Macdonald Crutherland House and Spa

Dinner was inedible, waiting staff a little like fawlty towers Room was freezing Faulty hairdryer singed my hair and i made reception aware of this she was extremely rude Will never stay again

Fantastic stay, got caught there during the storm and staff couldn’t have done anymore, made sure we were comfortable , happy, feed and watered, they were wonderful. Also keeping us updated on weather situations as they arose.

I stayed at the Macdonald Crutherland twice over two weeks and i was not impressed. The WiFi in the room was terrible and prevented me from being able to do some work in the room. The food at the bar was a disgrace!! I got a pizza for £14 which was possibly a £1 Iceland pizza!! Surely any chef worth their salt would refuse to put that out, they must be bought in and out in a freezer and served at a ridiculous price for what they are. The staff are all very nice and hardworking, but the hotel itself is very tired and I would imagine being run down and eventually sold for development. It’s certainly not a 4* hotel and I wouldn’t stay here again!

Lovely and comfortable stay. The pool was nice and warm, perfect for a short winter break.

After a long day travelling they closed the kitchen at 20:25 and no room service although the room menu stated 9:30 last order. I had find the local chippy in east Kilbride not great when the night had the lowest temperature of the year at -6oc eat before you arrive. Their lose I went out again the second night I travell a lot and spend £60 a night this two night stay zero with them £50 with local restaurants.....

Poor view from room over roof. Bed side light did not work. Beds were 2 singles pushed together. Leisure facilities good, sauna excellent and breakfast was very good-individually cooked. The staff member we had was very friendly. Despite being freezing outside room was warm.

We arrived at the lovely spa hotel for winter vacations and loved the site, location, access to amenities yet being slightly tucked away in peaceful surroundings. Staff is an absolute pleasure here, from reception to spa , leisure and pool facilites, to restaurant staff and even the cheerful chef who is a regular at the work out gym, everyone seemed so friendly , helpful and accomodating. With a tiny baby on board, the restaurant staff were excellent even when we got late for breakfast. Hotel is slightly dated in regards to carpeting etc but it retains its character and the lounge by the reception is a delight to enjoy a good book with a drink or coffee. Gym, Leisure centre and pool are a five star attraction here, large , great equipment and never too busy. Toilet seemed the only downside with equipment needing an upgrade. Shower leaked so had to be very carefully pointed so it wouldnt flood the floor, and the toilet water pressure was less than optimal too. But overall, one excellent stay and we thank everyone for making it so good for us.

Not great was disappointed that they initially. Said I could not have breakfast but it got sorted so I was happy

Christmas overnight with family . Christmas meal was a bit chaotic and was okay . Swimming pool and Spa lovely Amy gave me a lovely hot stone massage . Disappointed no food in evening . Praise to Sophie for getting a meal for grandson

The pool, gym and spa areas are ok... if the changing room rather dated... very dated. The rest of the hotel predates... everything... very, very tired hotel, just about keeping it together. Food was average at best and breakfast has some strange arrangements with most edible things charged additionally, no coffee machine and a possible cappuccino in about 15 mins for £4 does not sound the best start to the day. There's no drama, no enjoyment either, but the 10/10 reviews I had read before do not sound genuine.

The most outstanding element to my stay was helpfulness of the staff, Naeve, Sam, young man who helped me with luggage. Naeve was exceptional in accommodating two late check-out requests, co- ordinating billing, arranging baggage storage and baggage transport and generally checking up on how my trip was going. Sam was just lovely, she works in the restaurant and went out of her way to help all the guests with a friendly smile. The hotel needs some upgrades but I left feeling refreshed and relaxed. Would highly recommend based on these and other factors.

Good stay. Staff excellent. Basin in bathroom was cracked in two places really badly which we reported. Breakfast lovely. We had a small dog but could not find any dog bins on site

Brilliant reception staff

Stayed 1 night with my 2 granddaughters Staff very friendly and helpful. Dinner and breakfast was lovely. The room was spotless. Only complaint was It was meant to be a family room for 3. I expected a Queen sized bad or a double with a sofabed, not a standard double bed. Should not have been advertised as a family room

Lovely dog friendly hotel. Reception staff at check in was extremely curt verging on rudeness. When asking if pool was still open said wouldn’t think so as it was their weekend this was at 5.30pm!! Sent us to spa to ask ourselves not what you would expect of a hotel of this standard! Fortunately the rest of the staff were so helpful and their service was great. Rooms were comfortable and clean and pool facilities were great.

Hotel was comfortable and met a basic needs .It is getting very dated in room decor.However was good value for money.

Staff were polite, but no one was there at check out for around 10 minutes. I could have walked out without paying, and it delayed me in terms of getting away for the day.

Bedding in room was dirty. Floor in room not cleaned. Bathroom had mould around bath. Top of wardrobe full of dust. Asked managed to change bed matress protecter and all he would say. We dont have any housekeepers as al gone home.

what a good stay only issue was the coffee machine didn't work. But cannot mark the hotel down for this as we didn't bother to report it.

Suprising location peaceful and calm . A bit outside the main hub but i liked that . Restaurant staff friendly and helpful. Overall good value for money better than the so called budget alternatives. Definitely worth a weekend especially using my points. 👍