Cavo Orient Beach Hotel

We paid an extra fee to have a private pool, we soon realised there was a cctv camera in our pool area, myself and my boyfriend went in the pool and got a phone call to tell us to get out. When we tried to call them back, the staff cut the phone lines off. I have video evidence of the camera and my conversation with the staff with regards to breech of privacy. This is something that was extremely off putting. The man on the buggy was lovely, no complaints about him, also very helpful. The resort is deceiving and we were a 12 minute walk away from the main complex in our apartment.

A really pleasant hotel with amazing staff. We had a private pool and it was lovely for the kids to be able to dip in and out. The overall hotel facilities were good, the pool and beach bar were good. Having a small beach effectively to ourselves was also great. It's reasonably good for snorkelling. The food was very good and plenty of variety on offer. The only thing I did not like was that the property is some distance from a shopping area, so would suggest a car to people. Although there are plenty of trips and tours arranged by the excellent concierge at the hotel.

The staff were very nice and accommodating for my family since we were evacuated from our previous location due to the wildfires. I would definitely be coming back.

Didn’t have a good start to our stay here an error with our booking from the hotel or Expedia meant that we had to pay an extra €280 or lose the money we had already spent on our stay, at 10pm after a days travel and with 2 kids in tow we didn’t have much of an option. This took our stay over our budget so left a sour taste. Staff member on reception was sympathetic the management not so much. The hotel is spotless and rooms lovely, small pool area as most rooms have a swim up room. View from pool/beach area is beautiful. Food was great considering the amount of people they had to feed. Staff in food hall were really friendly and helpful. We did encounter 1 member of staff in pool bar during the day who was quite rude this was a one off. The area is really quiet and out of the way. We had a car so could get to other places including better beaches. Would’ve got bored quite quickly if we were there with no transport and for longer than a couple of nights. Despite the disappointing start we did make best of our stay and enjoyed the time we had at the hotel. We wouldn’t stay there again due to our experience and our older children got bored quite quickly. If you are after a quiet and relaxing stay with lovely views this would suit but not our cup of tea.

Nice hotel,friendly staff beautiful rooms

Lots of options for breakfast, (we only included breakfast in our stay). Rooms were cleaned every morning, spacious rooms.

All good

The hotel was wonderful, the staff was great, the only downsides were that it is not easily accessible, and the shower never got much past cold.

The property was really nice. In a nice and quiet area of the island. I do wish there were a few more dining options after 6pm other than making a reservation at the restaurant which you have to do the day before. Also the cleanliness was just ok, not terrible but not super thorough. Some of my towels and blankets had stains so I had to request new ones. I'm sure they'd been cleaned but it's just not comforting to see stains.

Customer service 0. Staff and manager did not attempt to help me with any problems. Food was awful. We got a private pool facing the ocean and it was blasting cold water nonstop making it impossible to even put your feet in the water. It was an ice plunge. The rooms had a weird smell and extremely wet and humid. We would come back to the room and lay on the bed and it would be wet:

Amazing beachside resort. The staff was amazing and friendly and the island is gorgeous. Will definitely return!

Great all around

Staff and hotel were great.. Expedia booking system is complete rubbish. It showed me a hotel on different island to flights, without any indication that we’d need to get a ferry. Our flights landed us at 10pm with our toddler and that meant we had to book a last minute hotel for the night, at midnight and then ferry at 7.30pm. Cost us a lot of money and made it a stressful start to our holiday

The staff were incredibly pleasant and we had a room with the panoramic sea view which was beautiful. The buffet breakfast was an incredible spread and one of the best I have seen. They were even able to convert some of my USD to EUR which was very handy. The room clean was to a high standard on a daily business and it was very easy to get around from this location by walking to local restaurants or by quad bike. My only slight issue was the wifi in our room hardly ever worked which needs to be improved as we could not stream or send emails due to this.

The staff was very friendly and helpful. Shout out to the cleaning staff who put balloons in our room for our 1 year old daughter to play. She loved them. Super attentive of them.

The staff are absolutely lovely. The hotel is really nice and modern. It’s super clean. The area is really nice and quiet and there’s a few nice restaurants near by serving fresh fish. Perfect setting.

People were friendly and helpful. Bathroom smelled of raw sewage which could be smelled in the entire suite. Water leak in hallway potential slip hazard was present everyday. Private pool faced public area one meter away, it was not private. Difficult to get to room without access for luggage. Cost of stay was significantly overpriced for value.

Great location

The hotel is secluded from the busier resorts meaning it’s quiet and relaxing. The staff were very friendly and welcoming. The rooms were amazing and having a private pool as well as a main pool and beach was a game changer. It’s a little spot of heaven

After 10 hours trip we arrived midnight and the hotel didnt have room service. No problem… We slept hungry and in the breakfast my wife wanted to take small plate of fruits to the room for our 18 months old baby. She asked permission from the staff and after 45 min waiting, she decided to come to room. On the way staff was screaming that you cant take the food to the room etc. She said that if you want charge the room or call the police because my baby is hungry. After all these argument i wanted to talk to manager and he was also so rude and telling me that hotel has the rules if you dont obey you must leave.. Then i explained him that they gave us wrong category of the room, dirty toilet, baby cot without mattress, and other mistakes and nobody was screaming in the middle of the lobby. Finally they accepted fully refund and we left the hotel 4 days earlier. Hotel has very strange management that has no idea what is the hospitality.. Unskilled staff, poor facilities and very rude manager combination creates the terrible experience. PS** Pictures looks like fake. Typical not even 4 stars hotel.