Moonbay Marina The Villas

Not happy with my stay at Moonbay Villas this time. We have stayed in Moonbay several times for the past years because it was just a walk away to some of the night spots and boardwalk. Service was great before. I am not happy with the customer service this time. The bedsheets and towels look worn out. Water from the shower floods the bathroom floor. When we checked out they were asking about 2 missing face towels that were not in the room in the first place. While we were sitting in the pool area early afternoon my husband ordered coffee the waiter told him they ran out of coffee beans. After a few minutes I questioned the waiter if you do not have coffee beans this early in the afternoon you can not serve coffee tonight or breakfast. The waiter then said they have instant coffee. He did not even bother to ask if we would alternate brewed coffee for the instant coffee. The staff needs more training in customer service. I hope to see improvement when we comeback.

Staffs are very friendly. Restaurant is open until midnight. The only things I didnt like in the room we stayed in is the electric outlet, most sockets are not usable in the bathroom and the vanity. I had to use the only working outlet in the kitchen to plug the hair dryer. Plus the night is alive in this area where you can hear loud music until past midnight. If you are the night owl type. That'll be ok but if you want to go to bed early please bring your earplugs.

Moon bay is absolute place to stay at SBMA! The upkeep of the rooms and the pool which is super clean and fabulous. The restaurant staff and housekeeping and front desk really take care of you and make you feel relaxed like your at home. Great place and I highly recommend Moon Bay to everyone!!

Good service and the property is excelent

Everything was superb!!!

All good, I enjoyed the stay

Easy access to everything. Staff were helpful.

Very nice stay On the day of checkout they let me stay an extra hour That helped me out a lot.

We are very happy with our 2-night stay at the Villas. The suites are very spacious and has amenities that are conveniently provided. The staff were all very polite, helpful and make their guests welcome. We enjoyed the pool, the balcony and the driving range at the back of the Villas. Value for money, well recommended!

It worked out for us perfectly.

Easy check in. Comfortable and clean rooms. Courteous and pleasant staff. The only issue I had was when I switched to one of the suites, and the room was a little too cold. Other than that, my stay was great.

American standard hotel rooms. Staff was great and food is above average. Very relaxing. The location is 👍👍

My stay was most enjoyable. There really isn't much not to like about the Villas, It is top notch in my book.

My stay at the Villas was fantastic. I extended my stay by 3 days as the place was just so pleasant. The room was more than spacious for one person. The room was immaculate. The bathroom was clean with god water pressure and plenty of hot water. The cafe was staff friendly and polite, and the food was outstanding. There are other dining options in the area, but the Cafe Azul's chef (s) are top notch! The hotel staff is courteous and professional, with kudos going out to Mike, who goes out of his way to make guests feel welcome. The pool was clean and pristine, so if you are looking for aquatic fun, you might want to limit it to the pool, as the beach area leaves a lot to be desired. The hotels in the area might want to consider organizing some community volunteer beach cleanup days throughout the year. The only complaint I had was on my last night there, the guy in the room next to mine decided to blast rock music in his room around 12:30 in the morning, and when I asked the evening security guard to deal with it, he instead directed me to the front desk, whom I reported it to (though I should not have had to as the music was quite loud). Unfortunately nothing was done and the music was still blaring when I finally fell asleep around 3:30 am. Things like that shouldn't happen at a hotel, and the perpetrator not face any consequences. Other than that I've nothing but good things to say about the Villa's.

Everything was nearby. Enjoyed going to the pier 1

Good balance of budget, location and cleanliness/safety/service. This hotel is in a perfect location for restaurants by the water or my fave Texas Joes.

Excellent place to stay with excellent staff

Such a pleasant atmosphere! Excellent swimming pool very clean! The staff here is superb and attentive! Great free breakfast! Highly recommend this place!

The property overall is wonderful, walkable, quiet and safe. The only the thing we noticed was there are mosquitos or bugs. Still we will come back.

All the staff were exceptional, they went above and beyond. The hotel needs a lot of repair/maintenance though. However, problems encountered in the room were handled/fixed right away.