Hotel Neo+ Airport - Jakarta

Hotels
8.8
/10
Very Good
307 reviews

What Guests Say About Their Stay

N***a
10.0
/ 10
The rooms are spacious and clean, the service is friendly, it's close to the airport, and there's an airport shuttle. The best.
See original
Toni A.
10.0
/ 10
This was my first stay here, and the hotel was really nice, comfortable, and clean. I happened to be staying here while on a layover, and there was a scheduled pick-up and drop-off time to the airport. The price was quite affordable, with all the amenities including breakfast. The breakfast was delicious.
See original
W***h
10.0
/ 10
The hotel staff is friendly, there is a shuttle to the airport, I regularly stay here, basically everything is really good.. Clean, the service is really good, the request for check-in and checkout times is also top.
See original
Novia A.
10.0
/ 10
Neo+ Airport is the perfect hotel for those in transit in Jakarta. There's a free airport shuttle, which is very convenient for those heading to the airport, eliminating the need to find a taxi. The rooms are clean and the staff is friendly. There's also a coffee shop where you can relax and enjoy a cup of coffee. Everything was perfect.
See original
Dany A. Z.
8.5
/ 10
The hotel staff is very friendly, I just flew back from Japan and brought a lot of luggage, after getting off the taxi the staff immediately greeted me in front of the lobby, a very good first impression because it can erase the feeling of tiredness after a long trip, because I once stayed at another hotel when I just got off the taxi and brought a lot of luggage but was ignored by the hotel staff, the trauma is still there, but at Neo Plus Airport Hotel the service is very friendly, thank you for the experience of staying here, the staff work according to SOP and professional 🫡, initially stayed one night but ended up adding another night here, will stay here again and become my recommendation to my friends. ありがとうございました🙇🏼
See original
In the Area
See Map
Cengkareng Business City Tower PQR Lot 5, Jl. Atang Sanjaya No.21 RT.2 RW.2, Kota Tangerang, Banten 15125 , Cengkareng, Benda, Jakarta, Indonesia, 15125

Main Facilities

See more
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Hotel Neo+ Airport - Jakarta is located in area / city Benda. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Hotel Neo+ Airport - Jakarta

Cengkareng Business City Tower PQR Lot 5, Jl. Atang Sanjaya No.21 RT.2 RW.2, Kota Tangerang, Banten 15125 , Cengkareng, Benda, Jakarta, Indonesia, 15125
Discover More Places
Lobby Hotel Neo+ Airport - Jakarta
Lobby 2 Hotel Neo+ Airport - Jakarta

Discover More About Hotel Neo+ Airport - Jakarta

Location


Hotel Neo+ Airport - Jakarta is located in area / city Benda.

About Hotel Neo+ Airport - Jakarta

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo+ Airport - Jakarta.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Neo+ Airport - Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Neo+ Airport - Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Neo+ Airport - Jakarta is the right place to stay.

All facilities in Hotel Neo+ Airport - Jakarta

Fitness Center Hotel Neo+ Airport - Jakarta
Fitness Center
Functional Hall Hotel Neo+ Airport - Jakarta
Functional Hall
Lobby Hotel Neo+ Airport - Jakarta
Lobby
Exterior Hotel Neo+ Airport - Jakarta
Exterior
Others Hotel Neo+ Airport - Jakarta
Others

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Hairdryer
  • In-room safe
  • Shower
  • TV

Things to Do

  • Fitness center
  • Massage
  • Spa

General

  • Ballroom
  • Banquet
  • Smoking area

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Hotel Neo+ Airport - Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Neo+ Airport - Jakarta
149
Number of floors in Hotel Neo+ Airport - Jakarta
3
Another facilities in Hotel Neo+ Airport - Jakarta
24-hour room service, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Hotel Neo+ Airport - Jakarta

What are available facilities at Hotel Neo+ Airport - Jakarta?
There are top facilites at Hotel Neo+ Airport - Jakarta such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo+ Airport - Jakarta?
The standard check-in time at Hotel Neo+ Airport - Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo+ Airport - Jakarta provide breakfast?
Yes, Hotel Neo+ Airport - Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Neo+ Airport - Jakarta?
Hotel Neo+ Airport - Jakarta is a 3.0-star hotel.
How many floors does Hotel Neo+ Airport - Jakarta have?
Hotel Neo+ Airport - Jakarta has 3 floors.
See All

More Reviews from Other Guests in Hotel Neo+ Airport - Jakarta

8.9
Very Good
From 306 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.6

Meal

8.6

Location

9.0

Service and Facilites

8.8

People often mention about Hotel Neo+ Airport - Jakarta
All
Staff Friendliness (49)
Bedroom (44)
Accessibility (39)
Ambiance (35)
Bathroom (34)
Hotel Area (31)
Wifi (30)
Check-in/out Time (24)
Room Space (24)
Taste (22)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Neo+ Airport - Jakarta

Number of reviews per page
20
40
Customer reviews
K***e
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Transit hotel from overseas trip, clean and the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Muhammad I. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It is strategically located and easy access to the airport.
Translated by Google Icon
See original
Find this review helpful?
v***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The room is not soundproof enough, you can still hear the sound from the next room, and then you meet a small cockroach when you first enter the room 🥲 but otherwise it's really okay 👍🏻👍🏻👍🏻
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is great, strategic, and the staff are friendly. It turns out to be one of Archipelago's hotel chains.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
I've stayed at the Neo Hotel twice, and the menu hasn't changed, with limited variety. The soup and vegetable rice cake sauce are very salty. I've had the soup be very oily. There are small cockroaches in the bathroom, and the bedroom is also full. Please fix this. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Cucu w. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and comfortable room. Really worth it.
Translated by Google Icon
See original
Find this review helpful?
Y***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly prices and ordinary food, but delicious!
Translated by Google Icon
See original
Find this review helpful?
Muhamad R.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean room, good service
Translated by Google Icon
See original
Find this review helpful?
Nikki T.
icon-Transit
Transit
icon-origin-TRAVELOKA
7.1
/10
Reviewed 3 week(s) ago
Everything is ok, access is ok, but unfortunately room 691 in HTL Neo+ the AC is not cold enough in my opinion, I have tried to lower the AC via the AC control panel, but it is still not cold, because I am tired and jet lagged after a long trip from Beijing, so I sleep in hot conditions, what a shame
Translated by Google Icon
See original
Find this review helpful?
Rollinoor
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
free shutle ke bandara thank u..
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 4 week(s) ago
We made a reservation for 2 adults and a teenage. When we arrive to the hotel, hotel gave a room with 2 single beds. There are bugs (many bugs) at the bathroom.
Find this review helpful?
a***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
The lack of a window prevents me from giving a good rating. Overall, it was a success...
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Nurul F.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Alhamdulillah, the Umrah group transiting from Padang was comfortable and enjoyable, the hotel was the best.
Translated by Google Icon
See original
Find this review helpful?
K***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
good place near airport, but the room so small
1 people find it helpful
I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Clean hotel, there is Carl's JR Burger and Tanamera Cafe, friendly staff
Translated by Google Icon
See original
1 people find it helpful
I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Friendly staff, close to the airport, clean rooms. There's a Tanamera Cafe and Carl's Jr.
Translated by Google Icon
See original
Find this review helpful?
R***Y
icon-Transit
Transit
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
Improve the cleanliness of the room, because I stayed there last night and found a big black mosquito.
Translated by Google Icon
See original
1 people find it helpful
Wirathazia E. L.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
Overall, it was okay. Excellent service. When I asked to move rooms, they were very accommodating. Unfortunately, the room was hot. The AC seemed to be faulty. I asked a technician to fix it, but it still wasn't cooling. Luckily, I was only staying for a short time, so I accepted the change.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Ms. Wiratasia, Thank you for sharing your experience at Neo Plus Airport Hotel in Jakarta. We are very happy with the service of our team, especially their assistance in checking in to a new room, which left a good impression on you. However, we apologize for the inconvenience caused by the insufficient room temperature and air conditioning, even though our technicians have checked it. We appreciate your valuable feedback, and our technical team has been working to ensure that the air conditioning is working properly to prevent the same issue from happening again. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you, Hotel Manager Fitria Rustam
Translated by Google Icon
See original
Muchammad
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 5 week(s) ago
I got a windowless room, and the power went out at 9:45 for almost 60 minutes. I was supposed to take the 10:00 AM shuttle to the airport, but the elevator wasn't working, and the phone didn't work, and I couldn't call from outside either. I couldn't carry my 40 kg of luggage down the stairs alone. In the end, I took the 12:00 PM shuttle, which was incredibly tight. Last year, my stay at this hotel was fine, and I got a room with a window. This time, I checked in at 1 AM, so I was already exhausted. The generator was having problems, and it lasted almost an hour. It really doesn't make sense.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Mushamad, Thank you for sharing your valuable experience at our hotel. We apologize for any inconvenience you experienced during your stay at Neo Plus Hotel Jakarta Airport. Regarding the power outage, we have already installed a generator to supply power to the hotel. However, due to a sudden mechanical failure, the hotel’s electrical system was affected, resulting in temporary outages of some of our facilities such as elevators and telephones. We anticipate this will be inconvenient for you, especially for guests nearing their departure date. We sincerely apologize for the inconvenience and will take action to correct the situation to prevent this from happening again. Thank you for using our services. We hope that you will receive better service and a more pleasant stay. Regarding, Hotel Manager Fitria Rustam
Translated by Google Icon
See original
W***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
enough for just transit...not bad
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Neo+ Airport - Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 306 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.6

Meal

8.6

Location

9.0

Service and Facilites

8.8

People often mention about Hotel Neo+ Airport - Jakarta
All
Staff Friendliness (49)
Bedroom (44)
Accessibility (39)
Ambiance (35)
Bathroom (34)
Hotel Area (31)
Wifi (30)
Check-in/out Time (24)
Room Space (24)
Taste (22)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Neo+ Airport - Jakarta

Number of reviews per page
20
40
Customer reviews
K***e
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Transit hotel from overseas trip, clean and the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Muhammad I. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It is strategically located and easy access to the airport.
Translated by Google Icon
See original
Find this review helpful?
v***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The room is not soundproof enough, you can still hear the sound from the next room, and then you meet a small cockroach when you first enter the room 🥲 but otherwise it's really okay 👍🏻👍🏻👍🏻
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is great, strategic, and the staff are friendly. It turns out to be one of Archipelago's hotel chains.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
I've stayed at the Neo Hotel twice, and the menu hasn't changed, with limited variety. The soup and vegetable rice cake sauce are very salty. I've had the soup be very oily. There are small cockroaches in the bathroom, and the bedroom is also full. Please fix this. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Cucu w. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and comfortable room. Really worth it.
Translated by Google Icon
See original
Find this review helpful?
Y***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly prices and ordinary food, but delicious!
Translated by Google Icon
See original
Find this review helpful?
Muhamad R.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean room, good service
Translated by Google Icon
See original
Find this review helpful?
Nikki T.
icon-Transit
Transit
icon-origin-TRAVELOKA
7.1
/10
Reviewed 3 week(s) ago
Everything is ok, access is ok, but unfortunately room 691 in HTL Neo+ the AC is not cold enough in my opinion, I have tried to lower the AC via the AC control panel, but it is still not cold, because I am tired and jet lagged after a long trip from Beijing, so I sleep in hot conditions, what a shame
Translated by Google Icon
See original
Find this review helpful?
Rollinoor
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
free shutle ke bandara thank u..
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 4 week(s) ago
We made a reservation for 2 adults and a teenage. When we arrive to the hotel, hotel gave a room with 2 single beds. There are bugs (many bugs) at the bathroom.
Find this review helpful?
a***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
The lack of a window prevents me from giving a good rating. Overall, it was a success...
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Nurul F.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Alhamdulillah, the Umrah group transiting from Padang was comfortable and enjoyable, the hotel was the best.
Translated by Google Icon
See original
Find this review helpful?
K***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
good place near airport, but the room so small
1 people find it helpful
I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Clean hotel, there is Carl's JR Burger and Tanamera Cafe, friendly staff
Translated by Google Icon
See original
1 people find it helpful
I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Friendly staff, close to the airport, clean rooms. There's a Tanamera Cafe and Carl's Jr.
Translated by Google Icon
See original
Find this review helpful?
R***Y
icon-Transit
Transit
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
Improve the cleanliness of the room, because I stayed there last night and found a big black mosquito.
Translated by Google Icon
See original
1 people find it helpful
Wirathazia E. L.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
Overall, it was okay. Excellent service. When I asked to move rooms, they were very accommodating. Unfortunately, the room was hot. The AC seemed to be faulty. I asked a technician to fix it, but it still wasn't cooling. Luckily, I was only staying for a short time, so I accepted the change.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Ms. Wiratasia, Thank you for sharing your experience at Neo Plus Airport Hotel in Jakarta. We are very happy with the service of our team, especially their assistance in checking in to a new room, which left a good impression on you. However, we apologize for the inconvenience caused by the insufficient room temperature and air conditioning, even though our technicians have checked it. We appreciate your valuable feedback, and our technical team has been working to ensure that the air conditioning is working properly to prevent the same issue from happening again. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you, Hotel Manager Fitria Rustam
Translated by Google Icon
See original
Muchammad
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 5 week(s) ago
I got a windowless room, and the power went out at 9:45 for almost 60 minutes. I was supposed to take the 10:00 AM shuttle to the airport, but the elevator wasn't working, and the phone didn't work, and I couldn't call from outside either. I couldn't carry my 40 kg of luggage down the stairs alone. In the end, I took the 12:00 PM shuttle, which was incredibly tight. Last year, my stay at this hotel was fine, and I got a room with a window. This time, I checked in at 1 AM, so I was already exhausted. The generator was having problems, and it lasted almost an hour. It really doesn't make sense.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Mushamad, Thank you for sharing your valuable experience at our hotel. We apologize for any inconvenience you experienced during your stay at Neo Plus Hotel Jakarta Airport. Regarding the power outage, we have already installed a generator to supply power to the hotel. However, due to a sudden mechanical failure, the hotel’s electrical system was affected, resulting in temporary outages of some of our facilities such as elevators and telephones. We anticipate this will be inconvenient for you, especially for guests nearing their departure date. We sincerely apologize for the inconvenience and will take action to correct the situation to prevent this from happening again. Thank you for using our services. We hope that you will receive better service and a more pleasant stay. Regarding, Hotel Manager Fitria Rustam
Translated by Google Icon
See original
W***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
enough for just transit...not bad
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40