Soramba Hotel

Fabulous hotel, considering the price. Clean, classy rooms, very helpful staff, free airport shuttle. They even have two lovely restaurants: one modern, and another all traditional. Top quality.

Clean room, excellent customer service & center for shopping & transaction

Thank you so much was wonderful.

The service at the Soramba was generally poor, ranging from having to constantly wait for service while staff talked to each other, and the woeful front desk, who promised a letter for me on three occasions, and, that aside, were generally disengaged. Two exceptions were the cleaners, who were excellent, and one of the night managers, who was proactive and responsive.

I am canceling my hotel reservation because of the privacy situation. The hotel security is checking my belonging each time when I go to my room .

the restaurant staff and the entire staff was not coo perative and a lot shaddy room and bathroom. not clean at all . wifi was not working at all .

It was very good!!

Clean and comfortable with competent staff. The free breakfasts have a wide variety of dishes, and you can order omelettes for no extra charge. The staff speak English reasonably well, so logistics are fairly easy (getting taxis, changing booking details, etc.). The rooms are spacious and offer nice views of the city. The only negatives are things beyond the hotel's control: occasional city-wide power outages and water shutoffs.

Good value for money hotel. Small but adequate balcony affords lovely views of the daily comings and goings of the city and the mountains in the background. Great place to spend a day or two acclimatising to the altitude. Easy walking distance to St George's Church and can also walk to the main museums. Food adequate to good. Affordable laundry service. Only downside was the erratic internet service and inadequate hot water.

Street vendors across the street...up and down the street. Got pick pocketed 2 blocks away.

Not happy. Staffs not at all pleasant. Locality poor

This hotel is a useful base with friendly staff, airport pick up and clean, nice rooms. The noise at night is constant on the rooms that face the road, for instance room 603.

Not so professional, staff were well asleep in full view when I arrived. The wifi is useless and does not work.The bathroom facilities are not great.

Decent place. Decent rate when on sale. Hotel staff are a bit shy but nice. Good location (near all the sights up in the north end of town). You need to call for airport pick-up (they didnt reply to emails).

my stay was ok, surprised that hotel does not offer water for the breakfast buffet. customer need to pay for that!!! credit card machine not operating 100%...overall was ok as people are very friendly and respectful.

Good value for money, always felt safe, buffet breakfast included, airport pick-up and drop off welcome

I've been to Addis many times, and currently this is the hotel that gives you about the best value for money. The eggs for the breakfast are overboiled, and I am overall not fond of the breakfast meal, but apart from that, this is a good hotel with spotless cleaning and good service. Transport to and from airport is a pro, but one sometimes has to call when arriving at the airport to make sure they are there (I have stayed at the hotel four times). I will come again. There is now wireless Internet connection on every floor (two connection points on each floor).

The arrival was fine, despite the delay by the airline and immigration clearance, the driver was there waiting for me. At the hotel I took 2 hours to be served with a menu book to choose the food food, from, despite repeated calls, the menu was delivered 2 hours later. The food was cold as usual. Now the morning shuttle, it started with no wake call up, when I asked the receptionist indicated that, maybe the phone was not working, but noone was send for me. Now the shuttle bus had a puncture and was given a small delivery van, very uncomfortable, It was travelling at most 20 - 40 KM/Hr very slow indeed. The driver did not know the terminal, we get lost and end up terminal 1 instead of terminal 2. If it was a busy day, I was going to miss my flight.

Overnight was quiet and the wake up call was on time. Ethiopia airline delayed and the person waiting for me gave my name tag to a sister hotel. But despite numerous calls, it took 2 hours to be picked up to the hotel after checking out of the airport. The promise was always in 10 minutes. I have booked the hotel again on my return, hopefully it will take less time, despite the delayed by the airline.

The Soramba Hotel is very nice. My room was very clean when I arrived and thoroughly cleaned each day. The restaurant served good food, and the wifi in the lobby/wired internet in the room ranged from being decent to excellent. And the free airport shuttle was a great bonus! The only drawback is that the hotel is quite removed from the rest of the city. The purpose of my travel was business, which was located a couple kilometers from the Soramba. Addis traffic around rush hour is a nightmare, and it often took up to 30 minutes to go a few km.