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Hotel Aria Centra Surabaya
Hotels
Preferred Partner Plus
8.7
/10
Very Good
7,429 reviews
What Guests Say About Their Stay
Distance To City Center (87)
Room Space (82)
Staff Friendliness (76)
Bedroom (72)
N***y
9.4
/ 10
I had a wonderful stay at Aria Hotel. The room was clean, spacious, and very comfortable. The staff were friendly and always helpful. Location is perfect—close to everything I needed. Highly recommended!
i***i
10.0
/ 10
Staff-nya ramah, lokasi strategis banget. Sebelah kanan hotel ada Hokky dan Komugi, naik kendaraan 3-5 menit nyampe di Tunjungan Plaza. Kamar bersih. Selama ini bagian bawah kolong ranjang selalu kotor, tapi ini bersih. Yang penting dengan semua review saya di atas, harganya masuk akal banget. That's why I like to stay at Aria Centra Surabaya.
Ervina P. D.
10.0
/ 10
It was an awesome experience to spend my new year holiday in this 18th floor hotel room for 4d3n. That was so high, I can see Suramadu and queue of cars at entrance of Tunjungan Plaza from my large window. I have no complain for my room and the bathroom. The 100k laundry for 12 peices was cheap and helpful. Just fyi, the phone in the room is unable to make an outgoing call but you can use the phone in the lobby by asking the front desk. The breakfast was various, they serve a traditional and western menu, I love their traditional snack corner so I can try the local food in my short trip right on my breakfast. Thank you Aria Centra and staff for a fabulous hospitality !
Veronika D. P.
10.0
/ 10
This is the best place with the best food, I’ve ever try and stay ❤️ I’d like to stay to this hotel again because it’s so worth it even cheaper than average hotel with this service.. love
G***A
10.0
/ 10
The hotel staff was very friendly. The air conditioning in my first room wasn't cooling. I complained and was immediately given a replacement room. Excellent service.
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In the Area
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Jl. Taman AIS Nasution No.37, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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Laundry service
Restaurant
Luggage storage
Elevator
Family room
AC
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Hotel Aria Centra Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Hotel Aria Centra Surabaya Address: Map & Location
Jl. Taman AIS Nasution No.37, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About Hotel Aria Centra Surabaya
note: hotel was previously named Aria Centra Hotel Surabaya
Location
Hotel Aria Centra Surabaya is a hotel in a good neighborhood, which is located at Genteng.
About Hotel Aria Centra Surabaya
Whether you are planning an event or other special occasions, Hotel Aria Centra Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, Hotel Aria Centra Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Aria Centra Surabaya, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Aria Centra Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Aria Centra Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hotel Aria Centra Surabaya.
All facilities in Hotel Aria Centra Surabaya
Bar, Cafe and Lounge
Lobby
Exterior
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Dining area
- Vegetarian meal
General
- AC
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Smoking area
- Terrace
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
Transportation
- Car rental
- Valet parking
Things to Do
- Massage
- Spa
Connectivity
- LAN Internet
- Free WiFi
Accessibilty
- Accessible parking
Kids and Pets
- Highchairs
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hotel Aria Centra Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Deposit
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Aria Centra Surabaya | 173 |
Number of floors in Hotel Aria Centra Surabaya | 9 |
Another facilities in Hotel Aria Centra Surabaya | Parking, Coffee shop, Elevator, 24-hour room service, Restaurant |
Frequently asked question in Hotel Aria Centra Surabaya
What Time is Check In & Check Out at Hotel Aria Centra Surabaya?
Check-in time at Hotel Aria Centra Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Aria Centra Surabaya provide breakfast?
Yes, Hotel Aria Centra Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Aria Centra Surabaya?
Hotel Aria Centra Surabaya is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Aria Centra Surabaya have?
Hotel Aria Centra Surabaya has 9 floors.
How many rooms are available at Hotel Aria Centra Surabaya?
Hotel Aria Centra Surabaya has 173 rooms in total.
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More Reviews from Other Guests in Hotel Aria Centra Surabaya
Overall Ratings & Reviews Hotel Aria Centra Surabaya
Traveloka (7,381)
Other sources (48)
8.7
Very Good
From 7,381 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.5
Location
8.9
Service and Facilites
8.8
People often mention about Hotel Aria Centra Surabaya
All
Distance to City Center (59)
Room Space (58)
Bedroom (54)
Staff Friendliness (51)
Bathroom (46)
Accessibility (45)
Hotel Area (45)
Ambiance (43)
Taste (43)
Variety (43)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Aria Centra Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Business
9.7
/10
Reviewed 4 day(s) ago
The pillowcases and white linen are really worn out, it's time to replace them with new ones.
See original
Find this review helpful?
C***p
Business
8.5
/10
Reviewed 1 week(s) ago
The staff is friendly, the breakfast has lots of choices and is delicious.
See original
1 people find it helpful
Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
The staff was really friendly and responsive, and the room was cool and clean. It was a real pleasure staying here.
See original
Find this review helpful?
N***r
Leisure
8.7
/10
Reviewed 2 week(s) ago
The hospitality is lacking, the security guards are unresponsive, and even at breakfast time, even when the tables are full, the staff simply stays silent and doesn't clear away dirty plates. There are friendly staff members, but they're picky about certain customers and aren't helpful at all.
See original
Find this review helpful?
s***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
Maintain the friendliness and service.. Mantul
See original
Find this review helpful?
DA
Della A.
Staycation
6.9
/10
Reviewed 3 week(s) ago
A hotel of this class should pay attention to the cleanliness of the room.. I found 2 cockroaches in the bathroom and the most uncomfortable thing is the AC is really hot so it's like sleeping with a fan. I want to change rooms but I'm too lazy to take care of it because my whole family is very tired. Please check the cleanliness of the room and also the function of the AC, it's really hot.
Read More
See original
Find this review helpful?
Verified Traveler
Staycation
10.0
/10
Reviewed 4 week(s) ago
Very nice hotel!!!!!!!!!!!!!!!!!!
1 people find it helpful
K***l
Transit
8.3
/10
Reviewed 5 week(s) ago
The bed linens were not neatly laid out, and the bed linens were dirty.
Breakfast lacked variety and the taste was less than satisfactory.
Parking area was not spacious enough.
See original
Find this review helpful?
MD
Meirina D. M.
9.4
/10
Reviewed 5 week(s) ago
A fun and comfortable place for a staycation with the family.
The food is delicious and there's a wide selection.
The staff is friendly and the rooms are clean.
See original
Find this review helpful?
W***g
Business
9.7
/10
Reviewed 6 week(s) ago
The bellboy staff was okay, the male front desk staff was okay, the restaurant staff (Ms. Hani) was okay, and the restaurant trainee who delivered the food was okay (good service).
However, there was only one missing female front desk staff member who needs to improve their handling of guests over the phone (she seems to be still a trainee).
But it's okay, overall good. Good job.
Read More
See original
1 people find it helpful
AZAS S.
10.0
/10
Reviewed 6 week(s) ago
The hotel's position is very strategic because it is in the center of Surabaya city.
See original
Find this review helpful?
A***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean, the breakfast is very varied and delicious 👍🏻
The hotel location is also strategic
The hotel staff is friendly
See original
+3
Find this review helpful?
N***a
Staycation
9.7
/10
Reviewed 10 week(s) ago
great location, the food is very variety, early check in and late check out, the room is clean👍👍
Find this review helpful?
y***e
Staycation
10.0
/10
Reviewed 11 week(s) ago
Thank God, I've stayed at this hotel many times in Surabaya. It's strategically located, a great place to walk to the park, and the rooms and bathrooms are clean. The AC is very cold, there's a refrigerator and minibar. The bathroom is also clean, with clean towels and hot water for showering. Overall, everything is good.
The staff are friendly and always smiling. The breakfast menu is very varied. The taste is so good that I want to try other dishes. I highly recommend staying at this hotel.
Read More
See original
Find this review helpful?
R***y
8.8
/10
Reviewed 12 week(s) ago
The room AC is not cold enough, the WiFi is not working properly.
See original
Find this review helpful?
E***A
Business
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and the rooms are clean.
See original
Find this review helpful?
E***y
Staycation
9.4
/10
Reviewed 12 week(s) ago
The room is very comfortable, the staff is friendly, the quality of the breakfast needs to be improved.
See original
1 people find it helpful
Resy S. N. B.
Leisure
8.8
/10
Reviewed 12 week(s) ago
Thank you, would be come back sometimes 🥰
Find this review helpful?
L***y
8.4
/10
Reviewed 13 week(s) ago
The BF wasn't very good, the taste needs to be improved.
The first day the floor was sticky, but the second day it was okay.
See original
Find this review helpful?
L***y
8.4
/10
Reviewed 13 week(s) ago
The price is quite affordable. However, the room's AC needs repair. I've called a technician twice, but it's still not cooling. I was offered a room change, but I just couldn't be bothered to clean up.
See original
Find this review helpful?
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Aria Centra Surabaya
Traveloka (7,381)
Other sources (48)
8.7
Very Good
From 7,381 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.5
Location
8.9
Service and Facilites
8.8
People often mention about Hotel Aria Centra Surabaya
All
Distance to City Center (59)
Room Space (58)
Bedroom (54)
Staff Friendliness (51)
Bathroom (46)
Accessibility (45)
Hotel Area (45)
Ambiance (43)
Taste (43)
Variety (43)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Aria Centra Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Business
9.7
/10
Reviewed 4 day(s) ago
The pillowcases and white linen are really worn out, it's time to replace them with new ones.
See original
Find this review helpful?
C***p
Business
8.5
/10
Reviewed 1 week(s) ago
The staff is friendly, the breakfast has lots of choices and is delicious.
See original
1 people find it helpful
Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
The staff was really friendly and responsive, and the room was cool and clean. It was a real pleasure staying here.
See original
Find this review helpful?
N***r
Leisure
8.7
/10
Reviewed 2 week(s) ago
The hospitality is lacking, the security guards are unresponsive, and even at breakfast time, even when the tables are full, the staff simply stays silent and doesn't clear away dirty plates. There are friendly staff members, but they're picky about certain customers and aren't helpful at all.
See original
Find this review helpful?
s***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
Maintain the friendliness and service.. Mantul
See original
Find this review helpful?
DA
Della A.
Staycation
6.9
/10
Reviewed 3 week(s) ago
A hotel of this class should pay attention to the cleanliness of the room.. I found 2 cockroaches in the bathroom and the most uncomfortable thing is the AC is really hot so it's like sleeping with a fan. I want to change rooms but I'm too lazy to take care of it because my whole family is very tired. Please check the cleanliness of the room and also the function of the AC, it's really hot.
Read More
See original
Find this review helpful?
Verified Traveler
Staycation
10.0
/10
Reviewed 4 week(s) ago
Very nice hotel!!!!!!!!!!!!!!!!!!
1 people find it helpful
K***l
Transit
8.3
/10
Reviewed 5 week(s) ago
The bed linens were not neatly laid out, and the bed linens were dirty.
Breakfast lacked variety and the taste was less than satisfactory.
Parking area was not spacious enough.
See original
Find this review helpful?
MD
Meirina D. M.
9.4
/10
Reviewed 5 week(s) ago
A fun and comfortable place for a staycation with the family.
The food is delicious and there's a wide selection.
The staff is friendly and the rooms are clean.
See original
Find this review helpful?
W***g
Business
9.7
/10
Reviewed 6 week(s) ago
The bellboy staff was okay, the male front desk staff was okay, the restaurant staff (Ms. Hani) was okay, and the restaurant trainee who delivered the food was okay (good service).
However, there was only one missing female front desk staff member who needs to improve their handling of guests over the phone (she seems to be still a trainee).
But it's okay, overall good. Good job.
Read More
See original
1 people find it helpful
AZAS S.
10.0
/10
Reviewed 6 week(s) ago
The hotel's position is very strategic because it is in the center of Surabaya city.
See original
Find this review helpful?
A***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean, the breakfast is very varied and delicious 👍🏻
The hotel location is also strategic
The hotel staff is friendly
See original
+3
Find this review helpful?
N***a
Staycation
9.7
/10
Reviewed 10 week(s) ago
great location, the food is very variety, early check in and late check out, the room is clean👍👍
Find this review helpful?
y***e
Staycation
10.0
/10
Reviewed 11 week(s) ago
Thank God, I've stayed at this hotel many times in Surabaya. It's strategically located, a great place to walk to the park, and the rooms and bathrooms are clean. The AC is very cold, there's a refrigerator and minibar. The bathroom is also clean, with clean towels and hot water for showering. Overall, everything is good.
The staff are friendly and always smiling. The breakfast menu is very varied. The taste is so good that I want to try other dishes. I highly recommend staying at this hotel.
Read More
See original
Find this review helpful?
R***y
8.8
/10
Reviewed 12 week(s) ago
The room AC is not cold enough, the WiFi is not working properly.
See original
Find this review helpful?
E***A
Business
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and the rooms are clean.
See original
Find this review helpful?
E***y
Staycation
9.4
/10
Reviewed 12 week(s) ago
The room is very comfortable, the staff is friendly, the quality of the breakfast needs to be improved.
See original
1 people find it helpful
Resy S. N. B.
Leisure
8.8
/10
Reviewed 12 week(s) ago
Thank you, would be come back sometimes 🥰
Find this review helpful?
L***y
8.4
/10
Reviewed 13 week(s) ago
The BF wasn't very good, the taste needs to be improved.
The first day the floor was sticky, but the second day it was okay.
See original
Find this review helpful?
L***y
8.4
/10
Reviewed 13 week(s) ago
The price is quite affordable. However, the room's AC needs repair. I've called a technician twice, but it's still not cooling. I was offered a room change, but I just couldn't be bothered to clean up.
See original
Find this review helpful?
Number of reviews per page
20
40