Waldorf Astoria Versailles - Trianon Palace

The property is amazing! It’s next to the Versailles Palace, the staff is very friendly, the hotel is an absolute 10!

Air conditioning was very poor

Staff are excellent but the aircon needs some work

Terrible experience from start to finish. I booked this hotel expecting an excellent stay, but the air conditioning in hotel was completely broken. The temperature made the hotel practically uninhabitable. Even in my bedroom I contacted management to fix the issue or move me to a different room, but my concerns were completely ignored. It is incredibly frustrating to pay full price for a room and not receive the amenities that were promised. The lack of accountability and poor customer service made this a truly miserable trip. Do yourself a favor and book a different hotel. People at front desk was so rude. Biggest disappointment ever.

We had a nice stay at Waldorf Astoria Versailles, including dinner at Gordon Ramsay, where we had a good experience. Unfortunately, two days after checkout, we were incorrectly charged €200 for a “no-show” fee at the restaurant, despite the fact that we had actually dined there. What should have been a simple mistake to correct turned into a four-month process. Since February, I have repeatedly contacted the hotel, but the issue was not properly investigated, and I felt that they expected me to simply give up. Only after my Danish bank opened a fraud claim was the matter seriously reviewed. The hotel then acknowledged the mistake to the bank (not to me) and refunded the €200. I am disappointed that it required four months of effort and intervention from my bank to resolve an error that could have been easily corrected from the beginning. This experience has unfortunately changed my opinion of the hotel, and I will not return or recommend.

The staff were helpful in spite of the language barrier, air conditioning was very poor. Gardens looked dry, not a lush as they appeared on their website.

Top notch… Flawless

The hotel and staff lovely. However, they have a chef with a wood burning stove. You cannot open your windows for fresh air I will definitely heck before I book again

We had a beautiful stay at this property, loved the location, the attention to detail the promptness of staff, esp the bike rental gentleman and the concierge. We intend to be back!

The location and history of this place is very special.

Finally, a comfortable bed! After several nights of travel, it was a welcome relief to get a good night's sleep. The location was excellent, with many attractions within walking distance and bike rentals conveniently available right on the property. One of the highlights of our stay was renting bikes and exploring the beautiful grounds of Versailles. Riding through the gardens, tree-lined paths, and around the estate was both relaxing and enjoyable. We even biked all the way to the gates, which made the experience feel much more immersive than simply walking. The property was well-maintained, peaceful, and offered a great balance of convenience and comfort. Being able to explore the area so easily without relying on transportation was a huge plus. We would definitely stay here again and highly recommend taking advantage of the bike rentals to experience Versailles from a different perspective.

Service is fantastic. We had the family suite for 4 The layout is odd. Our children had to walk through our bedroom to go to the bathroom. The air conditioning was minimal which was difficult in 90 degree temps. They brought several fans but it was uncomfortable. I was really looking forward to this location along our journey but it was good but not exceptional.

There are two buildings to this property. When is the palace and the other is a convention center? There is a couch in our room that was so dirty and awful. It was a bit shocking. The AC did not work and they put a fan in our room that was 30 C or 86F. We were told that the entire building had no AC until the following week. When I paid for an upgrade for a garden view, instead of looking at Versailles, I was looking at trees between the two buildings Otherwise, the room was comfortable with clean beds and comfortable pillows

Fantastic stay. Great staff and beautiful property.

We had a very nice stay in your beautiful hotel

Cet avis s'adresse surtout aux personnes, qui, comme moi, n'ont pas l'habitude de réserver cette catégorie d'hôtel. Ce séjour de rêve était un cadeau d'anniversaire pour deux amies qui sont nées à quelques jours d'intervalle. Les + : Evidemment le cadre est magnifique, tant l'intérieur que l'extérieur, avec un accès direct au parc du château de Versailles. La piscine est magnifique et assez grande pour nager (certains hôtels proposent des photos en trompe l'oeil, ce n'est pas le cas ici). Un maître-nageur est présent. Le petit déjeuner se compose d'un buffet où il y en a pour tous les goûts. A notre retour du dîner, nous avons constaté que notre chambre avait été préparée pour la nuit. Notre chambre disposait d'un petit balcon et le sol de la salle de bain est chauffée. Les - : On vous demandera une caution de 100 € par nuit et par personne à votre arrivée (je le mets dans les moins car cela ne m'était jamais arrivé dans un hôtel auparavant ; seulement pour des réservations d'appartement). Ma caution a été libérée très rapidement après mon départ mais une autre caution de 20€ a été bloquée à mon insu sur la carte que j'ai utilisé pour payé la taxe de séjour ; apparemment c'était une erreur. Le dress code de la piscine n'est pas clair et a froissé mon amie anglaise. Son maillot de bain une pièce style robe (magnifique au demeurant) n'a pas plu ; il a donc fallu y faire un noeud pour faire disparaitre la "jupette". Donc tenez vous en aux maillots de bains classiques !

The staff was lacking in what I would expect from this level of lodging. Not particularly helpful. Often overlooked simply things

Best place to stay

An exquisite hotel that sets the stage for a truly memorable experience🌺

Beautiful property. Great staff. Walking distance to Palace Versailles. Love love love.