Most Loved Hotels near RM Oncom Raos for your stay

I booked two rooms on Idul Adha long weekend. However, the overall experience was slightly disappointing. That's not to say there's no positives, I should commend the hotel for these certain aspects: 1. The receptionist was quick to help when I was having a trouble with my room's card scanner. We needed to tap more than 10 times to get in, and he quickly replaced the card without hesitation; 2. The breakfast was amazing, many varieties, and the tasted great. 3. The hotel being a "kids-friendly" hotel is not just a label. Aside from the warm kids pool, there are mini-zoos, playground, and even a baby spa. They're committed to that. 4. The photobox on the ground floor is a nice touch. I've seen so many families went in and out getting their picture together. For the improvements, judging by my stay alone: 1. The breakfast staff could've been nicer. Out of many I asked for help, only one of them helped me multiple times. I once asked for a knife and an extra spoon, the other staff just told me "you can take it there [near the pantry]". Not that I ask to be respected, but isn't hospitality one thing that a hotel scored by? 2. My room reeked of musty smell. It smelled exactly like a damp cloth that's dried too fast. Along with that, the exhaust fan wasn't on the whole time we were there; and it was not just my room, but my mother's room too. 3. The meal staff from pool and traditional food at breakfast were not always stand-by. While the latter was understandable due to shortage of staff (I presumed), but the former was disappointing. My sister had to wait more than 20+ minutes until the staff in Ruftop Cafe appeared. She wanted some bakso, the staff told her they ran out of bakso, but then later there was bakso. It confused us and we had to wait long just for an information that could've been displayed by paper. 4. The elevator was weird. Up to this writing, I cannot understand why the elevator has to go up all the way to the 10th floor before it descends. I was in the 5th floor, the elevator was in Ground. It went up to the 10th floor before reaching 5th floor, most of the times, there was nobody in it. So why? I presumed it could be programmed to stop at the designated floor except there is someone pressing the button on other floor, no? While we enjoyed the stay, but some of these complaints made it less enjoyable than it should have.

No smoking room, sorry to say goodbye to this hotel.

Will come back someday. Have a good experience at Vio Cihampelas.

so much fun to stay here with family.. the room and the breakfast all good

The staff was very friendly but the room is a little bit old. They should repair the room.

I was waiting for the towel till midnight. Wi-Fi not good. Really wasn't enjoying the staying.

Comfort hotel, friendly staff, tasty food.