Vander Altona

Great apartment. Centrally located for walking to sites. Stove difficult to operate as they have safety backups on stoves in Norway. They should have better instruction or just have a microwave.

For a serviced apartment, it was acceptable. The apartment was clean and functional. It's also in a good location so easy to access they key areas of Bergen. On the down side, the building is like an Alfred Escher design. The rooms are sign posted well enough, but you go up and down multiple stairs (with luggage!) due to multiple buildings being part of the property. The check-in was a bit complicated to get in and get keys for the rooms and the way the locks work (sometimes you need to key to lock the apartment). I also had to set up the app which is fine, but paying for the rooms since I had two rooms needed some customer support.

Great location with the centre of Bergen within walkable distance. Easy to get to from the station. Room has all standard amenities.

Lovely stay. Great location, well equipped kitchen. Key is through an app, which is a bit annoying but overall lovely stay.

Great location Parking is an issue because it’s city centre and parking is very expensive at nearby car parks Very comfortable room with all amenities

The hotel was lovely once I got in! I emailed them before I arrived and thought they'd sent me all the info i needed, but the keycode for the main door was in an email sent on the day which I hadn't seen. Otherwise an excellent place - good, clean room with large fridge and cooking facilities (no microwave but hob and oven), good wifi and well located by the centre but away from the busy tourist area. The luggage storage wasn't very secure as it was accessed with the same keycode as all the other doors so i didn’t use it.

There is minimal temperature control, so the room was extremely hot the whole stay. The windows barely opened so offered little relief.

Lovely place! Excellent interior, new and clean. Location is wonderful with easy access to restaurants, entertainment, and shopping. The maze of getting into and around in the building can be annoying, and problematic should you have a large amount of luggage or mobility issues.

Room was clean, spacious and very conveniently located to many restaurants & bars. Super walkable once you’re there. However, parking was not convenient and the laundry didn’t work very well. Beds also weren’t very comfortable.

Stayed 7 nights. Checking in is tricky. I met someone every day at the main entrance stressed out trying to get in the building for the first time - once you figure it out it’s fine. But getting in the front door is the hardest part. Everyone is helpful that’s staying there because they’ve been through it. Just ask anyone you see for help. I would have liked our stay better had we not been on the first floor right next to where everyone smokes and had a better view than the alley with graffiti and trash cans. I had no idea Norway was so addicted to cigarettes. I haven’t seen people smoking this much since the 90s. Our windows didn’t open being on the first floor and we had to keep the door open for any airflow - which brought in the smoke smell. You can’t pick your room and they will not move you. The room was nice still and I loved having a kitchen to cook all the fresh fish we got at the market. But, if you are a plus sized person you will find the room difficult to move around. I don’t mind being on the first floor, but I do mind it’s priced the same as all upper floors when you can’t open windows or change the temperature more than 3 degrees up or down.

Le système de réception virtuel fonctionne. Sauf la porte d’entrée principale qui était Brisé notre arrivée et une note à notre départ quelle était encore brisé. Mais jamais vu personne!!

The location is supreme for getting around the city. You are one block away from the harbor and no more than 15 minutes. Walk from any of the main attractions. Even the bus terminal where many of the excursions pick up from is a five minute walk. The accommodations are very clean and modern. I really did. Enjoy my stay here. Be prepared to purchase your own food, which can be helpful in saving money because Norway is quite expensive. There is a grocery store, not even five minutes walk from the location. my only complaint is that there is no water, pitcher or napkins. If you aren’t going to make coffee, you can use the coffee pot to hold water, but be prepared to purchase napkins.

Everything was fine except for the check in process. Many people checking in we're confused and needed help. Once the technology was figured out, everything went well. Room was very clean and well equipped.

Everything is done via the app, check-in, key on phone, check out. Room is clean. The key situation is absolutely dreadful. Useless is about what I can say. Rarely works and have to constantly keep restarting phone for the key to work. Not helpful at all. Pillows are so flat and uncomfortable. Towels are tiny and not the best. Shower is not bad at all. Cooking utensils everything you need for a studio room no problems at all. Apartment is close to everything you need, site seeing, tour start points,. supermarkets, restaurants.

The check in process is pretty bad if anything has gone wrong with your booking - similar to using a dodgy third party website to book a flight, everything is probably going to be fine if you’re lucky. We arrived however our phone number had not been registered with the system so we were left standing outside with no staff in sight. A sign on the door gives an email address (which didn’t respond until 6 HOURS later) and a Norwegian phone number which is not available on WhatsApp (who decides to set up chain accommodation across Norway and thinks it is okay to be uncontactable by anybody outside of Norway?¿?). I tried to contact the number using a hotel phone and nobody answered. We luckily had a staff member wander past us and after 2 hours managed to check in. We booked this through Expedia and the card details had to be updated since it had expired, so even though these had been updated 3 days before our stay, Vander had failed to make any further attempts to accept payment even though Expedia sent an email confirming the accommodation was booked. I later found some emails in my Gmail account from Vander which had gone to my spam. Check your spam if you’re going to book this, and try to check in early because the last staff member leaves at 5pm. Otherwise, the property was lovely. The location isn’t perfect and parking was somewhat difficult/expensive but the property itself was good value.

This was a very interesting experience.Especially since the hotel workers were on strike. The checking processor's done totally by a phone text and email with no one in person to help, but luckily it all went well.

There are shop’s nearby.

Clean room near everything wonderful

Room was in good condition. It was a very odd space in terms of shape, probably because the space was really small (not enough to open up a suitcase, except on the bed or couch). In general, things were modern and clean. Someone had been sick in the hallway, I reported it, I promptly received a reply and it was cleaned up. I did find it odd that I was expected to take my rubbish out to the bins on the street. Pillows on the bed flattened away to provide no support when you put your head on them.

Excellent stay and location!