Hotel Imperial Laguna Faranda

Muy buena. Tranquilo, cómodo muy limpio y agradable.

Everything was really in bad shape

Toilet was not working, breakfast choices were very limited.

The hotel is not the same at the picture and also I checked out on the first day of 8days

When I write that the front desk my room was not ready. He gave me a room which I requested one bed and give me room with two beds. Also the room did not have a lock then he gives me a lock and it does not work. Then he tells me the room won't be ready for a couple hours then all of a sudden 5 minutes later he said oh yeah we have a room now. He kept on ignoring me at the front desk and he made me wait in the other room until my room was ready I just felt not treated really well. The gentleman who works in the cafeteria or really hard and seems to be really Pleasant and friendly. Would I go back to this hotel I don't think so because the bad experience on the front desk the others were okay. The price was reasonable but the place it seems to be run down.

Needs fixing. Walls are cracked in and outside the building. Balcony was broken, we were going to take a picture and I leaned on the rail made of wood and it was broken. If I leaned hard, I would have gone over it and we were 3 stories up.

Great place and staff!

Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to.

Excellent service

No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean

Very old building and poor services.

Service was top notch

They dont even have basic facilities like wifi no wifi inside your room they will just fool you just mentioning in the specifications and no security.

Room needs upgrades and needs to be fixed up.

Room was very clean and spacious. The furniture on the balcony is dated and could be updated. Staff at the reception area were very nice and attentive. Great place to stay if your loooking for a quiet place away from the touristy part of Cancun yet not too far away if you want to join the fun.

DO NOT stay here. There were bugs in the room, looked like bed bug stained mattress - we couldn’t see any live ones but were not certain there weren’t any - and mould on the mattress. The patio door did not lock or close fully, the safe didn’t even have a lock on it. The door to the room didn’t have a manual internal lock and there was enough space to see through to the hallway through the door - I’m surprised no one tried to break in. There was also some kind of rave all night through till the next late morning from somewhere nearby (maybe across the water) and it was so loud and the bass was shaking our room. Hardly slept. Worth spending more money elsewhere.

Nice staff and clean rooms

Muy bien todo! António Nunes

Muy céntrico con lugares y opciones para comer. El staff muy atento y el desayuno muy rico. Muy limpio y tranquilo!

Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition