Hotel Excelsior Splendide

I have been in Europe, France , Germany, Switzerland and Italy for 3 weeks and this was the very worst hotel, staff and amenities I've seen. The staff was not at all helpful , downright rude and obnoxious . They controlled the AC in the rooms from the office . I turn it to 20 C and 10 minutes later its at 33 C . Teh entire stay even after I requested 3 times for them to leave it alone. The last time I demanded, and they still did not listen. The management and staff do not care . They care about one thing and one thing only , MONEY. I will never ever Stay here again and I suggest no one else does either . Go somewhere else. There are plenty of choices in Bellagio.

I had a wonderful stay at this hotel. The staff were fantastic—so welcoming, friendly, and attentive throughout my visit. Everything was great overall, and I truly felt welcomed and well taken care of. My only small issue was that the shower was a bit too small. Other than that, everything was excellent, and I would happily stay here again!

the room is nice, but it does not have a fridge, which is needed during summer.

Check-in was easy and the room was always clean. The cleaning staff are excellent. It was warm in Bellagio the three nights we stayed and our air conditioner was not working properly. The fan could only run on low and not medium or high and was not able to cool, even with the shade down at night. The front desk staff stated that they didn't have any fans that we could use to supplement the air movement in the room. Breakfast was ok- there are better options around the hotel and food is reasonably priced. Same with coffee- I suggest getting espresso from another location. The best part of the hotel is the pool. It's in a nice location, there's some shaded area around the lounges and the water was blissfully cool. All that said, we would stay again as the heat is beyond the control of the hotel. The location is great, but I recommend coming off-season as it can get crowded with tourists.

Rooms need a little upgrading, AC was struggling and the mattress was closer to an ironing board. Breakfast compared to other hotels we stayed at was somewhat bland. Location was fantastic and convenient. Pool was a good added amenity to get some respite from the summer heat

The location is beautiful and we had a lake view room. Staff was very helpful. Sink drained slow in bathroom. We dealt with it but didn’t report it until our departure. Hotel dining immediately in front of the hotel and overlooking the lake was excellent as was staff. The lift(elevator) broke but they had it fixed within a couple of hours. The shower was small. Overall excellent hotel and would stay there again.

Excellent location. We stepped off the ferry and in through the doors of the hotel, into a beautifully furnished and air-conditioned foyer. A very warm welcome awaited us and we were able to check in and access room immediately. Clean room with air conditioning was most welcome. Access to private outdoor pool and sun lounger area was excellent; we got loungers with a view of the lake! Breakfast was tasty with range of hot and cold foods available. Easy access to walking along the shoreline of Bellagio. Highly recommend a stay here.

Breakfast is the only thing that was kacking

The room was great-very clean, excellent views of the marina, staff was very kind and helpful and our only suggestion would be that the breakfast could use a little more options. We found it a bit underwhelming and ended up seeking food elsewhere. That said, we still really enjoyed our stay and highly recommend the property!

No water on rooms, no refrigerator in rooms, no A/C in rooms, beyond small shower that barely a child can fit in, would never recommend this place ever!

Perfect location to port. Beautiful breakfast and views from room and front of hotel. Lobby was great for waiting for gathering. Staff pleasant and knowledgeable. Elevator broke down on day of checkout - bringing bags down was easy with wide staircase. 100% recommend for family of 3.

Lovely location with a great restaurant bar attached across the road. Very clean & really friendly & helpful staff, pool was lovely - great time in a great place, thank you!

A beautiful and traditional hotel which was right on the promenade by the water. A few hundred yards from the ferry. Great staff, lovely rooms, nice little pool and a decent buffet breakfast. Look no further!

Perfect location Beautiful hotel

Wonderful location which was the best part. Right next to the ferry and ticket office. Decent breakfast. Very old room with a very uncomfortable bed which was the worst part. Did not sleep well. Staff was very friendly.

The staff were lovely and really helpful with any advice for getting ferries etc. Gorgeous building with a really authentic Italian feel, would definitely stay here again! The location is also amazing and so central, made travelling to different locations really easy aswell as exploring Bellagio itself

There were three issues that detracted from the enjoyment of my stay. The shower left a lot to be desired. The shower curtain didn't hang down enough, so water splashed on the floor, also the water kept running hot and cold. This occurred both times I took a shower. I know the weather has been hotter than normal, but the individual thermostats in my room had no effect on cooling. When I tried to set a lower temperature, I got a message saying that the temperature was controlled centrally. It was uncomfortably warm which adversely affected my sleep. Also, there should be more electrical outlets in my room Finally, the elevator was not working on my day of departure. On the plus side the room was pleasant and had a nice view of the lake, and the breakfast buffet was really good,

It was perfect.

Peasant and helpful staff. Nearby parking garage. Great location on the waterfront at Bellagio.

Well located hotel a bit old but clean and staff were friendly and helpful. Well worth the money.