • National Museum of Singapore: Explore Singapore's history and culture. Distance: 3 km. Entry Price: $10.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Phoenix Hotel (Orchard)

Exploring the local food scene is a must! There are plenty of nearby dining options, from cafes to local street food, offering a taste of Singapore's diverse culinary landscape.

  • Cafes/ Restaurants:
  • PS.Cafe by the Orchard: Known for its stylish ambiance and delicious brunch options.
  • Wild Honey: Offers all-day breakfast and brunch with a variety of international dishes.
  • Lady M: Famous for its exquisite mille crepe cakes and elegant setting.
  • Local Streetfood:
  • Hainanese Chicken Rice: A classic Singaporean dish.
  • Laksa: A spicy noodle soup with coconut milk and seafood.
  • Kaya Toast: A traditional breakfast of toast with kaya (coconut jam) and butter.
  • Chilli Crab: A must-try seafood dish.
  • Satay: Grilled skewers of marinated meat served with peanut sauce.

Shopping places near Phoenix Hotel (Orchard)

Shopaholics, rejoice! There are plenty of shopping places near Phoenix Hotel, offering a wide range of retail experiences. From luxury brands to local finds, you'll find something to suit your taste.

  • Orchard Road: A world-famous shopping street with a wide variety of malls and department stores.
  • ION Orchard: A luxury shopping mall with high-end brands and designer boutiques.
  • Takashimaya Shopping Centre: A department store with a wide range of products, from fashion to home goods.

Other Places to Stay Near Phoenix Hotel

If you're looking for alternative accommodations, there are plenty of other places to stay near Phoenix Hotel. From luxury hotels to budget-friendly options, you'll find something to suit your needs.

  • Luxury/5–6 star hotels nearby:
  • The St. Regis Singapore
  • The Ritz-Carlton, Millenia Singapore
  • Mandarin Orchard Singapore
  • Four-star hotels nearby:
  • Hotel Jen Orchardgateway Singapore by Shangri-La
  • York Hotel
  • Holiday Inn Singapore Orchard City Centre
  • Three-star hotels nearby:
  • Hotel Boss
  • YMCA at Orchard
  • Fragrance Hotel - Rose

For 5-star:

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Hotel Availability & Reservations

Ready to book your stay at Phoenix Hotel? Hotel availability and room booking are easy with Traveloka. We make it simple to find the perfect room and secure your reservation.

Book your stay through Traveloka today and enjoy a hassle-free booking experience, exclusive deals, and the best prices. Don't miss out on the opportunity to experience the comfort and convenience of Phoenix Hotel!

All facilities in Phoenix Hotel

Others Phoenix Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Newspaper in lobby
  • Tours
  • Concierge

Food and Drinks

  • Bar
  • Snack bar

Business Facilities

  • Meeting facilities
  • Computer station

Connectivity

  • Free WiFi

General

  • Banquet

In-room Facilities

  • TV

Accommodation Policy & General Information in Phoenix Hotel

Important Note
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, mobile payments, and cash
  • Air conditioning is not provided
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 13:30
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 13:30 - to 11:00
Available rooms at Phoenix Hotel
125
Number of floors in Phoenix Hotel
6
Another facilities in Phoenix Hotel
Others, Smoke-free area, Safety deposit box, Coffee/tea in lobby, Laundry service

Frequently asked question in Phoenix Hotel

What are available facilities at Phoenix Hotel?
There are top facilites at Phoenix Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Phoenix Hotel?
Check-in time at Phoenix Hotel is staring from From 13:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Phoenix Hotel?
Phoenix Hotel is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Phoenix Hotel have?
Phoenix Hotel has 6 floors.
How many rooms are available at Phoenix Hotel?
Phoenix Hotel has 125 rooms in total.
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More Reviews from Other Guests in Phoenix Hotel

8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phoenix Hotel

Number of reviews per page
20
40
Top reviews
Gerald
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay
Carla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
David
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
John-Paul
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely room, helpful staff
Sam
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Read More
Ann-Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent hotel
Harriette
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Michael
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

location
Aparna
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Conv
S
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

.
Gerald
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Friendly staff
Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent hotel
John
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Peter
icon-Leisure
Leisure
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stefian
icon-Leisure
Leisure
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Read More
Rosemary
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

A lot of noise. I was unable to sleep
Christina
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Excellent
Silvia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Read More
Spencer
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Read More
Number of reviews per page
20
40

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Others 4 Phoenix Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phoenix Hotel

Number of reviews per page
20
40
Top reviews
Gerald
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay
Carla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
David
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
John-Paul
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely room, helpful staff
Sam
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Read More
Ann-Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent hotel
Harriette
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Michael
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

location
Aparna
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Conv
S
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

.
Gerald
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Friendly staff
Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent hotel
John
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Peter
icon-Leisure
Leisure
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stefian
icon-Leisure
Leisure
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Read More
Rosemary
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

A lot of noise. I was unable to sleep
Christina
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Excellent
Silvia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Read More
Spencer
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Read More
Number of reviews per page
20
40