Palais Clementina & Spa

From start to finish our experience was a DISAPPOINTMENT!!! On arrival we were allocated the rooms. However, we paid for an upgrade and staff did not know what that meant and specified all rooms were the same. We reverted back to our Expedia voucher to show what we had booked to be then informed the rooms were not available. We had to show the images on the website to show what we had booked. after some time we were then provided with the upgraded rooms we had paid for. Only one room was ready so 4 of us had to share until our room was ready. Furthermore, we were shown occupied rooms without the occupies consent which concerned us. The day reception staff were unhelpful. Due to language barriers they were not accommodating or flexible to our queries as we did not speak French or Arabic. For example, the waiter for dinner was extremely rude. He did not acknowledge us for 30 minutes to take drink order or provide us with a menu. When we merely asked him a question about ordering food for dinner he replied ' I don't speak English' then walked off and left us at the table and served other guests. We had to call him several times to make an order and he would either ignore us or tell us to wait, by this time other guests had received their 3 course meals. The menu was poorly written and didn't not explicitly state there was meat/fish in the meals and when we state this to the waiter he did not care and was unwilling to change when we wanted .

It was quite and peaceful and not very busy. But the service we received was poor. There was construction works going on when we arrived at the hotel everyday and I could not rest or sleep peacefully because the works would start at 10am everyday. Also the contraction works made a hole in our room big enough for a head to pop in and we could see bulders who kept having a peek into our room. Upon request to change the room we are given a room without a propa functioning shower.

If you like quietness & Luxury - this is the play to stay in Kech

nice place. Few service items to fix. Poor breakfast and poor food menu.

Great hotel, quiet, staff is friendly... The facilities are authentic. Would definitely stay there again

Absolutely terrible ! Were all previous reviewers blind ?? Ok the Riad looks good from outside but that's about it. Everything else is absolute disapointment from service to room cleaniness and comfort. We skipped the breakfast and canceled our next night.

No TV connection! Toilet flash was not work first one day and they refused to change my room!! I had big argument, later on they changed with smaller room. Most of the staff are very helpful. Hotel are very traditional building , outside pool was very dirty!! Spa was out of order!! First two nights there was no light outside the building! ! Overall hotel view are very nice like a castle!! But more maintaining will require.

wonderful week before Christmas. Staff couldn't be more helpful, the hotel is unique and the weather perfect. Bring lots to read and just soak up the sunshine in this oasis of peace. Always negotiate the taxi fare before you get in (no meters), airport to the hotel around 200 mads. The hotel has a deal with a local company so fare to the Square and airport (90 minutes minimum hotel to departure lounge) is 100 mads. 140 mads to the £ at the airport, first bank we went to off the Square we got 144. For a light lunch in the Square try Snack Toubkal in the corner 30 mads for steak chips and a salad. If you fancy exploring turn right on the main road there are lots of cafes and quirky shops including a fossil shop and a patisserie.

Was fantastic, beautiful, peaceful hotel. Good garden and pool, nice atmosphere very good quality/price ratio.

Beautiful Palais, if you are looking for anything other than peace keep looking. A Big thank you to the lovely receptionist Naima and her beautiful smile, made sure everything was smooth. Abdelkrim,and Mohsin, such beautiful humans who do their best at all times. Zahra and Rabia, do a wonderful job in keeping up the rooms. and if you are out partying at night,Abdessadek and or Abdelkader will make sure the door to the Palais is open for u. Simo, the lifeguard , what can i say, just dedicated. big thanks Palais Clementina staff. i will surely return

Just spent 3 nights at the Palais Clementina and loved every minute. Madjid and his staff were very helpful and attentive. Hotel suite was amazing with views over the beautiful gardens and pool. Just 15 minutes from airport.

I had a lovely stay at Palais Clementina, it was peaceful and homely. The only downfall is it isn't child friendly.

The hotel is very basic and needs a lot of renovating and, more importantly, cleaning. The hotel staff are very friendly but not the best, although this is partly down to not having the means to offer anything better. The food is really quite terrible. Same breakfast everyday and although it was easy food to make (omelettes, pancakes etc) it was never hot or even warm! The dinner was shicking, salad that had been clearly standing out of the fridge for a few hours so was limp and lifeless, the direst chicken I've ever had the displeasure of putting in my mouth and simply rubbish desserts. The pool and gardens are lovely but this is literally the only plus side to this hotel. We did however, find the funny side of things as they were so inconsistent with everything, it made each day entertaining to find out what was going to happen to us next.

This really was a great place to relax in tranquil authentic surroundings. Peaceful and luxurious and wonderful staff. If you are looking for somewhere to escape the pressures and bustle of Marrakech with staff you can trust then this is ideal. The traditional food was so much better than the eateries in town. Our executive suite was truly palatial, opening right into the garden and the pool.

Établissement au calme excentré de la médina (10 min en voiture) Personnel souriant Belle piscine Établissement décoré dans le style marocain digne du palais dont il porte le nom

Magnifique hotel, chambre grandiose, cadre très très sympa ! Dommage que l'hotel semble un peu désert et que, malgré des personnels plus nombreux que les clients, les services ne soient pas à la hauteur (offre pauvre, délai d'attente, présence,...). Toute l'équipe est pourtant toujours très sympa et souriante

Personnel aux petits soins et gentils , soucieux de faire de ce séjour un séjour agréable, excursion personnalisée

établissement magnifique mais service zéro rien à manger au petit déjeuner ni au dîner , on m a volé un sac avec mes produits solaires .

A éviter Avis sur Palais Clementina Avis en attente par mobile le palais ne correspond pas à la description et aux différents avis nous avons séjourné plusieurs nuits et franchement après plusieurs voyages à Marrakech cela ne correspond pas à un 4 étoiles. chambre sale ménage fait en 5 minutes et superficiellement sans vider les poubelles, nous sommes deux et on mets une seule serviette, moisissure sur les joints cuvette toilette cassée et sale au fond .literie très dur on a l'impression de dormir sur une planche. petit déjeuner médiocre pas de viennoiseries le premier jour arrivé à 9h30 et débarrassé à 10 h car plus rien à mettre le directeur n'a pas fait les courses .les autres jours le minimum pour le déjeuner pas de cereales, pas de yaourts par contre pain rassi. Piscine sale manque d'entretien carrelage cassé matelas trouée protection sale...et ils font sécher les serviettes sans les laver...Honteux. Musique forte à la piscine. Nous avons mangé un soir et le couscous était froid il sortait du frigo le personnel désabusé se balade, discute viens se servir au déjeuner sans se soucier des clients, parle fort. ne cherchez pas la salle de sport elle est invisible. Et quand on demande la direction il n'y a personne bref je ne le recommande pas du tout. et je n'ai pas l'habitude d'être sévère avec mes +100 contributions sur tripadvisor mais là il faut pas exagérer

Cadre extérieur magnifique. Cet établissement est un mix entre hotel et Riad, c'est vraiment charmant.