The staff is honest, I like it. I forgot my hair dryer when I returned to my hometown, but they returned it and sent it back to Palembang. Good service.

Thank you, Swiss-Belhotel team. Much appreciation to the entire management. Continue to improve quality and maintain standard operating procedures. Thank you very much! A nice place to visit.

I ordered it for my best friend's birthday. I then contacted the staff to confirm and request that the mirror be decorated and have a "happy birthday" message written on it. The staff was very friendly and helpful, especially since I was out of town and couldn't communicate in person. My friend fell in love with the beautiful, calm, and cool atmosphere. Her children were also delighted.

Friendly staff, nice facilities, nice rooms, cold AC, hot water, and a wide and delicious breakfast. It was a pleasure staying here. The beach has changed a lot from the past to the present. Awesome.

The staff is friendly, the view is beautiful, the lake and the beach are pristine. The rooms are clean, and the food at the food truck is delicious. Well done to Puri Ansel.

A nice hotel with clean rooms and complete amenities. The front desk is friendly. Breakfast is delicious and quite comprehensive. It's perfect for travelers like me, considering the budget and amenities. I recommend this hotel for those in Pangkal Pinang, Bangka Belitung.

Perfect location, excellent service. We had a comfortable stay and enjoyed the buffet breakfast. Highly recommended!

The room was spacious, clean, and coincidentally newly renovated. The breakfast menu was varied, according to hotel standards, and the taste was just right. The atmosphere was cool, and the swimming pool, although not very large, was unique and comfortable because it wasn't too visible from other guests. 😃

The receptionist was very friendly, and the hijab-wearing ladies were very polite. The room was quite nice, and I was very impressed.

Highly recommended. The service is friendly and fast. The rooms are clean and smell great. I'll definitely stay here again next time.

Very comfortable, staff are very friendly, hotel environment is very clean and quiet.

A highly recommended and comfortable hotel, with everything from the comprehensive amenities to the clean and spacious rooms and bathrooms, the friendly staff, and the delicious food. It's truly remarkable that, at such a low price, it feels like a luxury hotel. Thank you.

"Amazing stay! The staff was very friendly and check-in was very fast. The room was clean, smelled good, and the bed was very comfortable. Strategic location close to the city center. Highly recommended for a staycation!"

I come often to Banka City Hotel. Very friendly staff, nice seafood restaurant, good service. Always a pleasure to stay here.

The staff was very helpful. The rooms were cleaned daily. Towels and water were also regularly replaced. I highly recommend staying here because the service is excellent.

Such a pleasant stay here. Initially, I only wanted to stay for two nights because it was my first time here. I got Cottage 01, the room was comfortable, the AC was cool, the carpet was odorless, and the toilet was clean. For toiletries, I only got two towels—a large and a small one—as well as soap and shampoo. There were no toothbrushes, so it's best to bring your own. Overall, it was comfortable, and the staff were kind and helpful.

The place is clean, and the staff is friendly. We asked for breakfast to be delivered, and they responded quickly, and it was ready by the time we checked out. Awesome!

Friendly staff, spacious room, clean and very strategic location, comfortable atmosphere. Suitable for family vacation, transit and business.