Holiday Inn Express KOTA KINABALU CITY CENTRE by IHG, an IHG Hotel

Free breakfast was excellent

Surroundings area near location (not hotel) on the kerb has lots of rubbish which really need addressing but overall at the hotel premises all good n clean.

Staff was great! Unfortunately our laundry did not come bac k as expected. I would warn others that laundry is outsourced. Our laundry came back stained and I brought this to their attention. Unfortunately we had to leave the next morning and was not able to get compensation on 6 pieces of clothing of my daughter's which she bought for and during this trip.

Good location for the airport. Comfy room, good service.

Clean, comfortable rooms. Great location. Value for money.

(1) Breakfast spread should offer more healthier options instead of oil-rich, sugar-rich and salt-rich food. (2) Housekeeping service. The housekeeping team needs to be more careful. They left their access card slotted in the holder of my room & friends' room after cleaning. (3) Laundry service. On my second last day, I wanted to settle the bill for my 3 laundries. Unfortunately, the hotel staff could only locate 1 paper trail. It took them a while to trace the paper trail from their 3rd party laundry team. The hotel staff who 1st attended to me looked obviously flustered & unhappy. Not a reflection of being professional. At least the staff who took over was professional & apologetic. Apparently, the laundry team was supposed to tag the customer copy to each "cleaned" laundry bag but failed to do so. The customer copies for the 15 & 18 Jun were not found. Very poor coordination. (4) Grab breakfast. Hotel staff needs to pay attention to details & listen more. We instructed to have breakfast prepared for 4 pax the night before our early morning departure. The next day, breakfast was only packed for 3 pax. Apart from the above, the room was very comfortable & quiet. Efficiency, customer service & professional etiquette must be further enhanced to live up to a 4-star hotel.

Good location

Clean. Staffs were very kind. Will use it again.

First impression was this holiday inn was a a little sterile . However is exactly what was needed after a day visiting the mari mati cultural center and the cultural museum! Clean basic very modern and comfortable. The staff at the desk and the restaurant went out of their way to help make a productive and pleasant visit.

Good overall breakfast is not a lot of options same everyday

Nice, quiet and cleanliness

Good location just a bit far to walk to the harbour

Very nice hotel, will be staying here next time I’m in KK.

Nice hotel for a short stay

The fisrt day there was some noise, but the following went back to normal. Great hotel, breakfast was aswsom.

Clean and service was great. Did not like the shower/toilet set up especially when sharing a twin bed with someone else. Otherwise the place is ex Ellen’s if you plan to eat at Welcome Seafood Restaurant.

Excellent

Only thing missing is a swimming pool

Don’t like

Only overnight stay to catch a flight. Hotel stay generally pleasant. Breakfast provided. Only drawback is the hotel is located on the wrong side of the city on a very busy road.