Chez Waffle Hotel

Overall very good value for the money. Just needs attention to basic needs. No hot water. Remotes need batteries no light in bathroom. Very friendly staff and great breakfast. Very nice location.

Hotel did not provide me service/room . I was not able to check in . No messages, emails was answered. I can’t get refunded!! Terrible experience

Unfortunately, we experienced an electricity outage one night and had no water another night. Other than that, the staff was very nice, the breakfast was good, and the location was perfect for my needs.

Pool and natural water oil could use some cleaning, especially the natural pool, too much algae to get in the steps, but can view some tropical fish. The included breakfast was good.

Very nice pond full of sea creatures

The complimentary breakfast was excellent, and the property was charming. Also, the room was nice and clean.

We reached out to the property both the day before our check-in and again on the day of, but unfortunately received no response. Due to unforeseen delays, we arrived in Cancun much later than planned—around 8 p.m. instead of our original 7 a.m. arrival time. We attempted to communicate our delayed arrival to request check-in instructions, especially since we learned that the office closes at 4 p.m. Despite our efforts, we received no guidance, and upon arriving at the hotel, we were unable to check in. This situation caused significant inconvenience, as we had to scramble to find alternative accommodations late at night. With more responsive communication, we believe this could have been avoided, allowing us to better prepare for our delayed arrival and avoid last-minute changes.

I thought this would be a hidden gem, but it's not really well maintained, there was no actual hotel staff to talk to, no desk besides the waffle shop, there was mold in some areas of the room and no hot water to be found on the showers.

Chez Waffle Hotel had its charm, including a cute pond right outside our bedroom it was cute with fishes and it was connected to the lakefront. However there were two lounge chairs nearby but they were unfortunately dirty, making the outside patio less appealing as a place to relax. Despite these drawbacks, the location was convenient for our plans, just a short walk to a beautiful beach. The on-site coffee shop adds a nice touch, and the chilaquiles are a must-try. We stayed for one night, and it served as a decent, affordable option for a short stay, but the outdoor cleanliness could definitely be improved.

Nice little hotel in a very quiet neighborhood. Rooms are nice and clean. Comfortable beds. The back yard needs a little love. It's the primary reason we booked, and the common area lounge chairs looked like they hadn't been cleaned in a long time, and the wooden swings over the cove and bar looks less than structurally sound. That said. The plunge pool was very nice and overall, for what we paid, was a great place to stay in Puerto Aventuras. We would stay again, but hopefully the back yard is given a little more love.

I have stayed in many places in PA. This is by far the worst. I dont say that lightly. We checked out 4 nights early. Our room was never cleaned. The grounds were never cleaned. Trash in the lagoon, snake skins by the front door, our room looked nothing like the pictures. There is NO beach 300 ft from the room that you can access unless you trespass. No where in the booking did it say the air conditioner turns off during the day until 7:15 pm. The filtered water comes out of a filthy dispenser. For the money you can stay in a way nicer place. Will not return.

I loved the canal view from my room. There is a swimming pool and a "pool" was created with ocean water and tropical fish, that has water flowing in from the boat canal. It was early May, low season, when I stayed and I felt like I had the place to myself. The room was nice and had everything I needed. You might want to rent a bike or a golf cart to get around. I loved Puerto Adventuras. The ocean water was calm and clear to swim/snorkel in because of the artificial reef. Very safe and quiet. Good to get away from the chaos of Playa del Carmen. I had a rental car (note, there is no parking lot at this hotel) so it was easy to drive to restaurants and the beach. I wonder if the hotel serves food at dinner time in the high season?

shelves falling off the walls empty cups outside cannot bill food to room food was average at best poorly installed bath taps and the list goes on

Nuestro vuelo se retraso varias horas, avisamos a tiempo que nos esperaran para hacer un late check in. Cuando llegamos tarde en la noche, nadie nos esperó, dormimos literalmente en la calle! Por la mañana buscamos otro hotel. Fue la peor experiencia de mi vida.

Hotel was nice and staff was amazing but TV was broken

Great hideaway

This is a beautiful hotel located on a gorgeous, quiet street. My family and I had a wonderful stay here. It's a perfect location, with the restaurant right on site for breakfast & lunch. We loved all the restaurants & shops just down the road and of course watching the dolphins.

There was no hot water after 2 days and the toilet was broken. Had to check out and book a different hotel after 2 nights. Hotel staff was not able to fix the hot water. They lied and told me it was being fixed but nobody fixed anything. Good waffles, horrible hotel.

The A/C didnt work. The room was boiling. Highly uncomfortable. WiFi was iffy most of my stay.

A very quaint rustic quiet property. Ideal for staying a few nights.