How many rooms are available at Platinum Mountain Hotel & SPA?

Platinum Mountain Hotel & SPA has 147 rooms in total.

What do past guests say about Platinum Mountain Hotel & SPA?

Platinum Mountain Hotel & SPA is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Platinum Mountain Hotel & SPA

Name: Platinum Mountain Hotel & SPA
Address: ul. Kilinskiego 15 B, Szklarska Poręba, Powiat jeleniogórski, Województwo Dolnośląskie, Poland, 58-580, ul. Kilinskiego 15 B, Województwo Dolnośląskie, 58-580, Poland
Rating: 8.8

Hotels

8.8

/10

Very Good

39 reviews

What Guests Say About Their Stay

Michal

10.0

/ 10

Beautiful view from the room. A lot of attractions for kids. It was one night stay but will come back one day for 👍

Kamil

10.0

/ 10

It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.

Teresa

10.0

/ 10

Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids

In the Area

See Map

ul. Kilinskiego 15 B, Szklarska Poręba, Powiat jeleniogórski, Województwo Dolnośląskie, Poland, 58-580

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Staying at Platinum Mountain Hotel & SPA is a good choice when you are visiting Szklarska Poręba. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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Platinum Mountain Hotel & SPA Address: Map & Location

ul. Kilinskiego 15 B, Szklarska Poręba, Powiat jeleniogórski, Województwo Dolnośląskie, Poland, 58-580

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Exterior 2 Platinum Mountain Hotel & SPA

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General

Near Pietkiewiczówka Ski Lift

Location

With a stay at Platinum Mountain Hotel & SPA in Szklarska Poreba, you'll be near ski runs, just a 5-minute walk from Mineralogical Museum and 9 minutes by foot from Pietkiewiczówka Ski Lift. This family-friendly hotel is 0.1 mi (0.1 km) from Szklarska Poreba Ski Arena and 0.6 mi (0.9 km) from Szklarska Poreba Ski Resort.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Szklarska Poreba Ski Arena - 0.1 km / 0.1 mi
Mineralogical Museum - 0.4 km / 0.3 mi
Pietkiewiczówka Ski Lift - 0.8 km / 0.5 mi
Nartolandia - 0.9 km / 0.5 mi
Szklarska Poreba Ski Resort - 0.9 km / 0.5 mi
Hala Szrenicka Ski Lift - 1.1 km / 0.7 mi
Puchatek - 1.2 km / 0.7 mi
Bieg Piastow - 1.3 km / 0.8 mi
Babiniec Ski Lift - 1.5 km / 0.9 mi
FIS - 2.1 km / 1.3 mi
Śnieżynka Slope - 2.1 km / 1.3 mi
Museum of the Earth - 2.2 km / 1.3 mi
Karkonosze National Park - 2.4 km / 1.5 mi
House of Carl and Gerhard Hauptmann - 2.7 km / 1.7 mi
Szklarka Waterfall - 2.9 km / 1.8 mi

Facilities

Relax at the full-service spa, where you can enjoy massages. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary ski shuttle makes getting to the slopes a breeze.

Business Facilities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Szklarska Poreba? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 147 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes.

All facilities in Platinum Mountain Hotel & SPA

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Lobby

Things to Do

Indoor pool
Spa
Picnic area
Garden
Fitness center
Library
Outdoor pool
Sauna
Steam room
Pool sun loungers

Public Facilities

Coffee shop
Elevator
Parking
Smoke-free area
Safety deposit box

Family-friendly Facilities

Kids club
Toys
Children games
Children pool

General

Fireplace in lobby
Banquet
Parking
Terrace

Hotel Services

Multilingual staff
Luggage storage
24-hour Receptionist
Concierge

Business Facilities

Conference center
Business facilities
Conference rooms

Food and Drinks

Poolside bar
Breakfast

Transportation

Ski shuttle
Bicycle rental

Sports and Recreations

Fitness center
Game room

Accessibilty

Disabled access friendly

Nearby Facilities

Gift shop

Kids and Pets

Babysitting

Connectivity

Free WiFi

Accommodation Policy & General Information in Platinum Mountain Hotel & SPA

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

16:00 - 11:00

Check-out:

Before 11:00

Pets

Only Dogs Cats Allowed

Additional Policy

Professional property host/manager, No rollaway/extra beds available, Cashless transactions are available

Fee for buffet breakfast: approximately PLN 75 for adults and PLN 60 for children
Uncovered self parking fee: PLN 40 per day
Pet fee: PLN 50 per pet, per night
Service animals are exempt from fees
Early check-in fee: PLN 299 (subject to availability)
Late check-out fee: PLN 299 (subject to availability)
Crib (infant bed) fee: PLN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 16:00 - 11:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Platinum Mountain Hotel & SPA	147
Number of floors in Platinum Mountain Hotel & SPA	3
Another facilities in Platinum Mountain Hotel & SPA	Indoor pool, Spa, Picnic area, Garden, Fitness center

Frequently asked question in Platinum Mountain Hotel & SPA

What are available facilities at Platinum Mountain Hotel & SPA?

There are top facilites at Platinum Mountain Hotel & SPA such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at Platinum Mountain Hotel & SPA?

Check-in time at Platinum Mountain Hotel & SPA is staring from 16:00 - 11:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Platinum Mountain Hotel & SPA provide breakfast?

Yes, Platinum Mountain Hotel & SPA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Platinum Mountain Hotel & SPA?

Platinum Mountain Hotel & SPA is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Platinum Mountain Hotel & SPA have?

Platinum Mountain Hotel & SPA has 3 floors.

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More Reviews from Other Guests in Platinum Mountain Hotel & SPA

Overall Ratings & Reviews Platinum Mountain Hotel & SPA

Other sources (39)

8.8

Very Good

From 39 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

8.8

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Traveler Reviews Platinum Mountain Hotel & SPA

Number of reviews per page

Top reviews

Michal

Friends and Family Family

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Overall hotel is OK, but not 5 star hotel as they present it. Food very good. Staff doesn’t speak English (only front desk). Hotel is quite popular - a lot of guests, so expect lots of people everywhere. Unfortunately, facilities and equipment are quite limited for this amount of tourists - expect long waits for coffee and water (they have one water machine for the whole restaurant).

Michal

Friends and Family Family

10.0

/10

Reviewed 37 week(s) ago

Hotels.com verified review

Beautiful view from the room. A lot of attractions for kids. It was one night stay but will come back one day for 👍

Lada

Leisure Family

10.0

/10

Reviewed 127 week(s) ago

Expedia Group verified review

We had a nice stay. Thank you.

Kamil

Leisure with Children

10.0

/10

Reviewed 144 week(s) ago

Expedia Group verified review

It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.

Martin

with Partner

8.0

/10

Reviewed 165 week(s) ago

Hotels.com verified review

Nice, but not worth the money - 5* hotel but most 4* hotels in the same area are same if not better quality when it comes to comfort, services and overall level.

Teresa

Business and Leisure with Partner

10.0

/10

Reviewed 202 week(s) ago

Expedia Group verified review

Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids

Verified traveler

Leisure Family

8.0

/10

Reviewed 255 week(s) ago

Expedia Group verified review

😁😁😁

Verified traveler

Leisure with Children

8.0

/10

Reviewed 331 week(s) ago

Expedia Group verified review

The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.

Verified traveler

Leisure with Friends

10.0

/10

Reviewed 332 week(s) ago

Expedia Group verified review

Nice and modern, but they opened around a month ago, so still many things to improve.

Verified traveler

with Partner

10.0

/10

Reviewed 338 week(s) ago

Hotels.com verified review

Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.

Vadim

Leisure Family

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Hotel hat maximal 2-3 Sterne. Essen sehr schlecht. Zimmer wurde innerhalb von 4 Tagen NICHT Ein Mal aufgeräumt

Stephan

Leisure with Children

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Wir waren bereits das zweite mal im Platinum Mountain Hotel und wir wurden wieder nicht enttäuscht. Wir hatten einen sehr schönen Urlaub gehabt. Wir kommen bestimmt noch einmal vorbei 😊. Einziger Kritikpunkt wäre beim Abendbuffet, vielleicht mal mehr Auswahl an kostenlosen Getränken außer Wasser, Tee und Kaffee bereitstellen. Ansonsten war alles Super.

Yuliia

Business and Leisure Family

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

All good.

Francesco

Leisure with Children

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

Alles was super!

Alexej

Leisure with Children

6.0

/10

Reviewed 65 week(s) ago

Expedia Group verified review

Positiv: richtig schönes Design, Zimmer sind geräumig, hochwertiges Bad. Schnelles Checkin. Hervorragender Badebereich, Ladeplätze für E-Autos, tolle Thai Massage. Mittel: Das Essen ist gut. Für Fleischliebhaber gibt es eine sehr große Auswahl, das Frühstück ist mehr als üppig und lässt fast keine Wünsche offen. Wir sind Pescetarier und fanden immer etwas, als Vegetarier wird man schon wesentlich weniger fündig, für Veganer sehr knapp. Schade fand ich, dass die Beschreibungen zu den Gerichten oft entweder fehlten oder nicht akkurat waren (zB ausgeschrieben waren Baked Beans, diese enthielten aber kleine Wurststücke, die nicht aufgeführt waren). Schade war: Ein Hotel lebt von den Menschen, diese waren leider ungenügend geschult oder motiviert, um die Wünsche der Gäste zu erfüllen. Es galt maximal Dienst nach Vorschrift. Auch wenn es seltene Ausnahmen gab, überragte der negative Gesamteindruck. Wünsche der Gäste ablesen Fehlanzeige, freundliches Lächeln auch Fehlanzeige. Zumindest Englisch bei den allermeisten - absolute Fehlanzeige. Beispiel: Wenn wir zum Essen mit einem Kleinkind kommen, darf man in 4 und erst recht in 5 Sterne Hotels erwarten, dass ein Kinderstuhl angeboten wird, hier Fehlanzeige. Wenn man Mitarbeitende um einen gebeten hat, wurde gekonnt ignoriert, oder so getan als würde man nicht verstehen. Im Endeffekt kümmerten wir uns an allen Tagen selbst um unsere Bedürfnisse. Anderen erging es leider genauso.

Martin

with Partner

6.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Die Einrichtungen des Hotels sind gut. Die Sauna- und Badebereiche sind modern gestaltet, und generell ist die Ausstattung auf einem hohen Niveau. Leider wird dieser positive Eindruck vom Service massiv getrübt. Der Boden in der Sauna und im Badebereich war offensichtlich nicht regelmässig gereinigt – man konnte Staub und Schmutz deutlich sehen. Becher oder andere Utensilien wurden nicht nachgefüllt, was die Nutzung der Einrichtungen erschwert hat. Im Lobbybereich war zudem nie genug Platz für alle Gäste, was für ein Hotel dieser Grösse enttäuschend ist. Ein weiterer Kritikpunkt ist der unangenehme Geruch im Eingangsbereich, der stark an eine Küche erinnert. Ausserdem wirkte das Personal unmotiviert und wenig freundlich – niemand hat gelächelt, und man hatte den Eindruck, dass man eher als Belastung wahrgenommen wurde als Gast. Die Informationen im Zimmer entsprachen ebenfalls nicht der Realität. Zum Beispiel sollte es laut Infomaterial möglich sein, Speisen vom Restaurant Piatti aufs Zimmer zu bestellen, was jedoch nicht funktioniert hat. Solche Details sorgen für Frustration und hinterlassen einen schlechten Gesamteindruck. Insgesamt ist das Potenzial des Hotels durch die hervorragenden Facilities gross, aber der schlechte Service und die mangelnde Sorgfalt in vielen Bereichen haben unseren Aufenthalt leider negativ beeinflusst. Hier besteht dringender Nachholbedarf.

Jens

Leisure Family

8.0

/10

Reviewed 90 week(s) ago

Expedia Group verified review

Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre.

Faik

Leisure with Children

10.0

/10

Reviewed 95 week(s) ago

Expedia Group verified review

Everything top we will come again, kids friendly

Andreas

Leisure with Children

2.0

/10

Reviewed 95 week(s) ago

Expedia Group verified review

Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand

Gregor

with Partner

8.0

/10

Reviewed 107 week(s) ago

Hotels.com verified review

Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin.

Number of reviews per page

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Exterior 4 Platinum Mountain Hotel & SPA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.