Hotels in Kapuk

The staff is friendly and responsive. The rooms are clean and comfortable. The breakfast is also good quality. The dinner menu is also attractive. The location is strategic, close to the toll gate.

The hotel's strategic location is near Soekarno-Hatta International Airport, the PIK area, and is connected to the mall. The hotel grounds are very clean, the rooms are well-designed and well-lit, and the room is very quiet. The breakfast selection is extensive and delicious, and the gym, pool, and other facilities are adequate and excellent. The hotel staff are all friendly and helpful. I highly recommend this hotel for both staycations and business trips.

Absolutely brilliant staff, from the arrival airport driver Rahman and all reception team who greeted me nicely upon arrival at the hotel, they were amazing. I can't thank each one of the housekeepings at the corridor as well, all were super helpful and amazing. My high floor request has fulfilled and the room definitely comfy. I wrote something on a paper in the room to the team for the fabulous service indeed. Would love to be back again next time ☺

I had a wonderful stay at this hotel. The room was spacious and very clean, the bed was super comfortable, and the staff were incredibly helpful and polite. The location is perfect, close to many attractions and restaurants. Highly recommended

The staff is very nice, next time will definitely stay here again.

Clean room, and friendly staff. They provide pick up and drop off from and to the airport. Awesome!

Hi, I'm Niena. We happened to be from out of town heading to Kuala Lumpur. On the morning flight, I decided to take Hotel Neo because the hotel is very large and close to the airport, only 10 minutes away. Comfortable, clean. All the hotel room facilities are good, clean, and new. I booked two rooms for one night only and there is a connecting door so those who bring children are very safe. The AC is very cold, all the rooms are nice and very clean. There is an airport shuttle service but I brought a driver so I didn't use it. The breakfast food was okay. All five of us and were supposed to have breakfast for 4 people but were allowed to enter without paying again. Wow, thank you very much to Hotel Neo, I was very impressed. When I entered the restaurant toilet, it was very nice and clean. Satisfied staying here, only there are so many rooms that when I wanted to use the elevator I was confused about how to get around 🤣 Very nice for all, thanks Neo Hotel Cengkareng.

Take a deluxe room, spacious room, clean bed, fragrant pillows, spacious bathroom, complete toiletries, all friendly staff.

The receptionist and other staff were very friendly and helpful. We received a free room upgrade from the lady, who was very kind. The room was spacious, clean, and fragrant. The staff responded quickly and helpfully when we needed assistance.

The place is clean and very comfortable, staff and security so friendly, highly recommended to stay here!

The hotel staff is very friendly, the explanations are very detailed, the Wi-Fi is fast, the rooms are quite soundproof, and the atmosphere is calm.

I’d like to commend the two staff members who handled airport transfers and front desk services on June 19, 2026. You provided excellent service and helped me recover significant losses. I will definitely choose your hotel again on my next visit.

Clean room, clean toilet, cold AC, hot water in the bathroom works well, close access to everywhere, at night there are lots of snacks/markets around the hotel, so you don't have to worry about looking for food, hehee.