Hôtel Le Pastel

Hotels
6.4
/10
Pleasant
491 reviews

What Guests Say About Their Stay

Steven

10.0
/ 10
Excellent experience here at the hotel. Only a five minute walk from the train station and very nice atmosphere in the local area. Rooms are small but well kept and the bed was comfortable. Staff was very friendly as well

tanmohitbir riar

10.0
/ 10
The staff were brilliant and the room was neat and tidy. I’d recommend this place

Julian

10.0
/ 10
Clean small comfortable single room near station and centre. Will return as its good value
In the Area
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1 Rue de l'Orient, Toulouse, Midi-Pyrenees, Haute-Garonne, France, 31000

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Staying at Hôtel Le Pastel is a good choice when you are visiting Toulouse. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Hôtel Le Pastel Address: Map & Location

1 Rue de l'Orient, Toulouse, Midi-Pyrenees, Haute-Garonne, France, 31000
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Discover More About Hôtel Le Pastel

Location


Staying at Hôtel Le Pastel is a good choice when you are visiting Toulouse.

About Hôtel Le Pastel

Hôtel Le Pastel is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Staying at Hôtel Le Pastel will surely satisfy you with its great hospitality and affordable price.

All facilities in Hôtel Le Pastel

Others Hôtel Le Pastel
Others

Hotel Services

  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference rooms
  • Business center

General

  • Reception hall
  • Microwave (shared)
  • Parking (surcharge)

Public Facilities

  • Others
  • Smoke-free area
  • Coffee shop

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hôtel Le Pastel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for continental breakfast: approximately EUR 7 for adults and EUR 4 for children
  • Secured self parking fee: EUR 20 per night
  • Crib (infant bed) fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hôtel Le Pastel
21
Number of floors in Hôtel Le Pastel
4
Another facilities in Hôtel Le Pastel
Luggage storage, Porter, Multilingual staff, 24-hour Receptionist, Newspaper in lobby

Frequently asked question in Hôtel Le Pastel

What are available facilities at Hôtel Le Pastel?
There are top facilites at Hôtel Le Pastel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hôtel Le Pastel?
Check-in time at Hôtel Le Pastel is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hôtel Le Pastel provide breakfast?
Yes, Hôtel Le Pastel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hôtel Le Pastel?
Hôtel Le Pastel is officially classified as a 2.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hôtel Le Pastel have?
Hôtel Le Pastel has 4 floors.
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More Reviews from Other Guests in Hôtel Le Pastel

6.4
Pleasant
From 491 reviews
Cleanliness

6.6

Room Comfort

6.0

Service and Facilites

6.8

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Most Relevant
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Traveler Reviews Hôtel Le Pastel

Number of reviews per page
20
40
Top reviews
vicente
icon-Leisure
Leisure
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very small room.
Christian
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Extremely small room
Gareth
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Guys please avoid. We was supposed to be in room 41 and there is no lift. It was 37 degrees. 4 times said key works. Moved to room 1. The room was dirty the bathroom is as small as a train it’s a wet room toilet. Have a shower and need the toilet wet feet. The room was disgusting. The aircon is controlled by reception. If we could have booked another hotel we would have. The lights flickered and one plug socket. It’s a 2 star hotel and the only bonus was its opposite a Lidl but the area is full of homeless and beggars.
Read More
Claire
2.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

We arrived for a four night stay and found our hotel room covered in mold, grime, and dirt with a window that wouldn’t close (we were on the fourth floor) and a ripped off smoke alarm.
Steven
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excellent experience here at the hotel. Only a five minute walk from the train station and very nice atmosphere in the local area. Rooms are small but well kept and the bed was comfortable. Staff was very friendly as well
Fernando
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Oh my this place is horrible-please don’t stay here. Room smelled cigarettes and my clothes when I checked out smelled like cigarettes. I had to open the window to vent it out since the AC was not working. booking says including AC but apparently they don’t want to turn it on. Pillows are super thin and uncomfortable and I had so many mosquito bites I hope I don’t get sick. The owner should be ashamed it’s not it as if the cost is cheap, I paid good amount of money but the hotel is so run down. The sink clogged, it took a while to drain it, annoying. And the bathroom is just so small. Staff were fine, it’s the owner who should evaluate the condition and service of his hotel. Terrible stay. Can I give zero star. Que Horror.
Read More
Verified traveler
2.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

The worst place I have ever and will ever stay at. First impression I went in to the receptionist and tried to check in he took my ID and then signalled for me to move over so he could check the French people in behind me, completely rude. He then signalled me back over and told me my room wasn’t ready and I had to walk 8 minutes to a different apartment building. I went to this room and the second I entered was overwhelmed by the smell of cigarette smoke. I literally could not breathe for it, I tried opening the windows but the people downstairs were smoking so this just made the room smell worse. I went back to the reception and told him I could not stay in this room. He gave me another room card which was for a room in the hotel I actually booked. This room was small but functional, the lack of cleanliness was like nothing I’ve ever seen before. The floors, toilet, shower and sink were absolutely filthy. The loud creaking of the stairs and banging of doors could be heard all night long keeping me awake. The next night I was ready for bed at around 11pm and the fire alarm went off, I went downstairs to the receptionist sat with earphones in looking at me like I was crazy for asking what was going on, no customer service skills whatsoever. There is so much more that I can’t fit into this review but basically DO NOT STAY HERE, my clothing still smells from the mixture of smoke, damp and filthy smells in the room. AVOID!!
Read More
MARIA FLORENCIA
2.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Mucho olor a cigarro en la habitación a toda hora (y yo no fumo) posiblemente por un tema de circulación de aire. A las 2 am se disparo la alarma contra incendios, seguramente por este tema. Muy incómodo y difícil dormir así. No había calefacción.
Kiri
icon-Leisure
Leisure
2.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

The rooms are VERY tiny and the whole place is a bit grubby and shabby (there were also strange little fruit flies in my bathroom, which I wasn’t thrilled about), but the location was amazing and it was actually totally fine for two nights as a single traveller for whom location was more important than a fancy room.
Verified traveler
4.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Из плюсов - близко к центру и автобусу в аэропорт, к вокзалу. Рядом Лидл. После чекаута можно оставить вещи в коридоре ресепшена. Кондиционер работал, белье и полотенца нормальные. То что номер маленький и так себе написано везде, но наличие бегущего таракана это уже совсем грустно. Слышимость соседей максимальная. Само здание маленькое и номера такие же друг к другу. Ну это оч бюджетный отель, поэтому такие условия видимо. Решила попробовать, несмотря на низкие оценки, ну как бы не зря такие ревью все же.
Read More
Jana
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Didn’t get clean towels the whole time. Didn’t see anyone there
Misa
4.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

The toilet in the hotel was broken so we were asked to find a small apartment; one of their other properties. Being only in France for a few hours, we had a difficult time finding the mysterious door that blended in with the rest of the nightlife. It took about a hour of walking around at 9pm with our bags and asking many for help along the way. The apartment was maybe 50 sq feet, very small. The window had a barricade so you could not see out of it but the noise still made its way in. We could not get the AC to work so it was very, very hot inside, despite it being only 50 degrees F outside. It was an experience!
Read More
Holger P
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Cheap price, clean, had the basics.
Leonardo
2.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Room underground! It was below street level (this should be written very clearly when booking, it wasn’t written at all). without windows. Smallest bathroom ever seen. Spots on the walls. Two nights stay, room not cleaned after the first night.
Verified traveler
4.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

Front desk wasn't there when I showed up. Came walking down street about ten minutes after I arrived and stood out front. Tiniest shower ever, can't control AC temp in room, no hand towel or shower mat and the room I had was on front at street level. Super noisy.
tanmohitbir riar
icon-Leisure
Leisure
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

The staff were brilliant and the room was neat and tidy. I’d recommend this place
Darren
2.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

I turned up at the hotel at 23:30, tired, not really knowing my way around and 2% phone battery because the trains didn't have charge points - only to be told I'm staying at an appartment 10 mins away! Not sure if this is normal in France, but I didn't like it. Had there not been another person, who knew the way, I wouldn't have found it. Also the appartment was next to a church, so if you want a sleep in forgot, bells ringing at 8:20am and again, like a child who won't let go of a rope, at 8:50. It's not the year 1600 anymore. Thankfully the bed was clean but it was a grotty 1 star appartment.
Read More
Jean-Louis
icon-Leisure
Leisure
2.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

I reserved and paid a week in advance for a room. The room I was given was smelling cigarette smoke as if someone just smoked an entire pack. I asked the front desk to change room but they told me that they didn't have any other available. I couldn't open the windows because they were sealed. The air conditioning unit was very weak so I ended up sleeping in a smoked room. It was very late at night when I arrived so I didn't try to find another place. The staff was like "sorry but his is the way it is and nothing can be done". The place was dirty and very small. The photos make it look much nicer than it is. I have travelled all around the world and have rarely encountered such a rip off . Anyways, it's cheap but you get a very cheap experience in return.
Read More
Zena
6.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

A necessary stay due to train connections. Creepy place with dude painted on the wall in my closet sized room. I think theu orderthe bathroom from the caravan maker.. it was So small! No elevator but ac was good - well room was tiny could have cooled it with an ice cube
Gil
icon-Leisure
Leisure
8.0
/10
Reviewed 199 week(s) ago

Expedia Group verified review

Nice helpful staff. Room very small but not a problem for me. My only criticism was I was on top/4th floor & there’s no lift. That’s fine for me but others might struggle. I’d stay here again & in the same room, all good.
Number of reviews per page
20
40

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Others 4 Hôtel Le Pastel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.4
Pleasant
From 491 reviews
Cleanliness

6.6

Room Comfort

6.0

Service and Facilites

6.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hôtel Le Pastel

Number of reviews per page
20
40
Top reviews
vicente
icon-Leisure
Leisure
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very small room.
Christian
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Extremely small room
Gareth
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Guys please avoid. We was supposed to be in room 41 and there is no lift. It was 37 degrees. 4 times said key works. Moved to room 1. The room was dirty the bathroom is as small as a train it’s a wet room toilet. Have a shower and need the toilet wet feet. The room was disgusting. The aircon is controlled by reception. If we could have booked another hotel we would have. The lights flickered and one plug socket. It’s a 2 star hotel and the only bonus was its opposite a Lidl but the area is full of homeless and beggars.
Read More
Claire
2.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

We arrived for a four night stay and found our hotel room covered in mold, grime, and dirt with a window that wouldn’t close (we were on the fourth floor) and a ripped off smoke alarm.
Steven
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excellent experience here at the hotel. Only a five minute walk from the train station and very nice atmosphere in the local area. Rooms are small but well kept and the bed was comfortable. Staff was very friendly as well
Fernando
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Oh my this place is horrible-please don’t stay here. Room smelled cigarettes and my clothes when I checked out smelled like cigarettes. I had to open the window to vent it out since the AC was not working. booking says including AC but apparently they don’t want to turn it on. Pillows are super thin and uncomfortable and I had so many mosquito bites I hope I don’t get sick. The owner should be ashamed it’s not it as if the cost is cheap, I paid good amount of money but the hotel is so run down. The sink clogged, it took a while to drain it, annoying. And the bathroom is just so small. Staff were fine, it’s the owner who should evaluate the condition and service of his hotel. Terrible stay. Can I give zero star. Que Horror.
Read More
Verified traveler
2.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

The worst place I have ever and will ever stay at. First impression I went in to the receptionist and tried to check in he took my ID and then signalled for me to move over so he could check the French people in behind me, completely rude. He then signalled me back over and told me my room wasn’t ready and I had to walk 8 minutes to a different apartment building. I went to this room and the second I entered was overwhelmed by the smell of cigarette smoke. I literally could not breathe for it, I tried opening the windows but the people downstairs were smoking so this just made the room smell worse. I went back to the reception and told him I could not stay in this room. He gave me another room card which was for a room in the hotel I actually booked. This room was small but functional, the lack of cleanliness was like nothing I’ve ever seen before. The floors, toilet, shower and sink were absolutely filthy. The loud creaking of the stairs and banging of doors could be heard all night long keeping me awake. The next night I was ready for bed at around 11pm and the fire alarm went off, I went downstairs to the receptionist sat with earphones in looking at me like I was crazy for asking what was going on, no customer service skills whatsoever. There is so much more that I can’t fit into this review but basically DO NOT STAY HERE, my clothing still smells from the mixture of smoke, damp and filthy smells in the room. AVOID!!
Read More
MARIA FLORENCIA
2.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Mucho olor a cigarro en la habitación a toda hora (y yo no fumo) posiblemente por un tema de circulación de aire. A las 2 am se disparo la alarma contra incendios, seguramente por este tema. Muy incómodo y difícil dormir así. No había calefacción.
Kiri
icon-Leisure
Leisure
2.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

The rooms are VERY tiny and the whole place is a bit grubby and shabby (there were also strange little fruit flies in my bathroom, which I wasn’t thrilled about), but the location was amazing and it was actually totally fine for two nights as a single traveller for whom location was more important than a fancy room.
Verified traveler
4.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Из плюсов - близко к центру и автобусу в аэропорт, к вокзалу. Рядом Лидл. После чекаута можно оставить вещи в коридоре ресепшена. Кондиционер работал, белье и полотенца нормальные. То что номер маленький и так себе написано везде, но наличие бегущего таракана это уже совсем грустно. Слышимость соседей максимальная. Само здание маленькое и номера такие же друг к другу. Ну это оч бюджетный отель, поэтому такие условия видимо. Решила попробовать, несмотря на низкие оценки, ну как бы не зря такие ревью все же.
Read More
Jana
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Didn’t get clean towels the whole time. Didn’t see anyone there
Misa
4.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

The toilet in the hotel was broken so we were asked to find a small apartment; one of their other properties. Being only in France for a few hours, we had a difficult time finding the mysterious door that blended in with the rest of the nightlife. It took about a hour of walking around at 9pm with our bags and asking many for help along the way. The apartment was maybe 50 sq feet, very small. The window had a barricade so you could not see out of it but the noise still made its way in. We could not get the AC to work so it was very, very hot inside, despite it being only 50 degrees F outside. It was an experience!
Read More
Holger P
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Cheap price, clean, had the basics.
Leonardo
2.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Room underground! It was below street level (this should be written very clearly when booking, it wasn’t written at all). without windows. Smallest bathroom ever seen. Spots on the walls. Two nights stay, room not cleaned after the first night.
Verified traveler
4.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

Front desk wasn't there when I showed up. Came walking down street about ten minutes after I arrived and stood out front. Tiniest shower ever, can't control AC temp in room, no hand towel or shower mat and the room I had was on front at street level. Super noisy.
tanmohitbir riar
icon-Leisure
Leisure
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

The staff were brilliant and the room was neat and tidy. I’d recommend this place
Darren
2.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

I turned up at the hotel at 23:30, tired, not really knowing my way around and 2% phone battery because the trains didn't have charge points - only to be told I'm staying at an appartment 10 mins away! Not sure if this is normal in France, but I didn't like it. Had there not been another person, who knew the way, I wouldn't have found it. Also the appartment was next to a church, so if you want a sleep in forgot, bells ringing at 8:20am and again, like a child who won't let go of a rope, at 8:50. It's not the year 1600 anymore. Thankfully the bed was clean but it was a grotty 1 star appartment.
Read More
Jean-Louis
icon-Leisure
Leisure
2.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

I reserved and paid a week in advance for a room. The room I was given was smelling cigarette smoke as if someone just smoked an entire pack. I asked the front desk to change room but they told me that they didn't have any other available. I couldn't open the windows because they were sealed. The air conditioning unit was very weak so I ended up sleeping in a smoked room. It was very late at night when I arrived so I didn't try to find another place. The staff was like "sorry but his is the way it is and nothing can be done". The place was dirty and very small. The photos make it look much nicer than it is. I have travelled all around the world and have rarely encountered such a rip off . Anyways, it's cheap but you get a very cheap experience in return.
Read More
Zena
6.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

A necessary stay due to train connections. Creepy place with dude painted on the wall in my closet sized room. I think theu orderthe bathroom from the caravan maker.. it was So small! No elevator but ac was good - well room was tiny could have cooled it with an ice cube
Gil
icon-Leisure
Leisure
8.0
/10
Reviewed 199 week(s) ago

Expedia Group verified review

Nice helpful staff. Room very small but not a problem for me. My only criticism was I was on top/4th floor & there’s no lift. That’s fine for me but others might struggle. I’d stay here again & in the same room, all good.
Number of reviews per page
20
40