Urban Residences

The room was clean but only one hand towel and no bath mat. Managed to resolve this by getting in touch with the reception. Location is perfect!

The room is spacious. However, the room is so dirty. The edges in the shower room have molds. The curtains are also dirty.

This place has seen better days. We had a big apartment with a lovely view but other than that it was pretty grimy. The front office staff were fine, though not overly friendly. The real issue is the state of the apartment, it's in complete disrepair, exposed pipes coming out of walls, huge damage to other walls. Good location and functional enough but needs a good update.

A few minor things with damage and stains in the room. Take pictures when you first arrive just in case they try to charge you out of the deposit you pay on arrival.

We were traveling as a family of 6, 2 adults and 4 children. We were required to book 2 apartments as our group was too large for one. I was given the option to pre-select my rooms. I selected 2 rooms on the same floor only to be given rooms on different floor. I was told they were fully booked and my selection could not be honored. The rooms were very poorly maintained. Cracks on the floors covered with cardboard and duct tape, door handles that fell off, paint crumbling off the walls and a shower that leaked and flooded the entire bathroom. One bedroom had floors that were radiating heat so hot that the room was overheating and we could not use it to sleep in. My child had to use the couch. The rooms also smelled awful. At night the street is so loud with excessive honking, street racing and fireworks randomly being set off outside the building. We asked the front desk to fix the shower and provide us new towels since they were all used to clean the flood which they did not do. At 7:30 am on the day we were leaving our room keys no longer worked. We needed to retrieve our luggage from our rooms to leave and could not get in. We went to the front desk and were told that because they made news keys for the next arrivals our keys no longer worked despite check out time only being at 11am. This place had potential but it seems that it has been very poorly maintained and needs new management. I do not recommend this hotel.

Unfortunately the staff member on in the afternoon if check in was quite rude the lady in the morning was lovely. The property could do with a room refresh

Amazing

Great location! As described, beautiful apartment on the 11 floor. Very helpful and kind staff! We will be back!

Large tile in bathroom missing. Lots of door handles have banged up the walls and doors. Stains in the kitchen. Minimal amenities -- no dish soap or sponge. Beautiful view. The glass paintings were nice.

The shower in the bathroom was a bit dirty and not very clean. The studio as a whole was very good, with a few minor drawbacks. But overall it was great.

Clean rooms and common areas

- Clarity about deposit prior to booking! - Staff were very friendly and understanding - considering how spacious the rooms are and how nice the kitchens are, the rooms rooms themselves are in serious need of maintenance and repairs. Cracks on the floors are concerning, curtains are dirty & even the bedsheet was seriously stained

excEllent facilities & location

Location is absolutely great, smack in the middle of downtown with everything you need within walking distance. The property itself is ok (the people at the front desk are great). We stayed for more than 2 weeks so the cleaning was a bit dubious. We checked in early because the room was supposedly ready, but the bed wasn’t done for instance. One of the cleaning days no one came so needed to ask for that. They also gave 1 set of towels even though it says they’re supposed to give 2. The pressure of the shower is seriously low, the microwave wasn’t working. Used the laundry. It’s good enough but not great. It could be so much better but maybe it was the unit we had (corner on the 7th).

Central location. And big apartment

The staff were very friendly and helpful. Issues with room included, while you could open the door once I was shown, the door handle is actually broken. The heating in the room didn't t work properly. The staff said they had a technician look at it but I don't really think it was fixed as the room remained cold. There were water stains and mould in the shower, one of the sliding doors in the kitchen cupboard was hard to push, the sliding table in the bed slide table on the right hand side of the bed is broken. Having said that the apartment appeared to be clean. Some addition cleaning products would be useful such as a broom an dustpan and brush would be a useful addition.

This is a good property with high end furnishing. My only message to the owners is to keep up with maintaining the property by painting walls and touching things up to match the high quality of the furnishings. Loved having access to laundry room. Staff were Ok, but a bit ambivalent compared to other places I have stayed.

Balcony views were great from the front in the back so so because of ongoing construction.

L’appartement est grand et confortable. Les rideaux n’étaient pas propres (incluant ceux de la salle de bain) et plusieurs crochets de ceux-ci étaient décrochés. Ça donne un aspect négligé à l’appartement. Il y avait des taches sur le fauteuil. On a apprécié le local à vélo. La salle de lavage serait plus appropriée à l’étage (sans les appâts à souris…)

Good location. Otherwise wouldn’t stay here again.