Albergo Villa & Roma

this property has so much potential but the lack of service and care to our stay was disappointing. we waited over 30 minutes in reception and no one showed. I had to go behind the reception and use their phone to try to call someone. no appologies just told they were on a break. later that evening the ceiling leaked, water was all over the floor and again there was no one in reception to help. We assumed it was the air con (which was on prior to our arrival) so we turned it off, mopped up the mess with our towels and put a bucket on the floor to collect any further water. Told reception when we checked out and was told it was probably the air con. Again no apology or concern. We had wet property (bag and clothes) due to the mess and wasted considerable time cleaning up for them, and there was no interest. the people partying all night with their child screaming and running up and down the hall until 2.30am also meant it was hard to sleep. If there was someone on night shift, they did nothing to address the noise. We tried and were ignored. Such a shame, because with a little effort it could be a really good place. This is my first complaint after years booking on hotels.com so really disappointing.

The hotel is old and in desperate need of renovation. There is a permanent smell of cigarettes throughout the property so they really should implement the NON-SMOKING policy. It’s very unpleasant. The rooms are comfortable but again, old shower, old furniture etc.

Overpriced compared to more modern and comfortable hotels in the area.

This hotel has seen better days, but it is still a very attractive place to stay. It provides excellent value, friendly staff, comfortable rooms, a fridge, good Internet connection, all I needed. It is quiet, has ample parking and located at good location. I strongly recommend this place for travellers on a budget. The breakfast buffet at a very low rate is an excellent deal, too.

Nice property but badly maintained. No curtains for the window in the bathroom. There's a rod above the window which looked like there used to be a pulled down covering, but it's been ripped off. Many little things similar to that were in the room. It was adequate for one night to sleep, but not the most comfortable due to bad maintenance. The front desk was not helpful in finding a solution to the lack of curtain in the bathroom. My husband ended up putting a blanket over the broken rod to avoid peeping Tom's.

Very cold, heat had been turned off. Cold water, no towels, etc.

This was a quick stop over on our way to Venice. It was a good price, we arrived after check in hours but this wasn't a problem. The room was clean and what we saw of the surroundings early the next morning, the hotel was set in a pretty area.

Une grande merci aux personnels et surtout au 2 Femmes de ménage qui était présent dimanche matin le 30 novembre «  souriante, attentionnée elle sont nous refait notre journée « .

Super comme d’habitude

Bien dans l'ensemble, pour y passer une nuit de transit c'est bien. La ville est sympa.

Personale molto cortese ma la struttura necessita di manutenzione, è un po’ malandata

Room was dirty. And shower didnt work well. And all you ask from reception... they help you with a bad attitude. Breakfast it will be a suprice for you im sure and if you need a taxi better book it before you arrive. Location was still nice and the town.

Sconsiglio vivamente

Albergo terrificante. arrivo alle 19.30 e non trovo nessuno al check-in ma semplicemente la chiave della camera con un foglietto con il mio nome, il numero della stanza e una freccia che indicava l'ascensore. La camera ultra sporca, con ciuffi di polvere, un lampada rotta, altra lampadina rotta, letto sfondato, bagno con tavoletta rotta, acqua dal rubinetto che nemmeno usciva e purtroppo acqua fredda per farmi la doccia che infatti non ho fatto. Frigobar ovviamente vuoto e spento senza nemmeno la possibilità di avere una bottiglietta d'acqua. Avevo bisogno di lavorare sul pc, che era purtroppo scarico, ma ovviamente non c'era nessuna presa vicino alla scrivania, ma solo vicino al letto. Ovviamente no ristorante anche se il cartello che segnala l'albergo dice il contrario. Chiaramente la mattina dopo, per confermare la totale incuria verso il cliente già ampiamente dimostrata dalle condizioni della camera, nessuno mi ha chiesto come fosse andato il soggiorno. E' stato veramente imbarazzante la mancanza totale di professionalità e lo schifo che ho trovato. Ultima chicca, insonorizzazione pari a zero, ma soprattutto e questo non dipende dai gestori però, alle 2 di notte sono stata svegliata da una lita furibonda ad opera dei miei vicini di stanza che mi hanno definitivamente rovinato la notte. La colazione manco ho provato a farla.

Per quello che costa va bene, ma su potrebbe fare meglio

Dovendomi recare spesso a Palazzolo per motivi personali e non di vacanza ho cercato una struttura che mi permettesse un buon rapporto qualità prezzo e questa corrisponde ai requisiti.

Comodo per dove dovevo andare. Colazione da migliorare Camere discrete

Niente di speciale in quanto ho passato solo una notte

Il posto è bello, manutenzione struttura, molto scarsa...

ottimo