Suimeikan

Na

We booked the triple bedroom and the room is huge. Beds were comfortable. There were 3 onsen in the hotel, pretty good but a little old. In fact this hotel feels a little old but overall it is still good, a traditional Japanese ryokan feel. The checking in was a little inefficient as we waited for a while until our turn to be brought to the room. Breakfast was a little chaotic, we were told that the breakfast buffet start at 650am-8am but at 7+am we were still queueing for table. Feel too early and being rushed to start the day. They have shuttle bus from the train station to the hotel, journey just 1-2 mins. Else it is also walkable like 5 mins.

Very commercial onsen hotel with lots of staff onsite when checking in to a point it actually feels quite overwhelming. A nice touch when arriving where they allow you to drop off the luggage and drive into the parking lot where a mini shuttle is there to drive you back to the hotel but the negative is the next morning when you’re leaving you’re left dragging your luggage down a slight slope where it makes you feel like valued guest when you arrive but when you’re leaving they don’t really care especially when me and my partner went for a dip in the morning then proceeded to breakfast and thought we might have a Power Nap till 10:30 before hitting the road but to our surprise by the time we finished breakfast and got back to the room the mattress and the bedding was all cleaned up and it felt like they literally wanted you out which was kinda disappointing to say the least and it really didn’t make you feel like you’re on holidays. The sites had quite a few onsen options but the town shuts quite early so remember to get yourself sorted early or you may be stuck either paying resort priced restaurants or stuck eating convenient store food because there is not much open late in the evening so plan before you go for a dip. Additionally the rooms and in generally the hotel looks abit tired also. Overall not a great experience especially this was our first port of call since arriving in Nagoya. Not a great way to start the trip.

The room was clean but a little old and a couple spots creaked. Staff was friendly and helpful. The gym/pool was not free even though i had a suite and the buffet had a good variety but it was hell to walk around. The open air bath was really far away and was given 1 water bottle because i was solo? Again, on a suite? There may seem to be a lot of issues but it was still better than most 4 star hotels.

The hotel is amazing, room really clean and comfortable

Old hotel with character. Nice breakfast.

Nice hotel. They provide pickup from the Gero station to the hotel. The osen was the best and I love it.

It would have been better if breakfast had been served as individual sets rather than a buffet. The buffet area felt quite overwhelming when everyone was trying to get their food, and some guests even cut the line. Serving breakfast at the tables would help create a more comfortable and orderly dining experience.

Check in staff were exceptional! Although we speak some Nihongo, a technically Eigo-competent staffer clearly explained all aspects essential to our visit. Very helpful.

Hot springs and everything one needed for the spa

Property is huge. Onsen water probably one of the best in Japan. Facilities varied but dated. Not much dining in the area. Staff good value for money.

It’s ok but definitely can improve more, especially on cleaning and maintaining properties.

There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero.

Great option close to the train stations. 3 onsens plus a pool and fitness center. Options to eat nearby. Would stay again.

I highly recommend the hotel.

The hotel is big and could cater to big crowds without having the guests feeling overcrowding. The 3 onsens are spread over 3 different blocks of building but very walkable within indoor (hence no concern about rain or cold weather). Buffet breakfast was excellent with good spread of western and Japanese cuisine. Parking onsite is complimentary and the hotel is walkable to small town with eateries, shops and cafes. The option to have western and Japanese beddings in the room is good especially when travelling with elderly. The young ones can experience sleeping on tatami while the western bedding provides comfort for the elderly.

Wished they would have told us we needed a reservation to eat at any of the restaurants at the hotel. Check in was a little hectic but efficient. The room was very nice and comfortable.

At check in, the staffs handles the luggage for Japanese visitors ONLY, not anyone else. All 3 onsite restaurants serve reservations only, no walk-ins, and the staffs doesn’t tell you at all until you found out yourselves. No in-room slippers besides the one wears within the hotel. No hair brush at all, there’s only one in the public onsen area which was terribly dirty that used by everyone. The outdoor onsen was okay, but the panoramic onsen has water keep dripping down to your head from the ceiling because of the steams. The room is the smallest comparing to other onsen hotels, the TV is very small, the bathroom is extremely small and dirty, the shower curtain has dead bug, stains, mildew and mold on it. The buffet breakfast is very poor and simply me, not much varieties, plus 85% of stuffs are vegetarian, the restaurant closes at 10am, but they STOP refilling any of the food trays anymore from 9am at one of the mornings during my stay. This is totally should not be rated as a 4 star hotel, you feel like been staying at a 2.5 star ryokan!!! No services and not clean. Will never ever staying here again and totally not recommended.

Restaurant manager does NOT dare to manage noisy diners who were obviously a disturbing to others in the same limited space. Not the right attitude even though the customers are fellow Japanese.

Very quiet and safe. Traditional Japanese atmosphere. We love it very much.