Hotel Imperial Laguna Faranda

Hotels
6.4
/10
Pleasant
868 reviews

What Guests Say About Their Stay

David

10.0
/ 10
Muy céntrico con lugares y opciones para comer. El staff muy atento y el desayuno muy rico. Muy limpio y tranquilo!
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gary

10.0
/ 10
Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels.

Rosa

10.0
/ 10
I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water
In the Area
See Map
Calle Quetzal No.11, Km 7.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Imperial Laguna Faranda is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Imperial Laguna Faranda

Calle Quetzal No.11, Km 7.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Lobby Hotel Imperial Laguna Faranda
Exterior 2 Hotel Imperial Laguna Faranda

Discover More About Hotel Imperial Laguna Faranda

General


Near Chac Mool Beach

Location


Located in Cancun (Zona Hotelera), Hotel Imperial Laguna Faranda is within a 5-minute drive of Cancun Convention Center and Tortuga Beach. This golf hotel is 3 mi (4.8 km) from La Isla Shopping Mall and 3.5 mi (5.6 km) from Playa Tortugas.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.1 km / 0.1 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi
Playa Ancha - 0.8 km / 0.5 mi
Cancun Golf Club at Pok Ta Pok - 0.9 km / 0.6 mi
Plaza Caracol Mall - 1 km / 0.6 mi
UltraMar Ferry Terminal - 1.5 km / 0.9 mi
Cancun Convention Center - 1.5 km / 1 mi
Caracol Beach - 1.6 km / 1 mi
Forum By The Sea Mall - 1.6 km / 1 mi
Tortuga Beach - 1.7 km / 1 mi
Forum Beach - 1.7 km / 1 mi
Gaviota Azul Beach - 1.9 km / 1.2 mi
Chac Mool Beach - 2.1 km / 1.3 mi
Isla Dorada - 2.4 km / 1.5 mi
Langosta Beach - 2.9 km / 1.8 mi

The preferred airport for Hotel Imperial Laguna Faranda is Cancun Intl. Airport (CUN) - 24.4 km / 15.2 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Dining


A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms


Make yourself at home in one of the 62 individually furnished guestrooms. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Hotel Imperial Laguna Faranda

Swimming Pool Hotel Imperial Laguna Faranda
Swimming Pool
Common Space Hotel Imperial Laguna Faranda
Common Space
Lobby Hotel Imperial Laguna Faranda
Lobby
Exterior Hotel Imperial Laguna Faranda
Exterior
Others Hotel Imperial Laguna Faranda
Others

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

General

  • Smoking area
  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly
  • Accessible parking

Public Facilities

  • Parking
  • Safety deposit box
  • Elevator

Transportation

  • Limited parking
  • Airport transfer

Food and Drinks

  • Continental breakfast
  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Imperial Laguna Faranda

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Imperial Laguna Faranda
62
Number of floors in Hotel Imperial Laguna Faranda
3
Another facilities in Hotel Imperial Laguna Faranda
Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge, Outdoor pool

Frequently asked question in Hotel Imperial Laguna Faranda

What are available facilities at Hotel Imperial Laguna Faranda?
There are top facilites at Hotel Imperial Laguna Faranda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Imperial Laguna Faranda?
The standard check-in time at Hotel Imperial Laguna Faranda is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Imperial Laguna Faranda provide breakfast?
Yes, Hotel Imperial Laguna Faranda provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Imperial Laguna Faranda
Hotel Imperial Laguna Faranda has a 3.0-star rating.
How many floors does Hotel Imperial Laguna Faranda have?
Hotel Imperial Laguna Faranda has 3.
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More Reviews from Other Guests in Hotel Imperial Laguna Faranda

6.4
Pleasant
From 868 reviews
Cleanliness

6.4

Room Comfort

6.0

Location

7.0

Service and Facilites

6.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Imperial Laguna Faranda

Number of reviews per page
20
40
Top reviews
Maëva
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was really in bad shape
Yuriy
icon-
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Toilet was not working, breakfast choices were very limited.
Christiana
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is not the same at the picture and also I checked out on the first day of 8days
TAREK
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

When I write that the front desk my room was not ready. He gave me a room which I requested one bed and give me room with two beds. Also the room did not have a lock then he gives me a lock and it does not work. Then he tells me the room won't be ready for a couple hours then all of a sudden 5 minutes later he said oh yeah we have a room now. He kept on ignoring me at the front desk and he made me wait in the other room until my room was ready I just felt not treated really well. The gentleman who works in the cafeteria or really hard and seems to be really Pleasant and friendly. Would I go back to this hotel I don't think so because the bad experience on the front desk the others were okay. The price was reasonable but the place it seems to be run down.
Read More
Ricardo
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Needs fixing. Walls are cracked in and outside the building. Balcony was broken, we were going to take a picture and I leaned on the rail made of wood and it was broken. If I leaned hard, I would have gone over it and we were 3 stories up.
Larissa
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great place and staff!
Ehteshamuddin
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to.
Read More
Rohit Kamalakar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent service
Claire
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean
Denis
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Very old building and poor services.
Ampelio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Service was top notch
Vinod
icon-Family
Family
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

They dont even have basic facilities like wifi no wifi inside your room they will just fool you just mentioning in the specifications and no security.
Vivek
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room needs upgrades and needs to be fixed up.
Isela
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was very clean and spacious. The furniture on the balcony is dated and could be updated. Staff at the reception area were very nice and attentive. Great place to stay if your loooking for a quiet place away from the touristy part of Cancun yet not too far away if you want to join the fun.
Brooke
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

DO NOT stay here. There were bugs in the room, looked like bed bug stained mattress - we couldn’t see any live ones but were not certain there weren’t any - and mould on the mattress. The patio door did not lock or close fully, the safe didn’t even have a lock on it. The door to the room didn’t have a manual internal lock and there was enough space to see through to the hallway through the door - I’m surprised no one tried to break in. There was also some kind of rave all night through till the next late morning from somewhere nearby (maybe across the water) and it was so loud and the bass was shaking our room. Hardly slept. Worth spending more money elsewhere.
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Edith
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice staff and clean rooms
Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Muy bien todo! António Nunes
David
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Muy céntrico con lugares y opciones para comer. El staff muy atento y el desayuno muy rico. Muy limpio y tranquilo!
Sangita
icon-Leisure
Leisure
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition
Keith
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I do not recommend this hotel.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel Imperial Laguna Faranda

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.4
Pleasant
From 868 reviews
Cleanliness

6.4

Room Comfort

6.0

Location

7.0

Service and Facilites

6.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Imperial Laguna Faranda

Number of reviews per page
20
40
Top reviews
Maëva
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was really in bad shape
Yuriy
icon-
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Toilet was not working, breakfast choices were very limited.
Christiana
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is not the same at the picture and also I checked out on the first day of 8days
TAREK
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

When I write that the front desk my room was not ready. He gave me a room which I requested one bed and give me room with two beds. Also the room did not have a lock then he gives me a lock and it does not work. Then he tells me the room won't be ready for a couple hours then all of a sudden 5 minutes later he said oh yeah we have a room now. He kept on ignoring me at the front desk and he made me wait in the other room until my room was ready I just felt not treated really well. The gentleman who works in the cafeteria or really hard and seems to be really Pleasant and friendly. Would I go back to this hotel I don't think so because the bad experience on the front desk the others were okay. The price was reasonable but the place it seems to be run down.
Read More
Ricardo
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Needs fixing. Walls are cracked in and outside the building. Balcony was broken, we were going to take a picture and I leaned on the rail made of wood and it was broken. If I leaned hard, I would have gone over it and we were 3 stories up.
Larissa
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great place and staff!
Ehteshamuddin
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to.
Read More
Rohit Kamalakar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent service
Claire
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean
Denis
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Very old building and poor services.
Ampelio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Service was top notch
Vinod
icon-Family
Family
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

They dont even have basic facilities like wifi no wifi inside your room they will just fool you just mentioning in the specifications and no security.
Vivek
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room needs upgrades and needs to be fixed up.
Isela
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was very clean and spacious. The furniture on the balcony is dated and could be updated. Staff at the reception area were very nice and attentive. Great place to stay if your loooking for a quiet place away from the touristy part of Cancun yet not too far away if you want to join the fun.
Brooke
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

DO NOT stay here. There were bugs in the room, looked like bed bug stained mattress - we couldn’t see any live ones but were not certain there weren’t any - and mould on the mattress. The patio door did not lock or close fully, the safe didn’t even have a lock on it. The door to the room didn’t have a manual internal lock and there was enough space to see through to the hallway through the door - I’m surprised no one tried to break in. There was also some kind of rave all night through till the next late morning from somewhere nearby (maybe across the water) and it was so loud and the bass was shaking our room. Hardly slept. Worth spending more money elsewhere.
Read More
Edith
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice staff and clean rooms
Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Muy bien todo! António Nunes
David
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Muy céntrico con lugares y opciones para comer. El staff muy atento y el desayuno muy rico. Muy limpio y tranquilo!
Sangita
icon-Leisure
Leisure
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition
Keith
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I do not recommend this hotel.
Number of reviews per page
20
40