Best Western Plus Luna del Mar

E él te servicios

I had a pleasant stay overall. The oceanfront views were beautiful, and the pools were well-maintained. The room was clean; however, I did encounter a large spider in the bed, which was concerning. Fortunately, I was not bitten. Aside from this incident, the hotel was great.

No dishes glasses coffee cups. No tea coffee sugar etc even though google says there was. Frig wasnt working only yo find out wasnt plugged in. No wifi in unit or just outside. No face face clothes or hand towels. Staff were great

We paid for an upgraded room and was not given the room we paid for or any money refunded. It was advertised that there was 3 pools and hot tub on site. That was not correct. There was no hot tub. It was advertised that there was airport shuttle included and that also was lies. You have to pay for a taxi. Which is 850 pesos.

Great hotel nice views

Everything was excelent !!

Everything was so nice, thank you!

This is a nice budget hotel located in a nice area.

Bueno

It was an interesting stay. Loved the staff, Jennifer in the restaurant and Elsa...well we just loved each other! Hotel needs work though, not up to Best Western Plus standards. No breakfast included and no hot water for most of our stay. Where is the plus?

El ceviche es aceptable, pésima atención, nunca fueron para ofrecer servicio a la alberca ni a la playa, el lugar esta muy deteriorado. No aceptan tarjeta debito y no pueden cobrar con tarjeta de crédito. Porque no cargar a tu cuarto y al final pagar la cuenta? Es muy inconveniente traer efectivo o tarjeta en la playa

It’s an old building that doesn’t have an elevator. Most of the amenities didn’t work, like the iron or the phone. We asked for new ones and they never gave us another one

Overall the rooms are in very bad shape. Internet did not work well. They didn’t recognized my membership points. Beds also were not good . Gas for calefacción was unstable .

Room was dusty and floors were dirty other than that stragglers is really friendly and it’s a very safe area.

No elevator and to many stairs to get to my room.

The hotel was in a nice area. Staff was nice the only thing is that if booking through Expedia breakfast is not included. The rooms were clean just needs a little extra in bathrooms.

Wasn’t very clean. Lots of maintenance work happening while we were there, so it was quite noisy. Tried to use the in-room safe, but it was literally GLUED to a shelf and came right off!! Room itself was tiny and not very clean.

Great location

Overall wasn’t a pleasant experience

Cuando nos dieron la habitacion teniamos una TV que no tenia senal y me dijeron cuando llame a recepcion que estaban arreglando cableado del la compania de cable y estaban arreglando eso,salimos ala playa y por la noche que llegamos ala habitacion volvi a llamar y me dijeron lo mismo que solo internet servia y baje para comentarlerles que en otros cuartos se veia la TV y me dijeron que solo you tube y nexflix agarra y le dije que al menos que vieramos esas programaciones,por lo cual la recepcionista se dio cuenta que la TV que teniamos era muy vieja y ni eso se podia ver por lo cual llamo con alguien para poder agarrar otra television de otra habitacion y llevarla a nuestra habitacion Andrea le doy review por que hizo todo para que estuvieramos bien en nuestra estadia lo que las del turno de la tarde cuando llegamos no hicieron nada. Y tambien al llegar a mi hermana la hicieron esperar 30min por su habitacion y despues le dicen que tardarian 15 min mas por lo cual mi hermana les dijo mis hijos tienen mucho calor aqui afuera en donde nos tienen en la sala de espera dame alguna que tengas disponible lo cual le dieron una habitacion super chica. Mala experiencia tuvimos desgraciadamente.