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The RuMa Hotel and Residences 如玛酒店

9.2
/10
Exceptional
499 reviews

What Guests Say About Their Stay

Wibi U.
9.7
/ 10
Really nice, great service, cheap cocktails at the bar, and amazing location.
Alyssa
9.7
/ 10
Loved everything about the hotel from the room to facilities and definitely enjoyed my stay!
Kelvin T.
9.7
/ 10
Had one of the best staycation ever. Flexi check in and check out time really gave us so much more time to relax and enjoy the hotel as we don’t have to rush in / rush out. Everyone in the hotel are so polite and the interior design are detailed and classy.
Yanti W.
10.0
/ 10
One of the best hotel in KLCC which the location in the middle of pavilion & Suria KLCC I love the design of the rooms & very comfortable feel like home all the staff are really helpful & the best service I got enjoy the breakfast if you stay here
RIA A. M. T.
9.7
/ 10
A versatile cosy bedroom, intelligent layout and abundance of light made even better use of the space. The bathroom absolutely gorgeous, featuring beautiful stand alone copper sinks. The complimentary minibar was amongst the best in the room include the nespresso machine to be the same make as the one I saw at my fav coffee shop, which was a nice coincidence. Concept, facilities, room and services top 5/5. But honestly I never wanted to leave the hotel; such is the allure of the The Ruma hostmannship. I will make sure I'll come again.
In the Area
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7, Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The RuMa Hotel and Residences Staying at The RuMa Hotel and Residences 如玛酒店 is a good choice when you are visiting Kuala Lumpur. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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The RuMa Hotel and Residences 如玛酒店 Address: Map & Location

7, Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450
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The RuMa Hotel and Residences 如玛酒店 Rates per Night

Planning a getaway and wondering about The RuMa Hotel and Residences 如玛酒店 hotel rates? You're in the right place! Finding the perfect hotel at the right price is key to a fantastic trip. The RuMa Hotel and Residences 如玛酒店 room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The RuMa Hotel and Residences 如玛酒店 hotel rates?

The RuMa Hotel and Residences 如玛酒店 Location & Address

Wondering where to find The RuMa Hotel and Residences 如玛酒店? The RuMa Hotel and Residences 如玛酒店 is located at 7, Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450. It's situated in the Golden Triangle area of Kuala Lumpur, known for its vibrant nightlife and shopping. The hotel is approximately 2 km from the city center.

How to go to The RuMa Hotel and Residences 如玛酒店 from Airport

Getting to The RuMa Hotel and Residences 如玛酒店 from the airport is easy! Whether you're looking for speed, affordability, or convenience, you've got options. Here's how to get from Kuala Lumpur International Airport (KUL) to the hotel:

  • Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient): Services like Grab are available at the airport. This is a popular and often cost-effective option.
  • KLIA Ekspres Train + Ride Hailing (most affordable): Take the KLIA Ekspres train to KL Sentral station (approximately 30 minutes), then use Ride Hailing to reach the hotel (about 10-15 minutes).

Tips: Consider using Ride Hailing for door-to-door service, especially if you have luggage. The KLIA Ekspres train is a great option to avoid traffic.

The RuMa Hotel and Residences 如玛酒店 Reviews & Summary

Curious about what others think of The RuMa Hotel and Residences 如玛酒店? Hotel reviews offer a glimpse into the guest experience, helping you decide if it's the right fit for your trip. Guests consistently rave about the hotel's luxurious rooms, exceptional service, and prime location. The rooftop infinity pool with stunning city views is a standout feature.

One guest raved, "The RuMa Hotel and Residences 如玛酒店 exceeded all expectations! From the moment we arrived, we were treated like royalty. The rooms are beautifully designed, the staff is incredibly attentive, and the location is perfect for exploring the city. Highly recommend!"

The RuMa Hotel and Residences 如玛酒店 Room Types Available

Choosing the right room is key to a comfortable stay. The RuMa Hotel and Residences 如玛酒店 offers a variety of hotel room type categories to suit different needs and preferences. Here's a look at the different hotel room types available:

  • Deluxe Room: Offers city views, non-smoking, with a king-size bed.
  • Premier Room: Features a larger space, city views, non-smoking, with a king-size bed and a bathtub.
  • Executive Suite: Includes a separate living area, city views, non-smoking, with a king-size bed and a bathtub.
  • The RuMa Suite: Offers the most luxurious experience with panoramic city views, non-smoking, a king-size bed, a separate living area, and a bathtub.

Please note: The hotel is not pet-friendly.

Hotel Facilities in The RuMa Hotel and Residences 如玛酒店

The RuMa Hotel and Residences 如玛酒店 offers a range of hotel amenities to enhance your stay. Whether you're looking to relax, stay active, or simply unwind, you'll find something to enjoy. Here's a look at the hotel facilities:

  • Rooftop Infinity Pool: Enjoy a refreshing swim with stunning city views. Open daily from 7:00 AM to 10:00 PM.
  • Fitness Centre: Stay in shape with state-of-the-art equipment. Open 24 hours.
  • UR Spa: Indulge in a variety of treatments and massages. Open daily from 10:00 AM to 10:00 PM.
  • The Library: A cozy space to relax and read.
  • Business Centre: For business travelers needing to work.

Hotel Buffet or Restaurant/Cafe in The RuMa Hotel and Residences 如玛酒店

Dining at The RuMa Hotel and Residences 如玛酒店 is a treat for the taste buds. From casual cafes to elegant restaurants, you'll find a variety of culinary experiences. Here's a look at the hotel buffet and restaurant options:

  • ATAS Modern Malaysian Eatery: Offers modern Malaysian cuisine with a focus on local ingredients.
  • The LIBRARI: A relaxed cafe serving light meals, snacks, and beverages.
  • SEVEN Lobby Bar: A stylish bar perfect for cocktails and light bites.
  • Buffet Breakfast: Available daily at ATAS, featuring a wide selection of international and local dishes. Price per person: approximately $30 USD.

The RuMa Hotel and Residences 如玛酒店 Airport pickups and How to Book

Need a smooth transfer from the airport? The RuMa Hotel and Residences 如玛酒店 offers airport pick-up services to make your arrival hassle-free. Here's how to book:

  • Contact the hotel directly: You can arrange airport transfers by contacting the hotel's concierge or front desk.
  • Advance notice required: It's recommended to book your airport transfer at least 24 hours in advance to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur from The RuMa Hotel and Residences 如玛酒店 is easy with convenient access to public transport. Here's a look at the nearby MRT stations and bus stops:

  • KLCC MRT Station: Approximately 1 km away.
  • Bukit Bintang MRT Station: Approximately 1.5 km away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

Public transport cards: You can purchase a Touch 'n Go card at most MRT stations and convenience stores for easy payment on public transport.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near The RuMa Hotel and Residences 如玛酒店? Kuala Lumpur offers a wealth of nearby activities and sightseeing places perfect for families. Here are some kid-friendly attractions:

  • Petronas Twin Towers: Iconic skyscrapers with a skybridge and observation deck. Distance: 1 km. Entry price: Approximately $20 USD.
  • KLCC Park: A beautiful park with a playground, wading pool, and walking paths. Distance: 1 km. Entry price: Free.
  • Aquaria KLCC: An underwater aquarium with a variety of marine life. Distance: 1 km. Entry price: Approximately $25 USD.
  • KL Tower: Offers panoramic city views and a revolving restaurant. Distance: 2 km. Entry price: Approximately $20 USD.
  • Pavilion Kuala Lumpur: A large shopping mall with a cinema and various entertainment options. Distance: 1.5 km. Entry price: Free (for the mall).

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near The RuMa Hotel and Residences 如玛酒店 (Kuala Lumpur)

Exploring the local food scene is a must when you're in Kuala Lumpur! Here are some nearby dining options:

  • Cafes/ Restaurants:
  • Feeka Coffee Roasters: Popular cafe known for its coffee and brunch.
  • VCR: Another popular cafe with great coffee and a cozy atmosphere.
  • Madam Kwan's: Serves delicious Malaysian cuisine.
  • Local Streetfood:
  • Hainanese Chicken Rice: A classic Malaysian dish.
  • Laksa: A spicy noodle soup.
  • Nasi Lemak: Coconut rice with various accompaniments.
  • Roti Canai: A flaky flatbread served with curry.
  • Kaya Toast: Toast with coconut jam and butter.

Shopping places near The RuMa Hotel and Residences 如玛酒店 (Kuala Lumpur)

Shopaholics, rejoice! Here are some shopping places near The RuMa Hotel and Residences 如玛酒店:

  • Suria KLCC: A premier shopping mall located at the base of the Petronas Twin Towers.
  • Pavilion Kuala Lumpur: A luxury shopping mall with a wide range of international brands.
  • Starhill Gallery: A high-end shopping mall with designer boutiques.

Other Places to Stay Near The RuMa Hotel and Residences 如玛酒店

Looking for other accommodation options near The RuMa Hotel and Residences 如玛酒店? Here are some hotels in Kuala Lumpur to consider:

  • Luxury/5–6 Star Hotels Nearby:
  • Traders Hotel, Kuala Lumpur: Offers stunning views of the Petronas Twin Towers.
  • Mandarin Oriental, Kuala Lumpur: Luxurious hotel with excellent service.
  • The Ritz-Carlton, Kuala Lumpur: A five-star hotel with elegant rooms and amenities.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
  • Impiana KLCC Hotel: Offers great value and a convenient location.
  • DoubleTree by Hilton Hotel Kuala Lumpur: Modern hotel with comfortable rooms.
  • Hotel Stripes Kuala Lumpur, Autograph Collection: Stylish hotel with a rooftop pool.

For 4-star:

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  • Three-Star Hotels Nearby:
  • Hotel Boss: A budget-friendly option with a good location.
  • The Westin Kuala Lumpur: Offers comfortable rooms and a central location.
  • Parkroyal Serviced Suites Kuala Lumpur: Offers spacious suites and a range of amenities.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at The RuMa Hotel and Residences 如玛酒店? Check hotel availability and make your reservations with ease. Traveloka offers a seamless booking experience, ensuring you get the best deals and a hassle-free process. Book your room today and get ready for an unforgettable trip!

All facilities in The RuMa Hotel and Residences 如玛酒店

Bar, Cafe and Lounge The RuMa Hotel and Residences 如玛酒店
Bar, Cafe and Lounge
Swimming Pool The RuMa Hotel and Residences 如玛酒店
Swimming Pool
Fitness Center The RuMa Hotel and Residences 如玛酒店
Fitness Center
Common Space The RuMa Hotel and Residences 如玛酒店
Common Space
Lobby The RuMa Hotel and Residences 如玛酒店
Lobby

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Gluten-free meals
  • Hot breakfast
  • Poolside bar
  • Pub
  • Set menu dinner
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Health club
  • Library
  • Massage
  • Outdoor pool
  • Pool cabanas
  • Spa
  • Hot tub

General

  • AC
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Business Facilities

  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Limited parking
  • Parking with surcharge
  • Limo or town car service

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Highchairs

Accommodation Policy & General Information in The RuMa Hotel and Residences 如玛酒店

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Breakfast is chargeable at RM67.00 nett per child (5-11 years old).
Effective 1 January 2023, Tourism Tax of MYR10 flat rate per room per night will be imposed to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysia Identity Card or valid permanent residents Malaysian PR card will be exempted from the tax.
Child Policy: Maximum one child below 11 years of age sharing a room at no extra charge (room only). Children occupying their own room will be charged full rates for accommodation and breakfast. A la carte children's menu available in outlets. Baby cots available on request, subject to availability. Extra beds are subject to availability and can only be added to selected room categories. The charges for a rollaway bed are as follows: MYR100.00+ / MYR108.00 nett per night for a child (0-11 years) and MYR200.00+ / MYR216.00 nett per night for an adult (12 years and above), including complimentary breakfast. Maximum one rollaway bed per room.
Effective March 1, 2024, the Service Tax (SST) for hotel services in Malaysia will increase from 6% to 8%. The tax will apply to all hotel services including food and beverage outlets. Guests with reservations before March 1 will still see the 6% SST reflected, but upon check-in or check-out, an additional 2% SST will apply.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The RuMa Hotel and Residences 如玛酒店
253
Number of floors in The RuMa Hotel and Residences 如玛酒店
12
Another facilities in The RuMa Hotel and Residences 如玛酒店
Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in

Frequently asked question in The RuMa Hotel and Residences 如玛酒店

What are available facilities at The RuMa Hotel and Residences 如玛酒店?
There are top facilites at The RuMa Hotel and Residences 如玛酒店 such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The RuMa Hotel and Residences 如玛酒店?
Check-in time at The RuMa Hotel and Residences 如玛酒店 is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The RuMa Hotel and Residences 如玛酒店 provide breakfast?
Yes, The RuMa Hotel and Residences 如玛酒店 provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The RuMa Hotel and Residences 如玛酒店?
The RuMa Hotel and Residences 如玛酒店 is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The RuMa Hotel and Residences 如玛酒店 have?
The RuMa Hotel and Residences 如玛酒店 has 12 floors.
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More Reviews from Other Guests in The RuMa Hotel and Residences 如玛酒店

9.4
Exceptional
From 360 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
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Traveler Reviews The RuMa Hotel and Residences 如玛酒店

Number of reviews per page
20
40
Top reviews
Stuart
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

An excellent one-night stay at the RuMa. We were celebrating my wife’s birthday and the staff were incredible, from complimentary cake both in room and at the spa, to all the email communication before our arrival with plenty of recommendations. The room was exceptional and the pre-arrival email asks for pillow/bed preference which is a nice touch. The hotel ambience was lovely and we will definitely stay here again when we return to KL
Read More
Abbas
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Outstanding oasis in a bustling city. Great service, friending attentive staff, convenient location… so much nicer than some of the other more outdated luxury brands! Highly recommended.
Sam
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Cosy hotel lobby and rooms. Check in encountered some issues as we requested for our 2 rooms to be on the same floor where the reception agrees to help us arrange and come back to us via WhatsApp. Unfortunately, when we return in the evening, they did not contact us at all and the new reception team was not aware of our request. As for room, we book 1 twin and 1 king rooms. Both rooms our roomy, wooden floors are good unlike carpeted floors can be dusty. Bathroom area is separated from WC with rain shower and bathtub. Water pressure is strong, and there are 2 bathroom sinks. The king room is bigger and better layout as it has a walk in wardrobe. Only gripe is that every floor there is only 1 twin room. Buffet breakfast is included and default. The spread is good with different fried noodles each day like mee, bee hoon, nasi lemak, etc. Other spreads include soup noodle station, salad bar, bread, sausages, and you can order eggs cooked in many different ways from the servers who will bring them to your table. The swimming pool is nice as it is an infinity pool. The pool bar serves great drinks and snacks. Good location as you can walk to Pavilion and KLCC malls within like 10 mins.
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Javier
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This hotel is very lovely, excellent location and your new installations are very comfortable. The pool is very nice and your restaurants are delicious. We stay with our family very happy.
Gbemisola Tolulope Olukemi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful experience. Ruma is home away from home. Amazing breakfast
Gagan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent in every aspect!
Andrew
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Hotel is in tip top condition and the breakfast which is included for everyone, is excellent. Go early for breakfast. They've adjusted the menu options so now it's all free. Eggs have a separate menu. Pool side etc is lovely to hang out. Bars close at 11, be aware, tho room service available to 130am. I had several issues with the staff, especially the front desk staff who answer the phone if you have a query from your room, and the hotel listened to my complaints and did a service recovery by comping a late checkout and a ride to the airport, but I have to say the front desk staff instinct is to say "no" to the smallest request that might slightly inconvenience anyone, and they really need to pause for a moment and think "how can I make this a yes". Frankly front desk staff shouldn't be used for customer relations as they are often busy dealing with face to face customers so their attention is distracted. Anyway I had three instances where they argued back hard with a "no" on absurdly easy to say "yes" items (subjects were: hand soap; a post 11pm drink; and pillow choice) and a number of additional instances where they were a bit difficult. Room was lovely, all in good condition, other staff were on the face of it friendly (tho I didn't ask them anything they might say no to) and management response was professional when I complained so still worth four out of five
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Zain
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The Ruma hotel was brilliant, the staff were great, very attentative, friendly. The staff at breakfast are the best, Amal was our daughter’s favourite person and made us feel special everyday along with the countless other staff. The rooms are so luxurious, clean and spacious. After 10 days we still weren’t sick of breakfast- it was so yummy! The pool is very lovely and clean. The staff try to cater to every need. Would definitely recommend and hope we end up here again. We will be back! Thank you for making our trip so comfortable.
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Rushabh
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Fantastic location, facilities and importantly staff. Rooms was amazing too. Only thing, offer more local food options!!!!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Beautiful hotel. Rooms are lovely, the breakfast is incredible, one of the best hotel breakfasts I’ve ever experienced. Great location and staff are welcoming and attentive - highly recommend!
Saleena
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very confortable and convenient
Verified traveler
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great place to stay! Breakfast is fantastic. If you are able to, stay here!
Sneha
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Fabulous stay in a charming boutique hotel in the heart of KL! Staff were attentive, friendly and customer oriented. Breakfast was a real feast and would absolutely recommend the spa on site. Room was spacious, beautiful and elegantly decorated, shower and bath were a real treat. Would recommend as a solo traveller and would return here if back in Kuala Lumpur
Read More
Ria Jhoana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Everything was perfect
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great property location. Warm and welcoming.
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The RuMa hotel is a very good hotel to stay in whole in Kuala Lumpur. It’s only a short walk from major attractions in KLCC.
Hezril
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I would like to commend Fira at the reception for her kind welcome and the doormen and room servicemen who attended to me. Great hotel, my favourite in KL thus far.
Kumell
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved our stay at the Ruma hotel. The staff were all wonderful, the location is ideal for shopping, exploring and visiting all of the noteworthy attractions
Antonius
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great room, clean and comfortable. And to top it up, the minibar is all complimentary. The location is great, walking distance to KL Pavilion.
Sejal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

A beautiful hotel - an oasis far from the madding crowd outside. Everything was excellent. Breakfast gets quite busy and the pool but overall we had an amazing stay. The corner rooms are very spacious and ideal if you are staying a few days.
Number of reviews per page
20
40

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Exterior 4 The RuMa Hotel and Residences 如玛酒店

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 360 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The RuMa Hotel and Residences 如玛酒店

Number of reviews per page
20
40
Top reviews
Stuart
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

An excellent one-night stay at the RuMa. We were celebrating my wife’s birthday and the staff were incredible, from complimentary cake both in room and at the spa, to all the email communication before our arrival with plenty of recommendations. The room was exceptional and the pre-arrival email asks for pillow/bed preference which is a nice touch. The hotel ambience was lovely and we will definitely stay here again when we return to KL
Read More
Abbas
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Outstanding oasis in a bustling city. Great service, friending attentive staff, convenient location… so much nicer than some of the other more outdated luxury brands! Highly recommended.
Sam
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Cosy hotel lobby and rooms. Check in encountered some issues as we requested for our 2 rooms to be on the same floor where the reception agrees to help us arrange and come back to us via WhatsApp. Unfortunately, when we return in the evening, they did not contact us at all and the new reception team was not aware of our request. As for room, we book 1 twin and 1 king rooms. Both rooms our roomy, wooden floors are good unlike carpeted floors can be dusty. Bathroom area is separated from WC with rain shower and bathtub. Water pressure is strong, and there are 2 bathroom sinks. The king room is bigger and better layout as it has a walk in wardrobe. Only gripe is that every floor there is only 1 twin room. Buffet breakfast is included and default. The spread is good with different fried noodles each day like mee, bee hoon, nasi lemak, etc. Other spreads include soup noodle station, salad bar, bread, sausages, and you can order eggs cooked in many different ways from the servers who will bring them to your table. The swimming pool is nice as it is an infinity pool. The pool bar serves great drinks and snacks. Good location as you can walk to Pavilion and KLCC malls within like 10 mins.
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Javier
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This hotel is very lovely, excellent location and your new installations are very comfortable. The pool is very nice and your restaurants are delicious. We stay with our family very happy.
Gbemisola Tolulope Olukemi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful experience. Ruma is home away from home. Amazing breakfast
Gagan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent in every aspect!
Andrew
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Hotel is in tip top condition and the breakfast which is included for everyone, is excellent. Go early for breakfast. They've adjusted the menu options so now it's all free. Eggs have a separate menu. Pool side etc is lovely to hang out. Bars close at 11, be aware, tho room service available to 130am. I had several issues with the staff, especially the front desk staff who answer the phone if you have a query from your room, and the hotel listened to my complaints and did a service recovery by comping a late checkout and a ride to the airport, but I have to say the front desk staff instinct is to say "no" to the smallest request that might slightly inconvenience anyone, and they really need to pause for a moment and think "how can I make this a yes". Frankly front desk staff shouldn't be used for customer relations as they are often busy dealing with face to face customers so their attention is distracted. Anyway I had three instances where they argued back hard with a "no" on absurdly easy to say "yes" items (subjects were: hand soap; a post 11pm drink; and pillow choice) and a number of additional instances where they were a bit difficult. Room was lovely, all in good condition, other staff were on the face of it friendly (tho I didn't ask them anything they might say no to) and management response was professional when I complained so still worth four out of five
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Zain
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The Ruma hotel was brilliant, the staff were great, very attentative, friendly. The staff at breakfast are the best, Amal was our daughter’s favourite person and made us feel special everyday along with the countless other staff. The rooms are so luxurious, clean and spacious. After 10 days we still weren’t sick of breakfast- it was so yummy! The pool is very lovely and clean. The staff try to cater to every need. Would definitely recommend and hope we end up here again. We will be back! Thank you for making our trip so comfortable.
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Rushabh
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Fantastic location, facilities and importantly staff. Rooms was amazing too. Only thing, offer more local food options!!!!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Beautiful hotel. Rooms are lovely, the breakfast is incredible, one of the best hotel breakfasts I’ve ever experienced. Great location and staff are welcoming and attentive - highly recommend!
Saleena
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very confortable and convenient
Verified traveler
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great place to stay! Breakfast is fantastic. If you are able to, stay here!
Sneha
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Fabulous stay in a charming boutique hotel in the heart of KL! Staff were attentive, friendly and customer oriented. Breakfast was a real feast and would absolutely recommend the spa on site. Room was spacious, beautiful and elegantly decorated, shower and bath were a real treat. Would recommend as a solo traveller and would return here if back in Kuala Lumpur
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Ria Jhoana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Everything was perfect
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great property location. Warm and welcoming.
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The RuMa hotel is a very good hotel to stay in whole in Kuala Lumpur. It’s only a short walk from major attractions in KLCC.
Hezril
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I would like to commend Fira at the reception for her kind welcome and the doormen and room servicemen who attended to me. Great hotel, my favourite in KL thus far.
Kumell
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved our stay at the Ruma hotel. The staff were all wonderful, the location is ideal for shopping, exploring and visiting all of the noteworthy attractions
Antonius
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great room, clean and comfortable. And to top it up, the minibar is all complimentary. The location is great, walking distance to KL Pavilion.
Sejal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

A beautiful hotel - an oasis far from the madding crowd outside. Everything was excellent. Breakfast gets quite busy and the pool but overall we had an amazing stay. The corner rooms are very spacious and ideal if you are staying a few days.
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