Fletcher Hotel - Restaurant Waalwijk

Our family booked two nights with this hotel after spending four nights at two other Fletcher hotels in the Netherlands, and we were VERY disappointed! We arrived to a room that was SIGNIFICANTLY different than the one displayed on EXPEDIA’s site. When we asked for another room or our money back to use at another hotel, our request was denied and we were offered complimentary drinks. Being that it was after 7pm, and we had been on the road all day, we had no option but to stay in this horrible room. They were kind enough to provide an adequate room for the second night, however, they refused to refund us the full amount for the first night, and rather offered us a €40 partial refund. We have spent thousands of dollars over the years with Expedia and sadly, we will no longer be able to use their services after they did not provide the support we needed in this instance. We will also be avoiding the Fletcher family hotels going forward as well. This experience spoiled our last nights in Europe, and we were hoping this could have been dealt with in a more fair manner.

Couldn't get any drinks after 10 pm

Rooms were clean but very basic. No main light in the room. The coffee and tea facilities weren’t filled up on a daily basis. Breakfast was minimal for the price charged. Bar closed early or wasn’t even open.

We had the 4 bed family room 233 which was very dated, but more like an apartment than hotel room. It was fully furnished with dining table, chairs, sofas and TV as well as a stocked kitchen! The beds were very comfortable and all clean, it was just the decor of the room that let it down in truth. The en suite looked like it was fitted in the 70s, albeit everything worked perfectly so no real complaints. The restaurant was brilliant, staff were very helpful especially with us being English speakers. Breakfast was very good, typical cooked breakfast with continental as a choice. We had an evening meal in the restaurant which was delicious, locals eat here too so that was a good sign to me. Overall, the hotel was great for what we needed - a place to sleep after a day at Efteling (7 minutes drive so perfectly located) and eat and evening meal.

Room was fine, hotel and room was a bit dated. A few stains on carpet, and not totally clean. bathroom clean. Pillows very soft but beds fine. Location good

Could do with soundproofing!

Clean room Nice staff

Little or no staff support. Especially as I was travelling with a child. Didn’t feel like the staff were willing to help

A bit shabby around the edges but overall pretty good.

A bit shabby around the edges but overall pretty good.

Lovely room, nice food in the restaurant and kettles with tea and coffee in reception that you could take to your room were a big bonus, only stayed 1 night but would happily stay for longer

Family room not the best but breakfast was really good

If you're looking for a place to stay for a night or two, this option is acceptable. The room only provides towels; if you want a kettle, tea, coffee, or an iron, you will need to collect those items from the lobby. Additionally, the lights in the bathroom kept flickering, and on the last day, there was a strong, unpleasant odour coming from the drain. Good location for the Efteling theme park.

The hotel is in a serious need of a refresh. The rooms felt stale and unclean. The area around the toilet was heavily stained. Mould on the shower curtain. Was grateful it was just a stopover for us and we got up and out early as it wasn't pleasant. Breakfast was rudimentary.

It is a nice horel. Needs a bit of updating. A hair dryer in the rooms would be good idea. The bar was great. Nice and friendly staff.

This was an overnight stay before our trip to Efteling, which is then only a short drive away. For our needs the hotel was good The room was a decent size for a family. The bathroom had a bath and separate shower. The decor was a little tired but not an issue for one night. We didn’t see a safe in our room and that would be an issue for longer stays. Staff were all friendly. Restaurant felt modern and clean, but breakfast options were limited. Again not an issue for a one night stay. I would stay here again as a stopover.

Amazing and clearness

A lovely property with friendly personnel. This hotel is not a shiny large 5-star property and does not pretend to be one. Really friendly personnel with clean rooms, decent showers and clean bathrooms, with a great restaurant. The management have clearly made sure the right people with the right attitude are looking after guests.

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Nice staff and ideal for a stay if visiting Efteling. Nothing else around the hotel and basic rooms which need updating. Would stay again if I was desperate when visiting Efteling.