Hotel Mirage

Great staff and breakfast.

We had a 6 night booking and did not even stay the first night due to lack of AC in the room. Maintenance was sent to our room but stated there was nothing he can do and only provided us a dirty fan as a backup. The rugs were filthy that it caused my wife's allergies to flare up. We left the same day that we checked in and now the hotel is denying everything and does not want to refund for the 6 nights. Horrible experience and would not recommend anyone to book there

El hotel está bien localizado cerca del aeropuerto de Florencia. El personal fue atento y servicial. La propiedad norecibe el mantenimiento requerido en el exteriorni en el interior. La propiedad luce vieja y descuidada. Desde que llegas la impresión no es buena. Las alfombras del lobby y áreas comunes están manchadas y no huelen bien. Sin embargo la habitación era aceptable. El baño y la ropa de cama se observaron limpias, pero la alfombra de la habitación estaba mnchada. La administración del hotel debe atender la planta física, alfombras, lobby, ascensor con un poco de inversión. Si invierten en mejorar la propiedad, entonces las reseñas serán mejores.

The shower was broken, the beds were old and uncomfortable, and overall not worth what we paid.

Close to airport. Easy free parking.

We had to change rooms because we needed two beds and the room we were transferred to had no air conditioning. I went to the desk and was told they were aware of that (if so, why did they put us in that room?!?!) and it would be up and running shortly. We were on our way to dinner and were assured it’d be fixed by the time we returned. Upon return they told us it was fixed but when we got there it was not! To make sure, I went to our other room (we rented two) and theirs was working great. The weather was over 90 degrees Fahrenheit and we had to wake up at 4am for an international flight. Needless to say I did not get a good night sleep which did not bode well for a 10 hour flight! I would like a refund on the one room.

A bit old

I experienced very helpful staff. They managed to get me into my room when I arrived early. Very pleasant employees at the bar and the restaurant. The restaurant prepared a delightful specialty drink and provided generous snacks. Front desk arranged very early taxi pickup.

Very basic room close to the airport. Busy with lots of tour group stays. Restaurant with very limited selection. Airport shuttle was not working and they actually charge more than a taxi.

I do not recommend that anyone stays at this hotel unless you just literally want to sleep, have breakfast then leave to travel.. Because there is absolutely NOTHING to do either in the hotel or in the local area. It is in the middle of nowhere. Not even any shops nearby or anything. Just a car park infront of the hotel and flats and buildings in the area around it. There is only a pizzeria nearby and pharmacy and that's basically it. No entertainment whatsoever no nothing. I couldn't even watch the TV in the room because it was all Italian and I don't speak Italian. The manager was abrupt and totally unhelpful to me he said I should have gone to another hotel! The room itself was cold, the toilet small and too close to the shower that I had to sit sideways on it because there wasn't any room for my legs to go infront of it. There was no free drinking water, I had to keep buying small bottles of water from the little bar that was in there. It was a 10 minute walk to the tram station then you get the tram to the city centre. This was totally the wrong hotel I chose to stay at. It virtually ruined my enjoyment of my 4 day holiday because of all the hard work for me having to find things and travel around so much and just simply not having anything to do in the evenings at all. The restaurant in the hotel is only open for breakfast which is 6.30am-10am then 2 hours for dinner between 7pm-9pm and that's it but the food was good in there though.

Hotel Mirage is not a particularly fancy place, but it worked well for us as a base near Florence airport at the beginning and end of our trip. PROS: - a short taxi ride from the airport (20euros) - well-stocked breakfast buffet - a couple of good restaurants nearby - room was clean and practical - staff was friendly and helpful - free parking CONS: - we had two different rooms for our two visits, one was rather plain and needed updating, the other was a bit more modern - not terribly quiet, with rail tracks and airport close by

The staff was very helpful and friendly. The breakfast was amazing. The location was great

It’s a bad recommendation by Expedia and should stripe off their 4-star rating! Lousy hotel honestly

Good clean rooms, 10 minutes to the airport. Elevators. Easy access from road with limited parking. Did not have laundry service as listed, did not have airport shuttle as listed, staff had bad advice about how early to get to airport. Room was very basic with no extras like coffee, tea, water, etc. Did not dare to try eating in hotel.

Room was absolutely disgusting. Pictures are misleading

All went well

No A/C it was very hot in the afternoon ultil mid night. Other that that it was a good experience

La chica de recepcion a mi llegada tipo 7pm le faltaba bastante disposicion para atender. No ofrecia soluciones y se notaba que no queria estar ahi. El señor que me atendio a las 4am super amable. Los cuartos descuidados, el marco de la puerta casi se salia. No parecia muy mantenido.

If all you’re doing is looking for a 1 night place near the airport, then go for it. But not for anything more than that. Shower didn’t drain, missing fridge, cabinet door hanging off the frame, horrible smell in room 706, rusted sink, very very dated, but the staff was friendly though both at check in and when I needed a taxi. Was there 12 hours, never again.

Key had problems