Raya Resort Hotel

Dear Mr. Aishah, You booked a twin room for two people. The pictures are available. You did not read the hotel details (this is not the hotel's fault, as it was clearly stated). You showed proof of identity and paid a deposit, but you categorically rejected the hotel's rules and stayed with more than two people – four people. We asked for an additional room or informed you of the extra charges, but you refused arrogantly and angrily. CCTV footage provides evidence. We apologize, but we cannot accommodate guests who request things beyond the clearly stated hotel rules. You should at least learn to read before booking. Please stop blaming the hotel.

Thank you for choosing our services and for writing a review. Your review motivates us to serve you even better. We hope to welcome you and your family back soon.

Dear Mr. Dwi Indrawati, please do not spread false information. The room was very clean. The bed linens, pillowcases, towels, and bathroom were spotless. What else can you do? It's better that we lose a bad guest like you. Your review is damaging to our reputation because it is inaccurate. What do you gain from slandering and spreading false information? We apologize, and we regret having welcomed you.

Dear Mr. Niki Edi, all the standard operating procedures (SOPs) are already in your hotel description. Perhaps your office instructed you not to read or study them. We haven't violated the hotel description's regulations, and you can still enter and check in through the portal. Everything went smoothly, and you were still served. So what else is the problem?

Dear Mrs. Elly Martyasrini. We apologize for the inconvenience, at that time it was late at night at 11:00 PM, you asked to call the hotel IT, we think it is inhumane, even though they are only workers to come to the hotel, we have provided a solution, you bought a data package, we exchanged the money 3x the amount, but you stubbornly refused, apparently there was an intention to bother and be arbitrary to the hotel workers. Sorry, we treat our workers humanely.

Thank you, Mr. Sariful, and congratulations on your graduation. May you always be successful.

Thank you, brother, it's a pleasure to serve you, because you understand the hotel's SOP. Hopefully your career will be successful, we are waiting for your return

Dear Mr. Danang Widanarto, We, the hotel, are confused about what you mean by arrogant, where? Because all activities are recorded on CCTV, there is CCTV evidence, right, sir. When we wanted to register, and asked to leave a deposit, it was clearly written in the hotel description, you strongly refused, we asked for identification with a photo, it was also clearly written in the hotel description, but you accused the hotel of pinjol (online loans). This is too much, sir, the insult and arrogance is actually you yourself, or do you really have online loans, sir? Don't accuse and sorry to involve us. We from the hotel do not have pinjol and do not want to be involved in pinjol, God forbid.

Thank you, Sir and your group for staying at our place. We hope you have a pleasant holiday.

Dear Sis Putri Fatmawati. In all aspects of life there must be rules, also in every hotel anywhere, including not to damage hotel property. Because your status is renting. And we do not charge fines, even though there are many NIDA, there are grease stains and blood stains. As far as the room price is expensive, this rental price is only IDR 200 thousand, Sis. If you feel it is expensive because of your finances, I'm sorry you can choose a place that feels right for your finances and don't click, why do you blame the hotel and make things up.

Thank you sir for your review, so that there are no misunderstandings, the SOP is indeed read again by the hotel staff.

For Ms. Erna Yuliana. Please make it a habit before clicking on the reservation, read the hotel description. It is clearly written. Each guest must leave a minimum deposit of IDR 200,000/room. Max occupancy 2 persons/room, and additional charges will be applied if the room capacity is exceeded. Even for 3 adults, we only charge IDR 30,000, but you object. Indeed, you stayed for 2 nights, from the first night until the next day. The condition of the AC was fine, but entering the 2nd night, suddenly the AC broke, we don't know. What did you do in the room, because you checked out very early in the morning. After being checked. Our in-door AC technician caught fire, you need to know, the repair cost is many times more than what you paid us. After all, we didn't charge, because the excess occupancy of 30 thousand was already a fuss. Actually, everything is already in the registration book and in the hotel description, make it a habit to read and study. Before commenting.

Thanks Sis Yoan and his entourage for the real review, you even had time to extend the days. Waiting for his return, stay healthy and God bless you.

Thank you from Januar Wisnu Wardana Sp J. For your support and review. Don't forget that if you visit Kediri, stay at the Raya Hotel, OK? Healthy greetings and greetings colleagues.

Dear Mr. Abrx, Regarding remotes, I'm sorry, this is the standard rule, guests cannot bring them, because almost all of the in doors end up being damaged, and many remotes are lost. Once we set up millions of funds that had to be spent, (guests only pay 200 thousand) Yes, the concept is to have a small garden behind the room, so there is no bathroom door. Facing into the room, apart from for ventilation and lighting. Sorry for the television, because the antenna was struck by lightning, right on Eid al-Fitr, so. We had difficulties with technicians, but by the 3rd Christmas Day, it was normal again. We apologize if we cannot fulfill your wishes, our regulations are like this, once again thank you. Thank you.

Ha. Ha. Mr X why is the name disguised? Afraid of being found out at home?