Villa Vaiana

Pets are not allowed in the accommodation.

Any parties or events are not allowed in this accommodation.

**No Smoking in the Bedroom**

- Minimum Stay Low season: 2 nights - High season (Jul - Aug) : 2 nights - Peak season (Dec 18 - Jan 3): 5 nights

- Number of people: The number of people staying in the villa cannot exceed the number written on the reservation form. A prior agreement is mandatory in the case you would like to organize a dinner or a reception exceeding 150% of the villa's capacity. Any parties/events are prohibited in the villa as well as charcoal barbeque. In any case, you have to respect the neighborhood.

- Inventory: In Bali it is not usual to make an inventory or to ask for guarantee, living here is all about respect of the people and their belongings. In that case, we cordially ask each guest to take care of the villa. In case of any damage occurs, please inform the manager and/or the owner right away. The villa and all furniture, fittings, facilities and equipment should remain in the same condition as they were prior your arrival. Any damage/loss to the villa or its contents due to misuse during your stay, as well as any special cleaning requirements, will be your responsibility. The possible costs involved will have to be discussed with the manager and the owner before your departure.

- Complaints: Every attempt will be made for the guests to have an enjoyable stay. Should the guests have any problem during their stay, please inform Optimum Bali who will do the best to put things right. In order for the guests’ complaint to be processed, the guests must communicate the problem whilst on the location. If no complaint is reported during their stay, Optimum Bali will assume that the villa was in the guests’ satisfaction and no complaint will be received afterwards.

- Responsibilities: Please put all your valuable belongings in the safety box provided. For the valuable belongings that cannot fit in the safety box keep them in the bedrooms and lock the rooms while you are outside the villa or sleeping. We suggest to always lock the front door of the villa even when you are inside. The guests are responsible for their personal belongings during the stay in the villa and must ensure that all windows and doors are locked securely while not on the premises.

- Guest should not allow unknown persons to get inside the villa without confirmation from the management or the maid. All Optimum Bali staff wear a name tag with their names and position. If you have planned to go outside, do not let the maid going home before her working hour is over.

- The owner and the management company do not take responsibility or liability for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of their control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment. Under no circumstances the owner and the management company can be held liable for any physical injury, sickness, death, loss, damage, inconvenience involving the guests or any other outsider person.

Please note: - Guests are responsible for their children in and around the villa including the swimming pool. - Quiet hours: 9 PM until 7 AM daily.