W6 Hotel Hammersmith

Room was pure filth. Walked in and straight back out again. Stay away!

room is not clean, dusty floor, especially under the pull out bed, fridge is not clean, there was strands of hair, shower hose was leaking, it's a run down hotel

We booked a family room at W6 Hotel Hammersmith for late June/early July 2026 with our infant and 12-year-old. The W6 Hotel experience was likely the worst we have ever had (and we've stayed in London several times in budget-friendly properties, no complaints). On arrival the basement room was so dirty, smelly and unliveable that we left after only five minutes and moved to a Holiday Inn for the night. Staff promised the advertised nicer family room would be available the next day (the pictures shown on Expedia certainly weren't our experience). The replacement room was only marginally better — still dirty enough that we had to clean it ourselves. The baby crib was expired, had no base or support, nor was there a mattress. It was completely unsafe and dirty. Our baby rolled off the adult bed the first night, forcing us to make a makeshift floor bed. I slept on the floor for the two nights we stayed. We checkout out four days early, and a staff member was apologetic and promised we would not be charged for the remaining nights. The hotel later refused to assist Expedia, but Expedia refunded the full amount on their own. This property is falsely advertised as family-friendly. The crib alone is a serious safety hazard. Strongly recommend families with infants avoid it. We have since filed a complaint with the local health authority.

This hotel there is no air conditioning rooms, the window opens very small. The room gets hot and there was no fan when we requested. Other than that close to subway and mall . No breakfast and wasn’t as clean, there was some hairs on the bed and dusty.

Worst place I’ve ever stayed. It was filthy. The address is hard to find and then I was walked to a dirty basement room that was disgusting and falling apart. This is nothing that was listed online.

Room wasn’t in the hotel, it was in a nearby house. The building was in very poor condition and dirty. Piles of dirty laundry at the bottom of the stairs. Very shabby overall. Bed was very uncomfortable and no mattress cover, just a sheet. Location was good but that was the only positive. Definitely would not recommend.

Safety is number one priority but it’s not here. I got woken up by people talking by my room, I got woken up again by the tv turning on by itself and then I got woke up again at 3am because a random man knocked on my door. He said he’s girlfriend cheated on him and was asking to stay in my room as his room was next to mine. I felt trapped in my room as there’s no peephole to see if he was genuine or lying and maybe had someone else with him. As a solo woman the safest thing to do was not open the door or leave as things could have gone south. Not only that but he kept coming back and standing/sitting outside the door. I called the receptionist and asked they make him leave but I don’t think he did as he came back twice. In all my years travelling I didn’t feel safe at all. I didn’t go back to sleep until after 5am and I had work the next day. It’s a real shame because I wanted to book the same place again for the following week but until they step up their security game it’s not safe. The main door was wide open when I got back after 11pm and there’s no cameras. Had there been cameras they would have spotted him hanging around the building.

Absolutely not a 4 star hotel and not at all like photos show! Tatty, in need of a total refurbishment and not at all suitable for families with children. Booked a twin room for a mother and 10 year old child, and was put in a dingy basement room which felt unsafe and unsettling. Unfortunately we were adjacent to a neighbouring room of young people partying, shouting/laughing, coming and going banging doors, playing music and arguing until around 4am. Reported to night staff via email (11.45pm) and phone (02.38am) who had a word on each occasion, but nothing changed with volume/disturbance and we got less than 3 hours sleep. Really disappointing and would not recommend.

We were taking off premises, in an alley, in a basement room. They odor at entrance was discussing, there was mold in every corner, holes in the floor. We left and ask for a refund immediately, AVOID AT ALL COST.

Great location and had everything in the room. The floor could do with a clean

Very lacking in cutlery and crockery which as we were only staying one night wasn’t a problem, however if you were staying longer it could be. Very clean and beds were comfortable. Lots of shopping and restaurants within 5 minutes walk.

Good size room but nothing like the photos online, not the cleanest either but was handy having kettle, toaster etc

This is definitely not worth the star rating that it said it was...I would say absolutely no higher than 2 stars (at best). The only saving grace was that the sheets looked clean, and the bed was relatively comfy (and that we were only there for 1 night)!!

Was nothing like the booking page on Hotels.com.

Everythings on the doortep. Lovely building and kind staff. A little old and dated but still definitely worth the money! Would have been lovely to have had more pillows.

Damp and very cold room

The photos of the hotel are nothing like what I was expecting absolutely awful

This rates as the worst hotel I have ever stayed in. The photos on Expedia and their own website bear no resemblance to the current condition of the rooms. I was booked for two nights but on the second night decided to drive back home in the middle of the night. The bed and mattress were so worn, that I could not sleep, to compound things, there was no hot water in the morning, so I had to have a cold shower. I informed reception about this who assured me that they would rectify this. After my return to the hotel on the second day, room service had not cleaned the room , again I informed reception, who informed be that they don’t service the rooms everyday, despite their website advertising room service. At this point I had had enough and left the hotel. I was not expecting a luxury apartment but this hotel does not get even the basics right 1) Poor Bed and bedding 2} Poor shower bathroom with broken fittings and no hot water. 3 Dirty room surfaces were not cleaned and floor was not vacuumed. 4) No daily room service AVOID THIS HOTEL!

Shabby but warm, dry and secure. Bed was ok. You get what you pay for.

Staff were not on reception.Elsewhere with another customer when we arrived Polite enough but appeared very stressed and rushed. The room/ studio was not as expected. It was in another building around the corner from reception.The room was cold heating radiators did not work. Very old cables looked unsafe. The kitchen was like a cupboard it had old glasses and grubby cups. Poor facilities. Room was not as described and far from photos on the Hotels App. The windows were wet from condensation. The bed was old and dusty with no mattress protector the mattress very stained. There were no sink plugs non for the bath either!! Chipped old bath. Someone else’s “ snot” on the edge of bath. ( I can provide photos) Shower head partly blocked with silt. Mildew behind taps. Dirty toilet brush full of paper. TV didn’t use but there was no remote to switch it on and there was layers upon layers of dust behind it. The fridge was noisy all night old with dirty shelves. I could continue this “box” I refrain from calling it a room / studio was just awful. I can provide photos for all mentioned and more. I would have left but we were on a schedule with no time to find anywhere else - it was a Friday night. Ideally should have walked away or asked for a refund but circumstances after a long day did not allow. Please do not use this place especially if you have asthma it could cause a flare the facility is a Petri dish of potential illness Can NOT recommend NOT NO NO - run away!!!