Grand Whiz Hotel Praxis Surabaya

Hotels
Preferred Partner
9.2
/10
Exceptional
106 reviews

What Guests Say About Their Stay

I***h
9.7
/ 10
The right choice of hotel for a vacation, the hotel staff is very friendly, the room is clean, the view of the city lights at night is very beautiful... Next time, stop by here again...
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Rosiana A.
9.4
/ 10
The staff is very friendly and helpful if you need anything, ask anything, they will immediately serve you, come to your room, provide everything you need even though you checked in at dawn around 4 am. The room is spacious, clean, suitable for families. The location is also okay. It's a new hotel, all the facilities are luxurious.
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T***y
10.0
/ 10
We stayed at the Premier Twin room... very comfortable, because the room is very spacious, and the view is very good. Breakfast has many variants and tastes good The three of us are very satisfied and happy, the check-in and check-out process is also very fast. All hotel teams are very friendly Plan to restaycation inviting other friends. Thank you for making our staycation very memorable 🥰
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A***a
10.0
/ 10
Hotel dengan modern look. Bersih area publik dan kamarnya. Kebersihan dan peralatan yg di kamar berfungsi sangat baik. AC sangat dingin dan bagus. Smart TV yg bagus. Staff yg ramah terutama receptionis yg handle saya saat check in dan security yg sangat membantu mengarahkan jalan menuju lobby saat saya datang. Sarapan dgn pilihan makanan yg cukup dan resto nya cukup luas dan tidak terlalu sesak dgn tamu saat sarapan. Staff kitchen yg ramah saat saya minta tolong membuatkan telur goreng. Mungkin hanya sedikit saran untuk wifi di kamar sering nyambung putus karena sinyal provider di kamar jg cukup susah. Jadi saya hanya mengandalkan wifi. Overall keren 👍👍
In the Area
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Jl. Panglima Sudirman No.101 - 103, Kel. Embong Kaliasin, Kec. Genteng, Kota Surabaya, Jawa Timur, 60271, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Grand Whiz Hotel Praxis Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Grand Whiz Hotel Praxis Surabaya Address: Map & Location

Jl. Panglima Sudirman No.101 - 103, Kel. Embong Kaliasin, Kec. Genteng, Kota Surabaya, Jawa Timur, 60271, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Grand Whiz Hotel Praxis Surabaya
Exterior 2 Grand Whiz Hotel Praxis Surabaya

Discover More About Grand Whiz Hotel Praxis Surabaya

Location


Staying at Grand Whiz Hotel Praxis Surabaya is a good choice when you are visiting Genteng.

About Grand Whiz Hotel Praxis Surabaya

Grand Whiz Hotel Praxis Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

From business event to corporate gathering, Grand Whiz Hotel Praxis Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Whiz Hotel Praxis Surabaya, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Whiz Hotel Praxis Surabaya.

If you plan to have a long-term stay, staying at Grand Whiz Hotel Praxis Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Whiz Hotel Praxis Surabaya is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Whiz Hotel Praxis Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Whiz Hotel Praxis Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Whiz Hotel Praxis Surabaya.

All facilities in Grand Whiz Hotel Praxis Surabaya

Bar, Cafe and Lounge Grand Whiz Hotel Praxis Surabaya
Bar, Cafe and Lounge
Lobby Grand Whiz Hotel Praxis Surabaya
Lobby
Exterior Grand Whiz Hotel Praxis Surabaya
Exterior
Bedroom Grand Whiz Hotel Praxis Surabaya
Bedroom
In-room Bathroom Grand Whiz Hotel Praxis Surabaya
In-room Bathroom

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Public Facilities

  • Parking
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Hairdryer
  • Shower
  • TV

Food and Drinks

  • Bar

Things to Do

  • Massage

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Whiz Hotel Praxis Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Grand Whiz Hotel Praxis Surabaya
147
Number of floors in Grand Whiz Hotel Praxis Surabaya
29
Another facilities in Grand Whiz Hotel Praxis Surabaya
Concierge, Front desk, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Grand Whiz Hotel Praxis Surabaya

What are available facilities at Grand Whiz Hotel Praxis Surabaya?
There are top facilites at Grand Whiz Hotel Praxis Surabaya such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Grand Whiz Hotel Praxis Surabaya?
Check-in time at Grand Whiz Hotel Praxis Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Grand Whiz Hotel Praxis Surabaya?
Grand Whiz Hotel Praxis Surabaya is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Grand Whiz Hotel Praxis Surabaya have?
Grand Whiz Hotel Praxis Surabaya has 29 floors.
How many rooms are available at Grand Whiz Hotel Praxis Surabaya?
Grand Whiz Hotel Praxis Surabaya has 147 rooms in total.
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More Reviews from Other Guests in Grand Whiz Hotel Praxis Surabaya

9.2
Exceptional
From 106 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.3

Meal

8.8

Location

9.2

Service and Facilites

8.9

People often mention about Grand Whiz Hotel Praxis Surabaya
All
Bedroom (9)
Bathroom (9)
Hotel Area (9)
Distance to City Center (8)
Ambiance (8)
Room Space (8)
Staff Friendliness (6)
Accessibility (5)
Family Friendly (5)
Check-in/out Time (5)
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Traveler Reviews Grand Whiz Hotel Praxis Surabaya

Number of reviews per page
20
40
Customer reviews
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I brought an animal, it can be left there, it's pooool safe!
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Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for choosing to stay with us and for your valuable feedback. Regarding pets, we have a no-pets policy. Taking into account the safety and comfort of our guests, we will do our best to ensure that you have a comfortable stay. We hope you will enjoy your next stay. We look forward to welcoming you back again. Thank you. Front Office Manager Agist
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is very nice, clean, elegant, simple but modern impression.
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Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write us a positive review. We are so glad that you enjoyed our hotel's cleanliness, comfort, and luxurious and modern design. These reviews mean a lot to us and are a great encouragement to our team to continue to provide the best service. We look forward to welcoming you back again and providing you with an equally or even better experience. Best regards, Agist - Front Desk Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Smartphone signal is weak. Cannot open social media in room.
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Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to share your experience. We apologize for the inconvenience you experienced due to the weak smartphone signal in your room. This feedback is very important to us and we are working together to improve the network quality to provide better convenience to our guests. We sincerely hope to welcome you back again with an even better guest experience next time. Best regards, Agist - Front Desk Manager
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
clean rooms, lots of food variety, friendly staff
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you were satisfied with the cleanliness of our rooms, the variety of food we offer and the friendliness of our staff. These positive comments mean a lot to us and are a great encouragement for our team to continue to provide the best service. We look forward to welcoming you back again for an even better stay. Best regards, Akisti – Front Office Manager
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Agus S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice, clean, and comfortable hotel. The bed was comfortable, and the bathroom had good hot water and shower. Breakfast was delicious, the view of the sparkling city was good, and there was a well-stocked and affordable Circle K. Enter the lobby from the north entrance of Jl. Sono Kembang. Any suggestions? Check-in could be expedited.
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Accommodation's Reply
14 Nov 2025
Dear Agus S., Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you found our room amenities, breakfast, and location comfortable. We also appreciate your comments regarding the check-in process. During weekends, occupancy levels tend to be higher, which can make the check-in process more crowded or repetitive. However, we have passed your comments to our team for evaluation and improvements in the future. Thank you again for your feedback, and we look forward to welcoming you back for an even better stay. Best regards, Agist - Front Desk Manager
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Nugroho I. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Everything was comfortable, but the room I got had terrible Wi-Fi access. I'd requested it when I first booked. It's difficult to work from home here.
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Accommodation's Reply
29 Oct 2025
Dear Mr. Nugroho I.P., Thank you for choosing to stay at our hotel and for taking the time to share your experience. We apologize for the inconvenience you experienced due to the poor Wi-Fi connection in your room. We understand that a stable internet connection is important, especially when working from home. We would like to inform you that we have followed up your feedback with our technical team to ensure the consistency and smoothness of the Wi-Fi network throughout the rooms. We will also take extra care in handling any special requests you may request during your booking in the future. Thank you again for your review and feedback. We look forward to welcoming you back with even better service and a more comfortable stay in the future. Best regards, Front Office Manager
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C***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
1. Parking access is difficult, there's a lot of miscommunication with parking attendants. Why are you still charged for a motorbike while staying at a hotel? 50k WTF? You have to argue first. 2. The staff is insensitive and doesn't understand many things. Hopefully it can be better.
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2 people find it helpful
Accommodation's Reply
27 Oct 2025
Thank you for staying at our hotel and sharing your experience. We apologize for the inconvenience caused by the parking issue. Parking is free for our guests. However, please register your car according to the above steps during check-in so that our system can record your car information. If your car's license plate is not registered, the system will automatically charge you for your stay. We apologize for the misunderstanding with Ballet's parking staff. We will escalate this issue to the parking management team and try our best to maintain smooth communication in the future. We appreciate your valuable comments and suggestions. We look forward to providing you with better service and more comfortable accommodations in the future. Thank you! Agist - Front Desk Manager
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M***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Cleanliness, friendly service ok.
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Accommodation's Reply
28 Oct 2025
Thank you for choosing us and sharing your experience. We are delighted that you were satisfied with our cleanliness and friendly service. Your positive feedback will help us continuously maintain and improve our service quality and provide you with a comfortable stay. We look forward to your next visit with even better service and a more relaxing atmosphere. Thank you. Agisti - Front Desk Manager
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Zulham N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Overall, it's satisfying. I got a room with a nice view... the room is clean and comfortable... the only criticism is that the soundproofing from the next room is a minus... because it can still be heard quite loudly. For pool facilities, etc., it's understandable that they are not yet available because it's still new...
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Sulham N., Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you were satisfied with your overall stay, particularly with your room comfort, cleanliness and view. Positive comments like these are a driving force behind our continuous commitment to improving the quality of our services. We apologize for any inconvenience caused by the noise from the adjacent room. We sincerely appreciate your feedback and will follow up with the relevant team to assess and find solutions to ensure the utmost comfort for our guests in the future. For the facilities that are not yet fully operational, we appreciate your understanding. We are working on further improvements to our facilities, such as the swimming pool and other amenities, so that we can provide an even more perfect experience to all our guests in the future. Thank you again for your review and for your trust in staying with us. We look forward to welcoming you back with even more complete facilities and an even more enjoyable stay in the future. Best regards, Front Office Manager
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n***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The lobby staff were less than helpful. There were no staff on standby in the lower lobby near the parking lot to help with luggage. The path from the parking lot to the hotel lobby was quite confusing for first-time visitors. The breakfast menu was quite varied, but unfortunately, it wasn't very tasty.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and taking the time to share your experience. We apologize for any inconvenience experienced by our staff at the lobby and underground parking. Please note that our staff may have been assisting other guests at the time and were unavailable. However, we recognize the importance of having staff in this area and will take your feedback into consideration to improve coordination and provide a more responsive and equitable service. We understand that the route from the parking lot to the lobby can be confusing, especially for first-time guests as our hotel is located in the same building as several other tenants. However, we have forwarded this feedback to the relevant team to review the signage and ensure that guests can easily find the lobby on their next visit. We also appreciate your feedback on the variety and taste of our breakfast menu. We are pleased to hear that you enjoyed the variety, but we apologize that the taste did not meet your expectations. We have forwarded this feedback to our culinary team for their evaluation to improve the quality and taste of the food we serve. Thank you once again for your constructive review and for your trust in staying with us. We look forward to welcoming you back with even better service and a more satisfying stay in the future. Best regards, Agist - Front Desk Manager
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s***i
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
1. During check-in, we had to wait for the room to be cleaned. The hotel staff offered to leave our suitcases and bring them to our room once they were ready. When I returned, my suitcases weren't in the room yet. We had to wait a very long time for them to go up. 2. The elevator takes a very long time. I got room 27. I was so tired of having to wait that long. 3. Please fix the hotel. I went to Surabaya for business, so I took a Grab or taxi, but the location tag was misleading. It said the hotel lobby was wrong.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write a detailed review. We apologize for any inconvenience you experienced during your stay, including the lengthy check-in process, delays in getting your luggage to your room, and the long wait for the elevator. We understand that this can be stressful, especially after a long journey. We also apologize that the hotel location on online transportation apps was not entirely accurate and caused you any inconvenience. We sincerely appreciate your feedback and have passed it along to the relevant team to promptly correct the hotel's coordinates so that guests can find our location more easily and accurately. Your valuable feedback will serve as an evaluation for our entire team to improve the speed and accuracy of our services, including check-in, baggage handling, and public facilities such as elevators. We appreciate your continued understanding and positive feedback, and we look forward to welcoming you back for an even more comfortable and satisfying stay in the future. Best regards, Akisti – Front Office Manager
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D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff from check in to check out are all friendly.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Thank you for choosing us and spending a wonderful time with us. We are so pleased that you were satisfied with the friendliness and warmth of our staff from check-in to check-out. These positive comments are a great encouragement for us to continue striving to provide the best service to all our guests. We sincerely hope to welcome you back again in the future for a wonderful stay. Thank you! Agist - Front Desk Manager
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d***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Nice, thank you Grand Whiz. @grandwhiz's staycation was pleasant, clean, and my queen bed was Hollywood style. The room was very spacious. And it's in the same building as the client's office.
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Accommodation's Reply
20 Oct 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay at the Grand Whiz Hotel and for taking the time to write a review. We are very glad that you were satisfied with your stay and the cleanliness and comfort of our rooms. Positive comments like these motivate us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back again for an equally wonderful stay in the future. Best regards, Front Office Manager
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The view is really the best, no debate, just sorry the parking area is a bit confusing, next time it can be provided. Valey facilities
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write a review. We are delighted that you enjoyed the view from your room. Positive reviews like these motivate us to continue providing pleasant experiences to all our guests. Regarding your comments regarding parking, we apologize if the information about valet parking was not communicated appropriately. We needed to let you know that valet parking is now available to our guests and we will work to make this information clearer and more accessible in the future. We sincerely appreciate your feedback and will use it to evaluate and improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth stay. Best regards, Agist - Front Desk Manager
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Tri H. G.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The rooms are quite clean because they are new...but the swimming pool facilities are still not usable. Everything else is quite okay.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Mr. Tri H.G., Thank you for choosing to stay with us and for taking the time to write a review. We are very glad that you were satisfied with the cleanliness of our room and the comfort of your stay. Positive reviews are very important to us as they drive us to continue to provide the best service. Regarding the swimming pool which is not yet open, we apologize for the inconvenience caused. The swimming pool and fitness center are currently under construction and are not yet open. We understand that it may not meet your expectations and thank you for understanding this limitation. Your feedback is an important part of our efforts to improve our hotel facilities for the comfort of our guests. We sincerely hope to welcome you back for your next stay with our complete facilities and an even more satisfying stay experience. Best regards, Front Office Manager
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Ramon H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I stayed in room 2510 for 3 days and everything was satisfactory. The downsides for improvement are: 1. The room phone was dead. I reported it to a technician. They tried to fix it twice, but the phone wouldn't turn on. 2. The location of the hotel lobby for ordering a Grab was difficult because it was inconvenient, resulting in a long wait, and it was difficult for us, as we were from out of town, to explain to the driver, who had to go around looking for the hotel lobby. 3. There was an unpleasant odor when exiting the elevator on the 25th floor. Suggestions for the hotel include installing air fresheners in the lobby, elevator, and hallways to enhance guest satisfaction.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Mr. Ramon H. Thank you for choosing our hotel. We are very glad that you were satisfied with the comfort of our room and the service we provided. This positive feedback is an encouragement for us to maintain the quality of our service. Although our technicians have contacted you twice, the phone in the room was still not working. We apologize for the inconvenience caused. We understand that this amenity is important for your comfort and smooth communication. However, we apologize that we could not provide the best service at that time. We have shared your comments with our technical team and will follow up closely to prevent the same issue from happening again in the future. Your feedback is important for us to continuously improve the quality of our hotel's facilities and services. We hope that you will return to use our services in the future and enjoy an even more perfect stay. Thank you, Agist - Front Desk Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The very best service to customers.
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Accommodation's Reply
10 Oct 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and taking the time to share your valuable experience. We are very pleased to hear that you are satisfied with the service we provide to our guests. Positive reviews like this motivate us to continue to maintain and improve the quality of our service so that every guest has a memorable stay. We look forward to welcoming you back in the future for an even more enjoyable stay. Warm Regards, Agisti – Front Office Manager
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nathalia t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
i rarely give perfect score, but Grand whizz praxis deserves 10/10. Not sure at first because praxis is an apartment too. thought it Will be just an fully furnished apartment operated as hotel by grand whizz. But reality hit me different. spacious lobby with young living diffuser, clean and fully aircondioned room's Alley, spacious room, clean, big bathroom, google TV and very comfortable matrasses. I cant believe i got all this for 504.000 IDR/night (including breakfast). Breakfast also very nice. a lot of variety, good in taste. Thank you Grand whizz, definitely Will come back🙏
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3 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Ms. Nathalia T, Thank you very much for staying with us and for sharing your wonderful review. We are truly delighted to know that you had such a pleasant stay and that you enjoyed the spacious and clean room, comfortable mattress, relaxing atmosphere, and the variety of breakfast options we offer. Your kind words and perfect score mean a lot to our entire team, as we strive to provide the best experience and comfort for all our guests. We are very pleased to hear that Grand Whiz Hotel Praxis Surabaya exceeded your expectations, and we truly look forward to welcoming you back again soon for another enjoyable and memorable stay. Warm Regards, Agisti – Front Office Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
comfortable because the hotel is still new, the service is good, the rooms are comfortable and clean, what needs to be upgraded is the variety of food, hopefully it will be more successful
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Accommodation's Reply
10 Oct 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and taking the time to share your valuable experience. We are very pleased to hear that you were comfortable with our service and the cleanliness and comfort of the rooms. We also noted your feedback regarding the food variety that needs to be improved. This will be taken into consideration as we strive to provide a better stay experience for all our guests. Your input is very important for us in maintaining and improving the quality of our services and hotel facilities. We look forward to welcoming you back in the future for a more enjoyable stay. Warm Regards, Agisti – Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Clean room & bathroom the best. Hotel staff very helpful and friendly. But internet are very poor.
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Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you very much for staying with us and for sharing your thoughtful review. We are pleased to hear that you enjoyed the cleanliness of the room and bathroom, and that our hotel staff made a positive impression with their helpful and friendly service. Your kind words mean a lot to us. We also appreciate your feedback regarding the internet connection. We sincerely apologize for the inconvenience and are currently working with our provider to improve the network quality for a better guest experience. We hope to welcome you back again soon for an even more comfortable and enjoyable stay. Warm Regards, Agisti – Front Office Manager
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Bedroom 4 Grand Whiz Hotel Praxis Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 106 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.3

Meal

8.8

Location

9.2

Service and Facilites

8.9

People often mention about Grand Whiz Hotel Praxis Surabaya
All
Bedroom (9)
Bathroom (9)
Hotel Area (9)
Distance to City Center (8)
Ambiance (8)
Room Space (8)
Staff Friendliness (6)
Accessibility (5)
Family Friendly (5)
Check-in/out Time (5)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Whiz Hotel Praxis Surabaya

Number of reviews per page
20
40
Customer reviews
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I brought an animal, it can be left there, it's pooool safe!
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Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for choosing to stay with us and for your valuable feedback. Regarding pets, we have a no-pets policy. Taking into account the safety and comfort of our guests, we will do our best to ensure that you have a comfortable stay. We hope you will enjoy your next stay. We look forward to welcoming you back again. Thank you. Front Office Manager Agist
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is very nice, clean, elegant, simple but modern impression.
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Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write us a positive review. We are so glad that you enjoyed our hotel's cleanliness, comfort, and luxurious and modern design. These reviews mean a lot to us and are a great encouragement to our team to continue to provide the best service. We look forward to welcoming you back again and providing you with an equally or even better experience. Best regards, Agist - Front Desk Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Smartphone signal is weak. Cannot open social media in room.
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Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to share your experience. We apologize for the inconvenience you experienced due to the weak smartphone signal in your room. This feedback is very important to us and we are working together to improve the network quality to provide better convenience to our guests. We sincerely hope to welcome you back again with an even better guest experience next time. Best regards, Agist - Front Desk Manager
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
clean rooms, lots of food variety, friendly staff
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you were satisfied with the cleanliness of our rooms, the variety of food we offer and the friendliness of our staff. These positive comments mean a lot to us and are a great encouragement for our team to continue to provide the best service. We look forward to welcoming you back again for an even better stay. Best regards, Akisti – Front Office Manager
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Agus S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice, clean, and comfortable hotel. The bed was comfortable, and the bathroom had good hot water and shower. Breakfast was delicious, the view of the sparkling city was good, and there was a well-stocked and affordable Circle K. Enter the lobby from the north entrance of Jl. Sono Kembang. Any suggestions? Check-in could be expedited.
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Accommodation's Reply
14 Nov 2025
Dear Agus S., Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you found our room amenities, breakfast, and location comfortable. We also appreciate your comments regarding the check-in process. During weekends, occupancy levels tend to be higher, which can make the check-in process more crowded or repetitive. However, we have passed your comments to our team for evaluation and improvements in the future. Thank you again for your feedback, and we look forward to welcoming you back for an even better stay. Best regards, Agist - Front Desk Manager
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Nugroho I. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Everything was comfortable, but the room I got had terrible Wi-Fi access. I'd requested it when I first booked. It's difficult to work from home here.
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Accommodation's Reply
29 Oct 2025
Dear Mr. Nugroho I.P., Thank you for choosing to stay at our hotel and for taking the time to share your experience. We apologize for the inconvenience you experienced due to the poor Wi-Fi connection in your room. We understand that a stable internet connection is important, especially when working from home. We would like to inform you that we have followed up your feedback with our technical team to ensure the consistency and smoothness of the Wi-Fi network throughout the rooms. We will also take extra care in handling any special requests you may request during your booking in the future. Thank you again for your review and feedback. We look forward to welcoming you back with even better service and a more comfortable stay in the future. Best regards, Front Office Manager
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C***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
1. Parking access is difficult, there's a lot of miscommunication with parking attendants. Why are you still charged for a motorbike while staying at a hotel? 50k WTF? You have to argue first. 2. The staff is insensitive and doesn't understand many things. Hopefully it can be better.
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2 people find it helpful
Accommodation's Reply
27 Oct 2025
Thank you for staying at our hotel and sharing your experience. We apologize for the inconvenience caused by the parking issue. Parking is free for our guests. However, please register your car according to the above steps during check-in so that our system can record your car information. If your car's license plate is not registered, the system will automatically charge you for your stay. We apologize for the misunderstanding with Ballet's parking staff. We will escalate this issue to the parking management team and try our best to maintain smooth communication in the future. We appreciate your valuable comments and suggestions. We look forward to providing you with better service and more comfortable accommodations in the future. Thank you! Agist - Front Desk Manager
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M***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Cleanliness, friendly service ok.
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Accommodation's Reply
28 Oct 2025
Thank you for choosing us and sharing your experience. We are delighted that you were satisfied with our cleanliness and friendly service. Your positive feedback will help us continuously maintain and improve our service quality and provide you with a comfortable stay. We look forward to your next visit with even better service and a more relaxing atmosphere. Thank you. Agisti - Front Desk Manager
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Zulham N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Overall, it's satisfying. I got a room with a nice view... the room is clean and comfortable... the only criticism is that the soundproofing from the next room is a minus... because it can still be heard quite loudly. For pool facilities, etc., it's understandable that they are not yet available because it's still new...
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Sulham N., Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you were satisfied with your overall stay, particularly with your room comfort, cleanliness and view. Positive comments like these are a driving force behind our continuous commitment to improving the quality of our services. We apologize for any inconvenience caused by the noise from the adjacent room. We sincerely appreciate your feedback and will follow up with the relevant team to assess and find solutions to ensure the utmost comfort for our guests in the future. For the facilities that are not yet fully operational, we appreciate your understanding. We are working on further improvements to our facilities, such as the swimming pool and other amenities, so that we can provide an even more perfect experience to all our guests in the future. Thank you again for your review and for your trust in staying with us. We look forward to welcoming you back with even more complete facilities and an even more enjoyable stay in the future. Best regards, Front Office Manager
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n***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The lobby staff were less than helpful. There were no staff on standby in the lower lobby near the parking lot to help with luggage. The path from the parking lot to the hotel lobby was quite confusing for first-time visitors. The breakfast menu was quite varied, but unfortunately, it wasn't very tasty.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and taking the time to share your experience. We apologize for any inconvenience experienced by our staff at the lobby and underground parking. Please note that our staff may have been assisting other guests at the time and were unavailable. However, we recognize the importance of having staff in this area and will take your feedback into consideration to improve coordination and provide a more responsive and equitable service. We understand that the route from the parking lot to the lobby can be confusing, especially for first-time guests as our hotel is located in the same building as several other tenants. However, we have forwarded this feedback to the relevant team to review the signage and ensure that guests can easily find the lobby on their next visit. We also appreciate your feedback on the variety and taste of our breakfast menu. We are pleased to hear that you enjoyed the variety, but we apologize that the taste did not meet your expectations. We have forwarded this feedback to our culinary team for their evaluation to improve the quality and taste of the food we serve. Thank you once again for your constructive review and for your trust in staying with us. We look forward to welcoming you back with even better service and a more satisfying stay in the future. Best regards, Agist - Front Desk Manager
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s***i
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
1. During check-in, we had to wait for the room to be cleaned. The hotel staff offered to leave our suitcases and bring them to our room once they were ready. When I returned, my suitcases weren't in the room yet. We had to wait a very long time for them to go up. 2. The elevator takes a very long time. I got room 27. I was so tired of having to wait that long. 3. Please fix the hotel. I went to Surabaya for business, so I took a Grab or taxi, but the location tag was misleading. It said the hotel lobby was wrong.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write a detailed review. We apologize for any inconvenience you experienced during your stay, including the lengthy check-in process, delays in getting your luggage to your room, and the long wait for the elevator. We understand that this can be stressful, especially after a long journey. We also apologize that the hotel location on online transportation apps was not entirely accurate and caused you any inconvenience. We sincerely appreciate your feedback and have passed it along to the relevant team to promptly correct the hotel's coordinates so that guests can find our location more easily and accurately. Your valuable feedback will serve as an evaluation for our entire team to improve the speed and accuracy of our services, including check-in, baggage handling, and public facilities such as elevators. We appreciate your continued understanding and positive feedback, and we look forward to welcoming you back for an even more comfortable and satisfying stay in the future. Best regards, Akisti – Front Office Manager
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D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff from check in to check out are all friendly.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Thank you for choosing us and spending a wonderful time with us. We are so pleased that you were satisfied with the friendliness and warmth of our staff from check-in to check-out. These positive comments are a great encouragement for us to continue striving to provide the best service to all our guests. We sincerely hope to welcome you back again in the future for a wonderful stay. Thank you! Agist - Front Desk Manager
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d***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Nice, thank you Grand Whiz. @grandwhiz's staycation was pleasant, clean, and my queen bed was Hollywood style. The room was very spacious. And it's in the same building as the client's office.
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Accommodation's Reply
20 Oct 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay at the Grand Whiz Hotel and for taking the time to write a review. We are very glad that you were satisfied with your stay and the cleanliness and comfort of our rooms. Positive comments like these motivate us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back again for an equally wonderful stay in the future. Best regards, Front Office Manager
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The view is really the best, no debate, just sorry the parking area is a bit confusing, next time it can be provided. Valey facilities
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Thank you for staying at our hotel and for taking the time to write a review. We are delighted that you enjoyed the view from your room. Positive reviews like these motivate us to continue providing pleasant experiences to all our guests. Regarding your comments regarding parking, we apologize if the information about valet parking was not communicated appropriately. We needed to let you know that valet parking is now available to our guests and we will work to make this information clearer and more accessible in the future. We sincerely appreciate your feedback and will use it to evaluate and improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth stay. Best regards, Agist - Front Desk Manager
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Tri H. G.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The rooms are quite clean because they are new...but the swimming pool facilities are still not usable. Everything else is quite okay.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Mr. Tri H.G., Thank you for choosing to stay with us and for taking the time to write a review. We are very glad that you were satisfied with the cleanliness of our room and the comfort of your stay. Positive reviews are very important to us as they drive us to continue to provide the best service. Regarding the swimming pool which is not yet open, we apologize for the inconvenience caused. The swimming pool and fitness center are currently under construction and are not yet open. We understand that it may not meet your expectations and thank you for understanding this limitation. Your feedback is an important part of our efforts to improve our hotel facilities for the comfort of our guests. We sincerely hope to welcome you back for your next stay with our complete facilities and an even more satisfying stay experience. Best regards, Front Office Manager
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Ramon H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I stayed in room 2510 for 3 days and everything was satisfactory. The downsides for improvement are: 1. The room phone was dead. I reported it to a technician. They tried to fix it twice, but the phone wouldn't turn on. 2. The location of the hotel lobby for ordering a Grab was difficult because it was inconvenient, resulting in a long wait, and it was difficult for us, as we were from out of town, to explain to the driver, who had to go around looking for the hotel lobby. 3. There was an unpleasant odor when exiting the elevator on the 25th floor. Suggestions for the hotel include installing air fresheners in the lobby, elevator, and hallways to enhance guest satisfaction.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Mr. Ramon H. Thank you for choosing our hotel. We are very glad that you were satisfied with the comfort of our room and the service we provided. This positive feedback is an encouragement for us to maintain the quality of our service. Although our technicians have contacted you twice, the phone in the room was still not working. We apologize for the inconvenience caused. We understand that this amenity is important for your comfort and smooth communication. However, we apologize that we could not provide the best service at that time. We have shared your comments with our technical team and will follow up closely to prevent the same issue from happening again in the future. Your feedback is important for us to continuously improve the quality of our hotel's facilities and services. We hope that you will return to use our services in the future and enjoy an even more perfect stay. Thank you, Agist - Front Desk Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The very best service to customers.
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Accommodation's Reply
10 Oct 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and taking the time to share your valuable experience. We are very pleased to hear that you are satisfied with the service we provide to our guests. Positive reviews like this motivate us to continue to maintain and improve the quality of our service so that every guest has a memorable stay. We look forward to welcoming you back in the future for an even more enjoyable stay. Warm Regards, Agisti – Front Office Manager
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nathalia t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
i rarely give perfect score, but Grand whizz praxis deserves 10/10. Not sure at first because praxis is an apartment too. thought it Will be just an fully furnished apartment operated as hotel by grand whizz. But reality hit me different. spacious lobby with young living diffuser, clean and fully aircondioned room's Alley, spacious room, clean, big bathroom, google TV and very comfortable matrasses. I cant believe i got all this for 504.000 IDR/night (including breakfast). Breakfast also very nice. a lot of variety, good in taste. Thank you Grand whizz, definitely Will come back🙏
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3 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Ms. Nathalia T, Thank you very much for staying with us and for sharing your wonderful review. We are truly delighted to know that you had such a pleasant stay and that you enjoyed the spacious and clean room, comfortable mattress, relaxing atmosphere, and the variety of breakfast options we offer. Your kind words and perfect score mean a lot to our entire team, as we strive to provide the best experience and comfort for all our guests. We are very pleased to hear that Grand Whiz Hotel Praxis Surabaya exceeded your expectations, and we truly look forward to welcoming you back again soon for another enjoyable and memorable stay. Warm Regards, Agisti – Front Office Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
comfortable because the hotel is still new, the service is good, the rooms are comfortable and clean, what needs to be upgraded is the variety of food, hopefully it will be more successful
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Accommodation's Reply
10 Oct 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and taking the time to share your valuable experience. We are very pleased to hear that you were comfortable with our service and the cleanliness and comfort of the rooms. We also noted your feedback regarding the food variety that needs to be improved. This will be taken into consideration as we strive to provide a better stay experience for all our guests. Your input is very important for us in maintaining and improving the quality of our services and hotel facilities. We look forward to welcoming you back in the future for a more enjoyable stay. Warm Regards, Agisti – Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Clean room & bathroom the best. Hotel staff very helpful and friendly. But internet are very poor.
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Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you very much for staying with us and for sharing your thoughtful review. We are pleased to hear that you enjoyed the cleanliness of the room and bathroom, and that our hotel staff made a positive impression with their helpful and friendly service. Your kind words mean a lot to us. We also appreciate your feedback regarding the internet connection. We sincerely apologize for the inconvenience and are currently working with our provider to improve the network quality for a better guest experience. We hope to welcome you back again soon for an even more comfortable and enjoyable stay. Warm Regards, Agisti – Front Office Manager
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