Element Boutique Hotel

I lowered my equipment and then your staff didn't check properly! Now I need to ship to Zambales, I will spend another 500 pesos on the shipping fee. please contact me and please pay since it was a mistake of your staff! I asked twice if all my belongings had been unloaded since they fixed the car, they said the room was clear but there was a piece of luggage left! Room 402 June 30 is my booking. Thanks! NOTE: Your customer service is rude, I was still venting out about my disappointment and then he shouted at me. he also hung up on me. Contact me and tell me what actions were taken here with your rude staff! you are not a cheap hotel, people pay for your service fix your staff!

Pros: Check in was a breeze. Got the penthouse at a reasonable price! Bed was extra comfy and the Spa like tub was a nice touch. Food was the highlight of our stay. Wide choices of meals. Cons: Not sure if the place was thoroughly cleaned. I'm seeing small roaches in the comfort room. No complimentary slippers and the TV (most important feature) wasn't working. WiFi was a bit slow too given we were staying at one their best rooms.

Clean room and bathroom. Cute hotel. Nice bar. Good food. Friendly staff and owner. Will come back for sure 💕

Nice and spacious clean room with awesome wall paintings decorating this chic hotel. Although the bar staff was a bit slow, I am hoping they will improve their service in due time. Staffs very friendly and easy to deal with. Good location in Makati too.

Great customer service from the entire crew.

Good and ok, will recommend to my friends at this great place