Courtyard by Marriott Hakuba

Great oasis in the mountains with great service and food

The gentleman who check us in was very helpful and friendly and provided such good service!

I usually love a Marriot however please be aware that if you are going anywhere outside the hotel transport is terrible & the Marriot Courtesy Bus will only take you to two places either the Train Station or the Bus interchange . What was an excellent stay was a disaster when leaving as we had to walk 700 metres to our departure transport .( Not the Hotels problem)however they could have offered to help . Apparently this is the hotels policy and I wish this was more clear as I wouldn’t have spent $10k to be treated this poorly when leaving in a massive Snow storm dragging luggage up the road ankle deep .

The room with private Onsen Bath was AMAZING!! Definitely will so it again.

Lovely hotel with ski slop shuttle bus stop stop right outside the door The whole of Hakuba is not great for taxi or uber, but that is not the hotels problem We would recommend this hotel highly

Onsen on the property was great, even had an outdoor section too. Rooms were modern and in good repair with excellent and helpful front reception staff!

Very poor experience at the hotel for a ski trip. Hotel has no transfer to the slopes and you are reliant on the infrequent local buses. Staff not particularly helpful with regards to anything (transport, restaurants etcetc). Nearly spoilt our trip to Japan. I wouldn’t recommend staying at this hotel for a ski trip (get something closer to the slopes). Very disappointing from a Marriot.

We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!

This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.

Staff are very helpful. Room conditions are great! More variety of Breakfast would be better. The restaurant decor is classic

Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you

The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.

Lovely clean hotel. Great location near the station and fantastic restaurants. The staff were very, very helpful and spoke English=h well.

We had a pet friendly room. No desk or western style chair in this room. These were very minor points. It was a very nice hotel

Everything is amazing!

Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.

Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath. The price us without breakfast.

Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!

My family of 4 (2ad,2ch) stayed at this hotel mid January for our Ski Trip. The room was spotless and had everything we needed in it. The kids (and adults!) loved the outdoor bath and we did this each night - very relaxing and most nights we seemed to have it to ourselves (the mens anyway). The hotel does a 'free-flow' couple of hours with free drinks and snacks if you don't have your room cleaned that day - we also took advantage of this! We ate twice in the restaurant which was nice, but never had Breakfast (a bit too pricey for me). The hotel is really well located if you drive, and if you don't then its also well positioned on a bunch of different local shuttle routes right to your door! Mastering the shuttle system in Hakuba is a must! Also, if you let the hotel know your arrival from either the Bus or Train station they will pick you up and drop you off in their courtesy shuttle. The staff were friendly and the services was excellent. NOTE that you could not easily walk to the ski jump as there is a river in the way, so shuttles are a must. Very well located for the eating places in Echoland. Vending machines for non-alcoholic AND alcoholic drinks. Ski locker room which left our ski gear warm and dry each morning. We felt this hotel was a great base of operations for Hakuba.

The staff is very friendly and helpful. The in-room onsen is good and we got a lot of use out of it however the room is quite small for a small of four in the premium room.