Sunlake Waterfront Resort & Convention Jakarta

Hotels
Preferred Partner Plus
8.5
/10
Very Good
11,420 reviews

What Guests Say About Their Stay

Room Space (355)
Staff Friendliness (345)
Family Friendly (314)
Bedroom (301)
B***r
10.0
/ 10
The staff was very friendly, and we got a free upgrade. Overall, I highly recommend this place. The food is delicious, and there's a mini zoo and outdoor activities. The kids were delighted. The hotel is very kid-friendly. It's also perfect for a vacation or staycation.
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r***a
9.1
/ 10
Cozy atmosphere, clean rooms, and friendly staff, perfect for a short stay!
Martha
10.0
/ 10
The room was spacious and beautiful. We were lucky enough to book a deluxe room and be upgraded to a junior suite, which was luxurious. We were very pleased with the prompt receptionist service.
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Rina M.
8.8
/ 10
The experience staying at the hotel was very good. I really liked the service—very friendly, fast, and excellent. Thank you, please keep up this kind of service.
Sakinah R. F.
10.0
/ 10
Super satisfied staying here after watching the NCT concert yesterday. The room is spacious, clean, and comfortable. Some of the power sockets were not working, but the staff quickly fixed it. The service is friendly, helpful, and willing to listen to customer suggestions. The check-in process was assisted by the super friendly Mas Hafid. Breakfast was delicious with a varied menu. Thank you!
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In the Area
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Jl. Danau Permai Raya Blok C 1, Sunter, Kelapa Gading, Jakarta, Indonesia, 14350, Sunter, Tanjung Priok, Jakarta, Indonesia, 14350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Olympic-Size Swimming Pool
Top picked by Family with children
+2 more
note: hotel was previously named Sunlake Waterfront Resort and Convention Sunlake Waterfront Resort & Convention Jakarta is located in area / city Sunter. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Sunlake Waterfront Resort & Convention Jakarta

Jl. Danau Permai Raya Blok C 1, Sunter, Kelapa Gading, Jakarta, Indonesia, 14350, Sunter, Tanjung Priok, Jakarta, Indonesia, 14350
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Lobby Sunlake Waterfront Resort & Convention Jakarta
Lobby 2 Sunlake Waterfront Resort & Convention Jakarta

Discover More About Sunlake Waterfront Resort & Convention Jakarta

note: hotel was previously named Sunlake Waterfront Resort and Convention

Location


Sunlake Waterfront Resort & Convention Jakarta is located in area / city Sunter.

About Sunlake Waterfront Resort & Convention Jakarta

From business event to corporate gathering, Sunlake Waterfront Resort & Convention Jakarta provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Sunlake Waterfront Resort & Convention Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Sunlake Waterfront Resort & Convention Jakarta, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Sunlake Waterfront Resort & Convention Jakarta.

If you plan to have a long-term stay, staying at Sunlake Waterfront Resort & Convention Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Sunlake Waterfront Resort & Convention Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Are you a shopaholic? Staying at Sunlake Waterfront Resort & Convention Jakarta will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sunlake Waterfront Resort & Convention Jakarta is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sunlake Waterfront Resort & Convention Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sunlake Waterfront Resort & Convention Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Sunlake Waterfront Resort & Convention Jakarta.

All facilities in Sunlake Waterfront Resort & Convention Jakarta

Entertainment Facility Sunlake Waterfront Resort & Convention Jakarta
Entertainment Facility
Fitness Center Sunlake Waterfront Resort & Convention Jakarta
Fitness Center
Functional Hall Sunlake Waterfront Resort & Convention Jakarta
Functional Hall
Lobby Sunlake Waterfront Resort & Convention Jakarta
Lobby
Exterior Sunlake Waterfront Resort & Convention Jakarta
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Sports and Recreations

  • Billiard
  • Fishing
  • Fitness center
  • Game room
  • Horse riding
  • Outdoor tennis court
  • Sport courts
  • Table tennis
  • Tennis
  • Waterskiing

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Parking with surcharge
  • Secure parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking
  • Valet parking (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • LAN Internet (surcharge)
  • Free WiFi
  • WiFi (surcharge)

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Family-friendly Facilities

  • Kids club
  • Children pool

Nearby Facilities

  • Gift shop
  • Shops

Accommodation Policy & General Information in Sunlake Waterfront Resort & Convention Jakarta

Important Note
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 150,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

Ketentuan Breakfast: umur 0-5 tahun bebas biaya / free of charge

umur 6-11 tahun dikenakan biaya 50% dari harga breakfast 1 orang dewasa

Umur 12 tahun keatas dikenakan biaya 100% atau sudah terhitung 1 orang dewasa

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunlake Waterfront Resort & Convention Jakarta
228
Number of floors in Sunlake Waterfront Resort & Convention Jakarta
8
Another facilities in Sunlake Waterfront Resort & Convention Jakarta
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Sunlake Waterfront Resort & Convention Jakarta

What are available facilities at Sunlake Waterfront Resort & Convention Jakarta?
There are top facilites at Sunlake Waterfront Resort & Convention Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunlake Waterfront Resort & Convention Jakarta?
The standard check-in time at Sunlake Waterfront Resort & Convention Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sunlake Waterfront Resort & Convention Jakarta provide breakfast?
Yes, Sunlake Waterfront Resort & Convention Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sunlake Waterfront Resort & Convention Jakarta?
Sunlake Waterfront Resort & Convention Jakarta is a 5.0-star hotel.
How many floors does Sunlake Waterfront Resort & Convention Jakarta have?
Sunlake Waterfront Resort & Convention Jakarta has 8 floors.
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More Reviews from Other Guests in Sunlake Waterfront Resort & Convention Jakarta

8.6
Very Good
From 11,273 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Sunlake Waterfront Resort & Convention Jakarta
All
Room Space (235)
Staff Friendliness (234)
Family Friendly (212)
Variety (202)
Bedroom (201)
Taste (200)
Ambiance (191)
Hotel Area (188)
Bathroom (184)
Accessibility (174)
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Traveler Reviews Sunlake Waterfront Resort & Convention Jakarta

Number of reviews per page
20
40
Customer reviews
B***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The staff was very friendly, and we got a free upgrade. Overall, I highly recommend this place. The food is delicious, and there's a mini zoo and outdoor activities. The kids were delighted. The hotel is very kid-friendly. It's also perfect for a vacation or staycation.
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Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. B*R, Thank you for choosing Sunlake Waterfront Jakarta Resort & Convention Center as your family vacation destination. We are delighted to read your comments regarding our facilities and services. We hope to always provide the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Anita S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Staying here with the whole family was very memorable and the staff were all good.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Anita S., Thank you for choosing Sunlake Waterfront Resort & Convention Jakarta as your destination. We are delighted to hear that you had a memorable experience and that our entire team helped make your stay enjoyable. Your review is invaluable to our hotel in maintaining and improving our service standards. The entire hotel team hopes to welcome you back again. Sincerely, Abu Bakar Al Kindi, General Manager
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Amazing staying, it was very close from the airport to the hotel. I was coming too early, so we were waiting in the lobby for a long time, but it was so comfortable and welcoming from all the staff. Thanks for all
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Accommodation's Reply
17 Dec 2025
Dear Bapak/Ibu D***n, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. On this good moment, we would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. We hope your days with us were really wonderful and memorable as we always put our best to serve you. Once again thank you and see you again in on your upcoming stay with us in the near future. Sincerely, Abu Bakar Al Qindi General Manager
novifs
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good, I've subscribed many times and never failed, thank you.
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Accommodation's Reply
18 Dec 2025
Dear Mr. Novivs, Sincerely yours from Sunlake Waterfront Resort & Convention Jakarta. Thank you for your wonderful review through Traveloka Review. We are delighted to hear that you were satisfied with our facilities and services. We strive to always provide the best facilities and services to all our guests, and we look forward to welcoming you back again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Great for staycation... Best service
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Accommodation's Reply
17 Dec 2025
Dear Mr./Ms. A*a, Thank you for choosing Sunlake Waterfront Resort and Convention Jakarta as your family vacation destination. We are delighted to read your feedback regarding our facilities and services. We hope we can always provide the best facilities and services to all our guests, and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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cherry f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is ok.. Cleanliness is ok.. The staff are friendly and have lots of activities.. This is a really family hotel. The GM is really friendly.. This hotel is highly recommended.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Sherry F., This is a brief message from Sunlake Waterfront Resort & Convention Jakarta. Thank you for taking the time to write a positive review about our excellent facilities and friendly service from our staff, especially our General Manager. Thank you again for your review, and we hope to welcome you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Aris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
I really enjoyed staying at Sunlake. The room was spacious and clean. The check-in service was excellent and fast, assisted by Ms. Christy. The amenities are also complete. It's perfect for bringing children.
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Acie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
10 out of 10 favorite places
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Accommodation's Reply
11 Dec 2025
Dear Ms. Acie A., Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your positive review through Traveloka Review. We strive to always provide the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Acie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's always been the family's favorite place yesterday, so we stayed for another day. It's the best, all 10 out of 10.
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Accommodation's Reply
17 Dec 2025
Dear Mr. Azi A., Thank you for your continued patronage of Sunlake Waterfront Resort & Convention Jakarta and for your kind and impressive review. We are delighted to hear that you are satisfied with our facilities and services. We hope to continue providing the best possible facilities and services to all our guests, and we look forward to welcoming you and your family back again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The staff is friendly, polite and kind.
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Accommodation's Reply
17 Dec 2025
Dear Mr./Ms. A*a, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We hope to continue providing the best service to all our guests, and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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l***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The place is fun for kids, the rooms are clean and spacious
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Dear Mr./Ms. l*a, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We are delighted to read your positive comments regarding our comfortable and comprehensive facilities, especially for families with children. We hope to continue providing the best facilities for all our guests and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Nomal B. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a really pleasant experience staying here, the room we booked was only available on the 3rd floor but I wanted it on the top floor, they also accommodated but it took some time to wait. Finally we asked for access to be able to wait in the playground, until finally the room we requested was not available but we were given a compensation to upgrade the class without additional costs, the staff were all friendly, the facilities were also okay, the kids were happy staying here, in front of the hotel you can also walk around Sunter Lake & enjoy seafood
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr. Nomal B.P., Thank you for choosing to stay at Sunlake Waterfront Resort & Convention Center Jakarta and for always leaving us a positive and satisfactory review. We are very pleased to read your review, which shows our appreciation for our comprehensive facilities, especially for families, and the services we provide. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Check-in was fast. The parking area is spacious and free (just ask the front desk). The rooms are large; I booked a family room with two queen beds, which was enough for four people. There's a swimming pool and sauna (but I didn't get to try them). Breakfast is quite extensive, and you get a free welcome snack and drink, as well as free gelato. The location is close to the toll road, perfect for those looking to avoid traffic jams.
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear G*t, Thank you for choosing to stay at Sunlake Waterfront Resort and Convention Jakarta and for leaving us such a positive and satisfactory review. We are delighted to read your review and appreciate your overall assessment of our facilities and services. Your recognition in all aspects will inspire all our team to continue to prioritize the spirit of customer service to continually meet and exceed our guests' expectations. We sincerely hope to have the opportunity to serve you again in the near future. Sincerely, Abu Bakr Al Kindi, General Manager
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norman d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
This old hotel probably dates back to the 80s or 90s. But it's very well-maintained and clean, even though the room furniture feels dated and is full of carpet. The room, type 54, is very spacious. The AC is cold. I chose the junior suite, which offers a great view on the upper floor overlooking Sunter Lake, allowing you to see people water skiing. The balcony terrace is also very comfortable and has a very clean floor. Many of the hotel staff are experienced but friendly and know how to serve guests. The facilities are quite extensive, including a mini zoo, a fitness center, and a very clean and spacious swimming pool. The kids enjoyed swimming there. Recommended for families. Breakfast is delicious and varied. However, there's an additional 100,000 IDR charge for children. This hotel was also full, and there wasn't a table for breakfast. Many local guests brought children, and interestingly, there were also foreign guests from various countries. The downside is that the front of the hotel by the lake is dirty, with many stalls that are not very clean and obstruct the view of the lake. Thank you to all Sunlake staff, keep up the good service!
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+5
1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. Norman D., Thank you for choosing to stay at Sunlake Waterfront Resort & Convention Center Jakarta and for your positive and satisfying review. We are delighted to read your review and appreciate your evaluation of our facilities and overall service. Your recognition of us in all aspects will inspire all our team to continue to focus on customer service and to continually meet and exceed our customers' expectations. We sincerely hope to have the opportunity to serve you again in the near future. Sincerely, Abu Bakr Al Kindi, General Manager
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w***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
There is little food and dinner is not at the right time, and dinner is not at the swimming pool but indoors.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ladies/Gentlemen, Sunlake Waterfront Resort & Convention Jakarta Sincerely yours, Sunlake Waterfront Resort & Convention Jakarta Thank you for taking the time to write a review of Sunlake Waterfront Resort & Convention Jakarta. We apologize for the inconvenience you experienced during your stay. We will use your review to evaluate our quality and services. We look forward to serving you even better in the future. Best regards, Abu Bakr Al Kindi General Manager
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Datsur F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, very clean and fragrant hotel, full facilities room + there is a balcony for smoking, recommended for families and business trips😎
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Mr. Datsour F., Warmest regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are delighted to read your review, which shows that our comprehensive facilities and friendly staff met your expectations. We sincerely hope that we can continue to provide the best facilities and services to all our guests, and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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Datsur F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
For friends who come to North Jakarta, you don't need to worry about where to stay, Sunlake is the solution, friendly staff, clean and fragrant hotel, spacious rooms, don't ask about the taste of the restaurant, it really pampers your tongue with a variety of menus available, perfect with a pocket-friendly budget 😁👍🏻👍🏻👍🏻
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Accommodation's Reply
25 Nov 2025
Dear Mr. Datul F., Thank you for choosing to stay at Sunshine Lake Resort & Conference Center Jakarta and for the wonderful and satisfactory review. We are very pleased that you enjoyed our comfortable facilities and friendly staff. We are always committed to providing the best facilities and services to all our guests. We look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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E***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
If there is another competition, God willing, I will stay here again.
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Accommodation's Reply
25 Nov 2025
Dear E*h, Warmest regards, Sunlake Waterfront Resort and Convention Jakarta Thank you for taking the time to write a positive review about our facilities and services and for sharing your experience during your stay at Sunlake Waterfront Resort and Convention Jakarta. Thank you again for your review and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi General Manager
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Lukita P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The second time, this time with a child. Back then, we didn't have any children, and having a child was such a joy.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Lukita, P.S. Thank you for choosing Sunlake Waterfront Resort & Convention Center Jakarta as your family vacation destination. We are delighted to read your review of our facilities and services. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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Suhendra
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was so nice, the room was upgraded to a junior suite. Thank you.
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Accommodation's Reply
27 Nov 2025
Dear Mr. Suhendra, Best regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are very glad that you are satisfied with our facilities and services. We look forward to always providing the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Lobby 4 Sunlake Waterfront Resort & Convention Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 11,273 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Sunlake Waterfront Resort & Convention Jakarta
All
Room Space (235)
Staff Friendliness (234)
Family Friendly (212)
Variety (202)
Bedroom (201)
Taste (200)
Ambiance (191)
Hotel Area (188)
Bathroom (184)
Accessibility (174)
Sort by
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Traveler Reviews Sunlake Waterfront Resort & Convention Jakarta

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Customer reviews
B***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The staff was very friendly, and we got a free upgrade. Overall, I highly recommend this place. The food is delicious, and there's a mini zoo and outdoor activities. The kids were delighted. The hotel is very kid-friendly. It's also perfect for a vacation or staycation.
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Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. B*R, Thank you for choosing Sunlake Waterfront Jakarta Resort & Convention Center as your family vacation destination. We are delighted to read your comments regarding our facilities and services. We hope to always provide the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Anita S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Staying here with the whole family was very memorable and the staff were all good.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Anita S., Thank you for choosing Sunlake Waterfront Resort & Convention Jakarta as your destination. We are delighted to hear that you had a memorable experience and that our entire team helped make your stay enjoyable. Your review is invaluable to our hotel in maintaining and improving our service standards. The entire hotel team hopes to welcome you back again. Sincerely, Abu Bakar Al Kindi, General Manager
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Amazing staying, it was very close from the airport to the hotel. I was coming too early, so we were waiting in the lobby for a long time, but it was so comfortable and welcoming from all the staff. Thanks for all
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Accommodation's Reply
17 Dec 2025
Dear Bapak/Ibu D***n, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. On this good moment, we would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. We hope your days with us were really wonderful and memorable as we always put our best to serve you. Once again thank you and see you again in on your upcoming stay with us in the near future. Sincerely, Abu Bakar Al Qindi General Manager
novifs
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good, I've subscribed many times and never failed, thank you.
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Accommodation's Reply
18 Dec 2025
Dear Mr. Novivs, Sincerely yours from Sunlake Waterfront Resort & Convention Jakarta. Thank you for your wonderful review through Traveloka Review. We are delighted to hear that you were satisfied with our facilities and services. We strive to always provide the best facilities and services to all our guests, and we look forward to welcoming you back again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Great for staycation... Best service
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Accommodation's Reply
17 Dec 2025
Dear Mr./Ms. A*a, Thank you for choosing Sunlake Waterfront Resort and Convention Jakarta as your family vacation destination. We are delighted to read your feedback regarding our facilities and services. We hope we can always provide the best facilities and services to all our guests, and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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cherry f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is ok.. Cleanliness is ok.. The staff are friendly and have lots of activities.. This is a really family hotel. The GM is really friendly.. This hotel is highly recommended.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Sherry F., This is a brief message from Sunlake Waterfront Resort & Convention Jakarta. Thank you for taking the time to write a positive review about our excellent facilities and friendly service from our staff, especially our General Manager. Thank you again for your review, and we hope to welcome you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Aris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
I really enjoyed staying at Sunlake. The room was spacious and clean. The check-in service was excellent and fast, assisted by Ms. Christy. The amenities are also complete. It's perfect for bringing children.
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Acie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
10 out of 10 favorite places
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Accommodation's Reply
11 Dec 2025
Dear Ms. Acie A., Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your positive review through Traveloka Review. We strive to always provide the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Acie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's always been the family's favorite place yesterday, so we stayed for another day. It's the best, all 10 out of 10.
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Accommodation's Reply
17 Dec 2025
Dear Mr. Azi A., Thank you for your continued patronage of Sunlake Waterfront Resort & Convention Jakarta and for your kind and impressive review. We are delighted to hear that you are satisfied with our facilities and services. We hope to continue providing the best possible facilities and services to all our guests, and we look forward to welcoming you and your family back again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The staff is friendly, polite and kind.
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Accommodation's Reply
17 Dec 2025
Dear Mr./Ms. A*a, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We hope to continue providing the best service to all our guests, and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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l***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The place is fun for kids, the rooms are clean and spacious
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Dear Mr./Ms. l*a, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We are delighted to read your positive comments regarding our comfortable and comprehensive facilities, especially for families with children. We hope to continue providing the best facilities for all our guests and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Nomal B. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a really pleasant experience staying here, the room we booked was only available on the 3rd floor but I wanted it on the top floor, they also accommodated but it took some time to wait. Finally we asked for access to be able to wait in the playground, until finally the room we requested was not available but we were given a compensation to upgrade the class without additional costs, the staff were all friendly, the facilities were also okay, the kids were happy staying here, in front of the hotel you can also walk around Sunter Lake & enjoy seafood
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr. Nomal B.P., Thank you for choosing to stay at Sunlake Waterfront Resort & Convention Center Jakarta and for always leaving us a positive and satisfactory review. We are very pleased to read your review, which shows our appreciation for our comprehensive facilities, especially for families, and the services we provide. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Check-in was fast. The parking area is spacious and free (just ask the front desk). The rooms are large; I booked a family room with two queen beds, which was enough for four people. There's a swimming pool and sauna (but I didn't get to try them). Breakfast is quite extensive, and you get a free welcome snack and drink, as well as free gelato. The location is close to the toll road, perfect for those looking to avoid traffic jams.
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear G*t, Thank you for choosing to stay at Sunlake Waterfront Resort and Convention Jakarta and for leaving us such a positive and satisfactory review. We are delighted to read your review and appreciate your overall assessment of our facilities and services. Your recognition in all aspects will inspire all our team to continue to prioritize the spirit of customer service to continually meet and exceed our guests' expectations. We sincerely hope to have the opportunity to serve you again in the near future. Sincerely, Abu Bakr Al Kindi, General Manager
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norman d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
This old hotel probably dates back to the 80s or 90s. But it's very well-maintained and clean, even though the room furniture feels dated and is full of carpet. The room, type 54, is very spacious. The AC is cold. I chose the junior suite, which offers a great view on the upper floor overlooking Sunter Lake, allowing you to see people water skiing. The balcony terrace is also very comfortable and has a very clean floor. Many of the hotel staff are experienced but friendly and know how to serve guests. The facilities are quite extensive, including a mini zoo, a fitness center, and a very clean and spacious swimming pool. The kids enjoyed swimming there. Recommended for families. Breakfast is delicious and varied. However, there's an additional 100,000 IDR charge for children. This hotel was also full, and there wasn't a table for breakfast. Many local guests brought children, and interestingly, there were also foreign guests from various countries. The downside is that the front of the hotel by the lake is dirty, with many stalls that are not very clean and obstruct the view of the lake. Thank you to all Sunlake staff, keep up the good service!
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+5
1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. Norman D., Thank you for choosing to stay at Sunlake Waterfront Resort & Convention Center Jakarta and for your positive and satisfying review. We are delighted to read your review and appreciate your evaluation of our facilities and overall service. Your recognition of us in all aspects will inspire all our team to continue to focus on customer service and to continually meet and exceed our customers' expectations. We sincerely hope to have the opportunity to serve you again in the near future. Sincerely, Abu Bakr Al Kindi, General Manager
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w***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
There is little food and dinner is not at the right time, and dinner is not at the swimming pool but indoors.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ladies/Gentlemen, Sunlake Waterfront Resort & Convention Jakarta Sincerely yours, Sunlake Waterfront Resort & Convention Jakarta Thank you for taking the time to write a review of Sunlake Waterfront Resort & Convention Jakarta. We apologize for the inconvenience you experienced during your stay. We will use your review to evaluate our quality and services. We look forward to serving you even better in the future. Best regards, Abu Bakr Al Kindi General Manager
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Datsur F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, very clean and fragrant hotel, full facilities room + there is a balcony for smoking, recommended for families and business trips😎
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Mr. Datsour F., Warmest regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are delighted to read your review, which shows that our comprehensive facilities and friendly staff met your expectations. We sincerely hope that we can continue to provide the best facilities and services to all our guests, and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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Datsur F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
For friends who come to North Jakarta, you don't need to worry about where to stay, Sunlake is the solution, friendly staff, clean and fragrant hotel, spacious rooms, don't ask about the taste of the restaurant, it really pampers your tongue with a variety of menus available, perfect with a pocket-friendly budget 😁👍🏻👍🏻👍🏻
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Accommodation's Reply
25 Nov 2025
Dear Mr. Datul F., Thank you for choosing to stay at Sunshine Lake Resort & Conference Center Jakarta and for the wonderful and satisfactory review. We are very pleased that you enjoyed our comfortable facilities and friendly staff. We are always committed to providing the best facilities and services to all our guests. We look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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E***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
If there is another competition, God willing, I will stay here again.
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Accommodation's Reply
25 Nov 2025
Dear E*h, Warmest regards, Sunlake Waterfront Resort and Convention Jakarta Thank you for taking the time to write a positive review about our facilities and services and for sharing your experience during your stay at Sunlake Waterfront Resort and Convention Jakarta. Thank you again for your review and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi General Manager
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Lukita P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The second time, this time with a child. Back then, we didn't have any children, and having a child was such a joy.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Lukita, P.S. Thank you for choosing Sunlake Waterfront Resort & Convention Center Jakarta as your family vacation destination. We are delighted to read your review of our facilities and services. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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Suhendra
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was so nice, the room was upgraded to a junior suite. Thank you.
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2 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Mr. Suhendra, Best regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are very glad that you are satisfied with our facilities and services. We look forward to always providing the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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