Great Diponegoro Hotel Surabaya

Hotels
Preferred Partner
8.6
/10
Very Good
4,495 reviews

What Guests Say About Their Stay

Bedroom (232)
Distance To City Center (221)
Staff Friendliness (213)
Ambiance (213)
U***m
10.0
/ 10
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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f***a
9.7
/ 10
I've stayed here twice in Surabaya because it provides comfort, even though it's a simple hotel, but it's very memorable for me and my family. I'll definitely stay here again, especially since room 717 was very comfortable. Thank you for providing clean and comfortable facilities.
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G***t
9.4
/ 10
I've been very happy and have stayed there many times because the price is lower than other hotels. It's close to Pasar Turi Station, Bu Rudy Depot, and Indomaret, which has no parking fees. Drinking water is refilled using a Coway machine, which is not available at other hotels. The bathroom is clean and the towels still smell good and don't look worn. Getting in and out of the hotel is easy, finding parking without any hassle. Check-in and check-out are very fast, you could say lightning fast. Hopefully, if I need to return to the area, I'll stay at this hotel again. Keep up the low prices and 5-star service.
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zaza s.
8.5
/ 10
For the service is very good, if you want to request it is delivered very quickly. Thank you Mr. Alvie who has been very friendly to me. My experience is very satisfying.
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Ely C.
10.0
/ 10
I stayed 1 night for a vacation... the room and space were all clean... and at night I went to the cafe, the drinks were really delicious... the breakfast was also delicious... next time I go to Surabaya, I will definitely stay at this hotel... thank you for giving the best for hotel guests
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In the Area
See Map
Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Location Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. The hotel is located only 2.68 km away from Wonokromo Station. Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km. About Great Diponegoro Hotel Surabaya Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements. This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya. From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need. Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday. If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home. Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests. With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.
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What's around Great Diponegoro Hotel Surabaya

Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Great Diponegoro Hotel Surabaya
Exterior 2 Great Diponegoro Hotel Surabaya

Discover More About Great Diponegoro Hotel Surabaya

Location


Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.

The hotel is located only 2.68 km away from Wonokromo Station.

Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km.

About Great Diponegoro Hotel Surabaya

Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya.

From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.

All facilities in Great Diponegoro Hotel Surabaya

Bar, Cafe and Lounge Great Diponegoro Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Great Diponegoro Hotel Surabaya
Functional Hall
Common Space Great Diponegoro Hotel Surabaya
Common Space
Lobby Great Diponegoro Hotel Surabaya
Lobby
Accommodation Services Great Diponegoro Hotel Surabaya
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Early bird breakfast
  • Fullboard with drinks
  • Hot breakfast
  • Show cooking restaurant

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Massage

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Great Diponegoro Hotel Surabaya

Important Note
Document Policy
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit Policy
Deposit IDR 50,000 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 70,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

We inform you that during the Pandemic period, Great Diponegoro Hotel Surabaya will implement an In Room Breakfast system (breakfast will be delivered directly to each room).

For customers who stays more than 3 days is strictly required to provide rapid tesf certificate upon check in.

Hotel not accept guest who stays for self isolation purpose.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Great Diponegoro Hotel Surabaya
90
Number of floors in Great Diponegoro Hotel Surabaya
12
Another facilities in Great Diponegoro Hotel Surabaya
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Great Diponegoro Hotel Surabaya

What are available facilities at Great Diponegoro Hotel Surabaya?
There are top facilites at Great Diponegoro Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Great Diponegoro Hotel Surabaya?
The standard check-in time at Great Diponegoro Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Great Diponegoro Hotel Surabaya provide breakfast?
Yes, Great Diponegoro Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Great Diponegoro Hotel Surabaya?
Great Diponegoro Hotel Surabaya is a 3.0-star hotel.
How many floors does Great Diponegoro Hotel Surabaya have?
Great Diponegoro Hotel Surabaya has 12 floors.
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More Reviews from Other Guests in Great Diponegoro Hotel Surabaya

8.7
Very Good
From 4,494 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (174)
Ambiance (161)
Distance to City Center (160)
Staff Friendliness (159)
Bathroom (154)
Accessibility (137)
Room Space (136)
Hotel Area (124)
Surroundings (115)
Family Friendly (100)
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Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Y***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Very comfortable and worth trying again when the holidays arrive
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i***h
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Staycation
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9.1
/10
Reviewed 6 day(s) ago
I didn't expect a hotel with great facilities at this price. I booked without breakfast but when I was contacted, I got breakfast. The staff were all friendly, I liked it.
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Accommodation's Reply
16 Dec 2025
Dear Ms./Mrs. I*h, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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D***a
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
comfortable, clean and friendly place, all the staff
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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R***n
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 1 week(s) ago
I was supposed to check out at 12 noon, but I checked out earlier at 8 pm, because the 7th floor was noisy, there were worship activities that disturbed my comfort, and the building felt unstable, there was a slight sway.
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Accommodation's Reply
12 Dec 2025
Dear Mr. R*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We apologize for any unpleasant moments and for not meeting your expectations at our hotel. Thank you and have a pleasant day. Sincerely, The Management
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R***l
icon-Staycation
Staycation
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9.7
/10
Reviewed 2 week(s) ago
The room is comfortable, but it's a shame the breakfast menu is limited.
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Accommodation's Reply
06 Dec 2025
Dear R*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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Sofiyah S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is the most comfortable hotel in Great Diponegoro, the staff are friendly
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Accommodation's Reply
08 Dec 2025
Dear Sophia S., First of all, thank you for choosing Great Diponegoro Hotel Surabaya during your stay in Surabaya and for taking the time to leave a review. Thank you for sharing your valuable experience on our hotel review page. We look forward to seeing you again. We sincerely appreciate your support and hope you have a wonderful day. Thank you, Management.
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A***s
icon-Business
Business
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9.4
/10
Reviewed 2 week(s) ago
The hotel situation and comfort are okay, cleanliness is also okay.
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Accommodation's Reply
06 Dec 2025
Dear A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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debby n. k. w.
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Transit
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8.7
/10
Reviewed 3 week(s) ago
For resting, the rooms are very comfortable and there are windows in each room.
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Accommodation's Reply
06 Dec 2025
Dear Debbie N.K.W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Anastasia s. d. y.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I didn't expect the room to be so spacious for the price and comfortable for a night's stay. It was clean, the staff was friendly, and the restaurant food was delicious. I'd definitely come back here again.
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Accommodation's Reply
01 Dec 2025
Dear Anastasia s. D. Y., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are so glad you shared your experience on our hotel review page. We look forward to welcoming you back again. Thank you and have a great day. Best regards, Management
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L***e
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5.8
/10
Reviewed 4 week(s) ago
My score (3/10) The room was quite clean. However, the towels seemed to need replacing, as they were unsuitable for use, especially for hotel guests. The sheets were yellowing; either they hadn't been changed or they were old. Breakfast wasn't varied, and it tasted awful. I only liked eggs and toast. Asking for help from the front desk staff didn't help; they just tossed it to another department. At 6:00 AM, I received a call from the front desk to my room, asking if I'd used the hair dryer I'd borrowed. It was annoying and rude. The hair dryer was obviously used during my stay, so why would they ask me that?
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Accommodation's Reply
25 Nov 2025
Dear Mr. L*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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W***a
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Staycation
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9.4
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are spacious, and the access is easy.
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Accommodation's Reply
25 Nov 2025
Dear Mr. W*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are glad you shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Dwitya S. W.
icon-Business
Business
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8.4
/10
Reviewed 5 week(s) ago
Parking was a bit uncomfortable. There was a security guard who helped me park, but he didn't know the right and left sides, which made it confusing to follow the instructions.
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Accommodation's Reply
25 Nov 2025
Dear Mr. Dwitya S. W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We sincerely hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Angga R.
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9.6
/10
Reviewed 5 week(s) ago
Very satisfying... Clean hotel and fast service.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Angka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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A***u
icon-Business
Business
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9.7
/10
Reviewed 5 week(s) ago
Overall, it's good, but the elevator button to the 12th floor restaurant is locked before 6 a.m. It seems like they don't want to disturb us when we go to the restaurant. It should just be opened like before.
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Accommodation's Reply
15 Nov 2025
Dear A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are glad you shared your experience on our hotel review page. We apologize for the inconvenience caused and for not being able to meet your expectations. If you could please clarify regarding the elevator access to the 12th floor (Level Up Sky Lounge), our operating hours will be automatically adjusted for our internal safety reasons. We have forwarded your review to the relevant department for internal evaluation so that we can provide you with better services in the future. We look forward to welcoming you back again. Thank you and have a great day. Best regards, The Management
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Diana K. S.
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Staycation
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9.4
/10
Reviewed 5 week(s) ago
As for the experience of staying at the hotel, after all everything was good and nice.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Diana K.S., Thank you for choosing to stay at Grand D'Bonegoro Surabaya during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your valuable experience on our hotel review page. We look forward to welcoming you back again soon. Thank you for using our services and have a great day! Thank you! Hotel Management
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F***l
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The sheets were very dull, no longer white, and had lots of stains. The towels, especially, were completely gray, lacking any soft fluff, making them unsuitable for use.
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Accommodation's Reply
15 Nov 2025
Dear F*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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U***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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Accommodation's Reply
15 Nov 2025
Dear Madam/Madam, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Staff hotel kind and humble. The rooms are tidy and comfortable. Overall nice!
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Accommodation's Reply
06 Nov 2025
Dear Mr. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Caesaria N. L. K.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is strategic, yesterday I got a corner room with a view directly to the city center, it was really good
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Accommodation's Reply
03 Nov 2025
Dear Ms. Caesaria N.L.K. First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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s***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The best is that the food has more variety and the taste is still quite poor.
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Accommodation's Reply
03 Nov 2025
Dear Mr. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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Number of reviews per page
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Bedroom 4 Great Diponegoro Hotel Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 4,494 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (174)
Ambiance (161)
Distance to City Center (160)
Staff Friendliness (159)
Bathroom (154)
Accessibility (137)
Room Space (136)
Hotel Area (124)
Surroundings (115)
Family Friendly (100)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Y***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Very comfortable and worth trying again when the holidays arrive
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i***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
I didn't expect a hotel with great facilities at this price. I booked without breakfast but when I was contacted, I got breakfast. The staff were all friendly, I liked it.
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Accommodation's Reply
16 Dec 2025
Dear Ms./Mrs. I*h, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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D***a
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
comfortable, clean and friendly place, all the staff
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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R***n
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 1 week(s) ago
I was supposed to check out at 12 noon, but I checked out earlier at 8 pm, because the 7th floor was noisy, there were worship activities that disturbed my comfort, and the building felt unstable, there was a slight sway.
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Accommodation's Reply
12 Dec 2025
Dear Mr. R*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We apologize for any unpleasant moments and for not meeting your expectations at our hotel. Thank you and have a pleasant day. Sincerely, The Management
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The room is comfortable, but it's a shame the breakfast menu is limited.
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Accommodation's Reply
06 Dec 2025
Dear R*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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Sofiyah S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is the most comfortable hotel in Great Diponegoro, the staff are friendly
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Accommodation's Reply
08 Dec 2025
Dear Sophia S., First of all, thank you for choosing Great Diponegoro Hotel Surabaya during your stay in Surabaya and for taking the time to leave a review. Thank you for sharing your valuable experience on our hotel review page. We look forward to seeing you again. We sincerely appreciate your support and hope you have a wonderful day. Thank you, Management.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel situation and comfort are okay, cleanliness is also okay.
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Accommodation's Reply
06 Dec 2025
Dear A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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debby n. k. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
For resting, the rooms are very comfortable and there are windows in each room.
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Accommodation's Reply
06 Dec 2025
Dear Debbie N.K.W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Anastasia s. d. y.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I didn't expect the room to be so spacious for the price and comfortable for a night's stay. It was clean, the staff was friendly, and the restaurant food was delicious. I'd definitely come back here again.
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Accommodation's Reply
01 Dec 2025
Dear Anastasia s. D. Y., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are so glad you shared your experience on our hotel review page. We look forward to welcoming you back again. Thank you and have a great day. Best regards, Management
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L***e
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 week(s) ago
My score (3/10) The room was quite clean. However, the towels seemed to need replacing, as they were unsuitable for use, especially for hotel guests. The sheets were yellowing; either they hadn't been changed or they were old. Breakfast wasn't varied, and it tasted awful. I only liked eggs and toast. Asking for help from the front desk staff didn't help; they just tossed it to another department. At 6:00 AM, I received a call from the front desk to my room, asking if I'd used the hair dryer I'd borrowed. It was annoying and rude. The hair dryer was obviously used during my stay, so why would they ask me that?
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Accommodation's Reply
25 Nov 2025
Dear Mr. L*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are spacious, and the access is easy.
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Accommodation's Reply
25 Nov 2025
Dear Mr. W*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are glad you shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Dwitya S. W.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Parking was a bit uncomfortable. There was a security guard who helped me park, but he didn't know the right and left sides, which made it confusing to follow the instructions.
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Accommodation's Reply
25 Nov 2025
Dear Mr. Dwitya S. W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We sincerely hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Angga R.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
Very satisfying... Clean hotel and fast service.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Angka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Overall, it's good, but the elevator button to the 12th floor restaurant is locked before 6 a.m. It seems like they don't want to disturb us when we go to the restaurant. It should just be opened like before.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are glad you shared your experience on our hotel review page. We apologize for the inconvenience caused and for not being able to meet your expectations. If you could please clarify regarding the elevator access to the 12th floor (Level Up Sky Lounge), our operating hours will be automatically adjusted for our internal safety reasons. We have forwarded your review to the relevant department for internal evaluation so that we can provide you with better services in the future. We look forward to welcoming you back again. Thank you and have a great day. Best regards, The Management
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Diana K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
As for the experience of staying at the hotel, after all everything was good and nice.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Diana K.S., Thank you for choosing to stay at Grand D'Bonegoro Surabaya during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your valuable experience on our hotel review page. We look forward to welcoming you back again soon. Thank you for using our services and have a great day! Thank you! Hotel Management
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F***l
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The sheets were very dull, no longer white, and had lots of stains. The towels, especially, were completely gray, lacking any soft fluff, making them unsuitable for use.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear F*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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U***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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Accommodation's Reply
15 Nov 2025
Dear Madam/Madam, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Staff hotel kind and humble. The rooms are tidy and comfortable. Overall nice!
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Accommodation's Reply
06 Nov 2025
Dear Mr. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Caesaria N. L. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is strategic, yesterday I got a corner room with a view directly to the city center, it was really good
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Accommodation's Reply
03 Nov 2025
Dear Ms. Caesaria N.L.K. First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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s***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The best is that the food has more variety and the taste is still quite poor.
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Accommodation's Reply
03 Nov 2025
Dear Mr. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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