The Grand by SkyCity

Hotels
8.9
/10
Exceptional
1,427 reviews

What Guests Say About Their Stay

Diane
10.0
/ 10
Very comfortable bed, spacious room and the spa was fantastic. Would happily return.
Philippa
10.0
/ 10
Fabulous hotel. Clean, quiet, and comfortable. Being central made it Convenient to restaurants within walking distance
Jenny
10.0
/ 10
Loved our stay! Felt very welcome. Thank you for the complimentary champagne for our engagement. Felt very special. Jenny and Henry
In the Area
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90 Federal Street, Auckland Region, New Zealand, 1010

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
The Grand by SkyCity is located in area / city Auckland Region. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Grand by SkyCity

90 Federal Street, Auckland Region, New Zealand, 1010
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Location


The Grand by SkyCity is located in area / city Auckland Region.

About The Grand by SkyCity

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Grand by SkyCity exclusively for you.

The Grand by SkyCity is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Grand by SkyCity.

All facilities in The Grand by SkyCity

Others The Grand by SkyCity
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Indoor pool
  • Sauna
  • Steam room
  • Casino

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Elevator

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Bar
  • Breakfast

General

  • Banquet
  • Parking (surcharge)

Business Facilities

  • Meeting facilities
  • Business center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Grand by SkyCity

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately NZD 45.00 for adults and NZD 24.00 for children
  • Self parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 60.00 per night
  • Rollaway bed fee: NZD 60.00 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200.00 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Grand by SkyCity
312
Number of floors in The Grand by SkyCity
17
Another facilities in The Grand by SkyCity
Laundry service, Newspaper in lobby, Luggage storage, Express check-out, Porter

Frequently asked question in The Grand by SkyCity

What are available facilities at The Grand by SkyCity?
There are top facilites at The Grand by SkyCity such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Grand by SkyCity?
The standard check-in time at The Grand by SkyCity is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does The Grand by SkyCity provide breakfast?
Yes, The Grand by SkyCity provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Grand by SkyCity?
The Grand by SkyCity is a 5.0-star hotel.
How many floors does The Grand by SkyCity have?
The Grand by SkyCity has 17 floors.
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More Reviews from Other Guests in The Grand by SkyCity

Overall Ratings & Reviews The Grand by SkyCity

Traveloka (7)
Other sources (1,420)
9.0
Exceptional
From 1,420 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Grand by SkyCity

Number of reviews per page
20
40
Top reviews
Brett
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing as normal . Love this place
Terere
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really friendly and helpful staff. There were a few little things like remote not working in the room which when that is how you find out the dinning options etc was frustrating also the shower was broken. Only 1 of the shower heads worked. Luckily my partner knew how to fix it but just not something you expect in place you pay sp much for.
Read More
Diane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very comfortable bed, spacious room and the spa was fantastic. Would happily return.
Brian
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely staff, great location and large, clean rooms
N
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Always great
Lynne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was very satisfied with room very Spacious
Philippa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fabulous hotel. Clean, quiet, and comfortable. Being central made it Convenient to restaurants within walking distance
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Jenny
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved our stay! Felt very welcome. Thank you for the complimentary champagne for our engagement. Felt very special. Jenny and Henry
Cian
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Goof
Melinda
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Sky Grand was comfortable and clean, we had an excellent meal at Metita. Enjoyable stay
Jeremiah
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great for a staycation. Wife and I both took our parents here for a weekend of relaxing in the city. Great day sap facilities, restaurants and of course the Sky Tower.
Jhana
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very comfy rooms.
Renee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Best
EDITH
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Vey nice place walkable right in a center nice staff
Tina
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was nice
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Conveniently located to restaurants shopping etc Checkin was made difficult by girl who didnt quite understand how hold on room payment works. Other than that not a bad spot.
Nicholas
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast was amazing!
Tania
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Greet staff and beautiful facilities. A really great city experience!!
Cian
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The attitude from the grand staff has been increasingly disappointing. As a returning customer and a regular, I’m disappointed each time that details of my booking have been declined. Also- my partner was denied entry to my room even though I specifically told them to valet park my car and to have a key ready for him. He had to call me while I was in the middle of a conference and I had to step out and remind the staff that we both had access to the room. We were charged incorrectly for breakfast, and had to have it all removed from the bill. It was… very frustrating to say the least. I’ve complained before and received an apology by the manager but it’s all lip service at this point- I need to see a change in behaviour. I am a regular but I’m not sure I’ll be back to be honest. Service is important to me and the service at the grand is below average.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Grand by SkyCity

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Grand by SkyCity

Traveloka (7)
Other sources (1,420)
9.0
Exceptional
From 1,420 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Grand by SkyCity

Number of reviews per page
20
40
Top reviews
Brett
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing as normal . Love this place
Terere
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really friendly and helpful staff. There were a few little things like remote not working in the room which when that is how you find out the dinning options etc was frustrating also the shower was broken. Only 1 of the shower heads worked. Luckily my partner knew how to fix it but just not something you expect in place you pay sp much for.
Read More
Diane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very comfortable bed, spacious room and the spa was fantastic. Would happily return.
Brian
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely staff, great location and large, clean rooms
N
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Always great
Lynne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was very satisfied with room very Spacious
Philippa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fabulous hotel. Clean, quiet, and comfortable. Being central made it Convenient to restaurants within walking distance
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Jenny
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved our stay! Felt very welcome. Thank you for the complimentary champagne for our engagement. Felt very special. Jenny and Henry
Cian
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Goof
Melinda
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Sky Grand was comfortable and clean, we had an excellent meal at Metita. Enjoyable stay
Jeremiah
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great for a staycation. Wife and I both took our parents here for a weekend of relaxing in the city. Great day sap facilities, restaurants and of course the Sky Tower.
Jhana
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very comfy rooms.
Renee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Best
EDITH
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Vey nice place walkable right in a center nice staff
Tina
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was nice
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Conveniently located to restaurants shopping etc Checkin was made difficult by girl who didnt quite understand how hold on room payment works. Other than that not a bad spot.
Nicholas
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast was amazing!
Tania
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Greet staff and beautiful facilities. A really great city experience!!
Cian
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The attitude from the grand staff has been increasingly disappointing. As a returning customer and a regular, I’m disappointed each time that details of my booking have been declined. Also- my partner was denied entry to my room even though I specifically told them to valet park my car and to have a key ready for him. He had to call me while I was in the middle of a conference and I had to step out and remind the staff that we both had access to the room. We were charged incorrectly for breakfast, and had to have it all removed from the bill. It was… very frustrating to say the least. I’ve complained before and received an apology by the manager but it’s all lip service at this point- I need to see a change in behaviour. I am a regular but I’m not sure I’ll be back to be honest. Service is important to me and the service at the grand is below average.
Read More
Number of reviews per page
20
40