Plaza Hotel Hammersmith

Good value for money Polite, friendly reception staff Comfortable beds Clean and tidy. ROOM 12 Wobbly toilet seat 😬 Bedside shelf between beds breaking off wall 😬

If you're looking to enjoy your stay in London, don't stay here. The rooms are tiny, kitted out with a disgusting full size fridge, scale ridden coffee and a bathroom with bloodstains. I could have forgiven some issues if the room was clean, but it looked like even that was a stretch too far to expect. We stayed one night, any longer we'd have gotten our money back and gone elsewhere. The bathrooms look as though they have recently been renovated, however, not looked after or cleaned. The bathroom is also tiny, to the point you can not move between the toilet and the shower. This hotel also advertising self-parking on site, but there are no spaces, not even pay and display, resident parking only.

No lobby, no breakfast, no enough liquid shampoo : 2 small sachets for 4 days, no daily room cleaning. Bokking done for 2 beds, we got only one.

Good réception

DO NOT STAY AT THIS HOTEL! Reception was listed as open till midnight. But upon arrival at 23:30 the reception was closed. The nr on the website wasn’t picking up. As a woman traveling solo I was left to fend for myself at midnight in London. Luckily enough I could sleep on a friends couch that night. In the morning, I got told a bullstory, that reception was supposed to be open till 23:00 and that Expedia wasn’t updated. He tried calling me but their phones don’t allow international nrs (you run a hotel ffs) There is more to this story but I’m only allowed 1500 characters. - the room was filthy, the sheets had stains on them. - The room smelled heavily of cigarette smoke, which you could already smell when walking up the stairs. - The room was super hot (Nov), there were two fans, that didn’t work, and covered with a thick layer of dust. I had to sleep with the window open. With the bed right underneath it. - The door had no internal lock or deadbolt of any kind. - There was no water kettle. - Supposed to have daily housekeeping, tho my room wasn’t cleaned once. After complaining about this all they did was empty out the bin the next day. - I asked to be put in a different room, but they were fully booked. - At that point I just gave up, I was tired of “complaining” for just the bare basics. Yes I stayed for the remaining of my stay. Cause I just couldn’t mentally, physically or financially cope to find a different solution. 1 star is to generous for this hell hole

The room was clean and the bed was very comfortable. The staff was nice and gave the information I asked for. The bathrooms were in good condition apart from the walls. Fair price for what you get.

Top

Probably the worst place I ever stayed. Only good point was the shower! Dirty and noisy. Avoid.

When I arrived at the hotel there were a few things missing from the room (due to a new cleaning company who had just been employed) but the EXCELLENT staff could not have been more helpful, friendly and quick to rectify all of the issues straight away. This AMAZING service really made the difference from staying in a basic hotel to a great experience. Special thanks to Manny and his team for being such kind, polite and helpful people throughout my stay.

A truly disastrous experience; I absolutely do not recommend it. I booked the hotel a month in advance so they would have time to provide a suitable room for a family with two children (one six months old and the other two years old). I didn't expect them to offer me a room on the top floor, the third floor. I had two strollers and bags, so I had to carry my baby's bag daily and my daughters three times a day. My stay wasn't short, so I left in the mornings and dreaded returning to the hotel when I remembered the stairs and the ordeal I went through, especially since they were very narrow. A truly awful experience.

We travel frequently and have stayed in many hotels around the world. We’re not hotel snobs, but we do appreciate the comfort that 4- and 5-star properties usually provide. On this occasion, we had a meeting in London and didn’t want to spend over £400 for one night, so we decided to stay at the Plaza Hotel in Hammersmith instead. On arrival, we were greeted by a friendly staff member who explained everything we needed to know. The room itself could definitely use some modernisation. However, our main issue was the bed—it was extremely hard, and as a result, we barely slept, which wasn’t ideal before an important meeting. Overall, it’s fair to say you get what you pay for. After this experience, we’ve agreed that we’ll stick to 4- or 5-star hotels in the future. Of course, this is just our personal opinion—others may have a different experience.

One of the best I’ve stayed in along that road

Very small, old and dirty.

Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.

Tiny room, very hot , mini fridge was full of previous occupant waste food

One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.

I wasn’t expecting perfect or amazing conditions just a clean place to put my head down. The room clearly hadn’t been cleaned. There were numerous issues regarding cleanliness, chewing gum left in the shower, stained bedding, small single use blocks of soap left open and used around the bathroom. Additionally, this was coupled with thick layers of dust amongst lots of other things. The room looked like it belonged in a slum landlord documentary.

Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.

Parking was horrible fan was not working

I got bit by bed bugs. In room 7. The fridge has mold in it. Asked to get it cleaned over 2 days. Not cleaned. Cleaned on day 2 but looks like it was wiped off cause you can still see the black mold on fridge door shelves. Very narrow stairs and of couse in Europe fisr floor is 2nd floor. Staff were very helpful with helping me move my bags. Staff there are nice and atrentive.Please do something about the water stained ceilings in shower and please fumigate the bed bugs.