Hotel Marmotel Etoile

The room was clean but did not have a kettle or any tea/coffee facilities in the room. The air conditioning remote control was unavailable on the first night, until mentioned at reception. No lift facilities so it was difficult to carry the heavy luggage up and down the stairs.

Comfortable stay

I stayed there for one night. They have a luggage storage facility, which was very convenient for me as I arrived well ahead of the regular check-in time. The best thing about the place is the location - right beside the train station and 5 5-minute walk from Arc de triumph. I loved it. I had business in Lyon, so I stayed there for one night to explore some popular attractions in pairs. I believe if you are traveling solo and looking for an affordable accommodation, this place is perfect for a few night stay. The rooms were clean and perfect for one person.

Great value for price. Great location

Disappointing Experience – Not Recommended This is a family-run hotel, but unfortunately, the service and professionalism were well below expectations. 1. Upon checkout, the owner—a rather rude older Asian man—accused me of attempting to leave with the room key and raised his voice at me in a very inappropriate manner. There is no in-room safe, so guests are expected to leave their valuables with the staff, which raises concerns about security. When I politely asked for his name, he refused to provide it. The interaction was deeply unpleasant and unprofessional. 2. Housekeeping appears to be available only between 9am and 10am. After that, we were given low-quality, visibly unclean towels. The following day, the room was barely cleaned—the bed was left as we had left it—though the towels were replaced. Additionally, the website fails to mention that the property has no lift. After midnight, the reception area is poorly lit, and we had to use our phone’s flashlight to navigate safely. While it may be a family business, that’s no excuse for the lack of basic hospitality standards. I wouldn’t stay here again, and I wouldn’t recommend it to others.

Unfortunately all bar one staff member was pleasant, very run down hotel, needs a lot of work, broken toilet seat, damaged hairdryer: stuck together with tape, broken light. Issues over breakfast- one croissant between two even though I paid for two breakfasts. Only good thing is location

I would compare this property to a motel six, the location was in a good spot, but the rooms are very dated and small and they’re continental breakfast was nothing for the cost. If you’re staying on a low budget, there’s nothing wrong with this hotel, if you’re a senior retired, I would consider upgrading

In order to leave the hotel you have to leave your room key! Also the stairway is quite small and your stay may or may not be a couple floors up in case you have heavy luggage it is something to consider as they have no lift.

The property was a great location, super close to the arc. However, inside the hotel was quite loud at night time. And we thought it was weird that we were required to hand in our hotel room key upon leaving each time.

No American TV Very small but adequate. Not much for breakfast served. No elevator and we were on the 3rd floor

Great place, but the hot water didn't consistently work

The room was dirty

Thanknu

Good enough for business trips.

We enjoyed a very peaceful and quiet stay of 4 nights. It just yards to the metro Station of Argentine. And 5 minutes to the Arc de Triomphe. Breakfast was simple but plentiful. It’s just a simple basic hotel for the money. The room and bathroom etc were all clean. The Staff were pleasant etc. We would stay there again.

Key card is needed to keep at the counter when I go out every time

No elevator, you have to leave the keys at the front desk when leaving, staff at the front desk was not always willing to help and the bed was not comfortable at all. Although our experience at the hotel wasn’t the best, the location is really good!

Needs updating. Reception area not very nice. Bathroom very small but was clean.

I only stayed 1 night. Hotel is clean, renovated, bathroom is spacious. All were very polite

Very convenient location for Arc de Triomphe. I felt the person at the desk was a little bit abrupt. Maybe because my French was limited and his English was equally limited, we had trouble communicating effectively.