Taj Swarna

Clean room, friendly staff.

Very nice room in a beautiful property! The breakfast and dinner buffet were fantastic.

Rooms are not updated

Yes

Good stay, but front-desk issues created an unnecessary expense Our stay at Taj Swarna was ultimately good, but only because we made the best of it—unfortunately the front-desk experience fell far below expectations for a Taj property. We had booked a room advertised as suitable for 3 adults and 1 child. At check-in, we found only two twin beds, clearly not enough for four people. I asked the front desk whether an additional cot would be provided, since this is standard for such room types. I was confidently told there would be no extra bed and that the only option was to book another room. Based on this information, I paid for an additional room. To my surprise, later that night the staff added an extra cot to the original room anyway—exactly what I had asked about earlier. When I raised my concerns, the situation became even more disappointing. During the internal inquiry, the front-desk representative claimed she had informed me about the additional bed, which was simply untrue. There was no misunderstanding—just a clear lack of honesty and accountability, which felt disrespectful and unprofessional. We still enjoyed our stay because we chose to move past the incident, but this experience negatively impacted what could have been a flawless visit. I hope management addresses these service gaps, as guests should not have to bear unnecessary costs or deal with inaccurate information at a hotel of this calibre.

great service

Very clean property. Food was fantastic. Great options for breakfast and dinner. Recommend getting the breakfast and dinner package.

Worst room service and poor customer service and care stayed here many times in past worst experience this time

Nice place, rooms are clean and spacious , good customer service with great food choices and bar options are just amazing

Flies and insects I. Food

There was no shower gel or facial tissues in bathroom,

An amazing hotel with brilliant staff. Room was immaculate and the spa really good and great value for money. All the staff were really friendly and helpful and couldn't do enough for you. Will definitely be back.

Excellent property with amazing staff and yummy food options

Late check out was not extended on the keys

The chef ajay sharma was outstanding , very polite and helpful, extremely welcoming

It's at a great location and has a mall right next. Rooms are cozy and nice.

We stayed a night in July. We rented two rooms one was ok, the other one’s drain smelled. It was fixed quickly and hotel offered late checkout for free. Breakfast was all right, a bit too buttery for our taste.

The swimming pool was lovely and the staff in the restaurant were excellent - they catered well for vegans

Nice stay

This hotel looks like a 3 star not a 5 star