Macdonald Crutherland House and Spa

I brought my elderly mum who doesnt handle stairs well. They have a lift but there are still stairs to negotiate. Pool closes early. Looks old and creaky inside.

Nice historic hotel. Would recommend staying in a room in the original building. Felt like they were trying to cut too many corners to be called a spa resort.

Beautiful grounds around hotel. However inside the hotel is very dated and in need of upgrading.

The grounds were beautiful & reception staff were really nice. Room seriously needs updating. Old furniture, carpet & wallpaper coming away from the walls. Room service was great, all except 8 phone calls before anyone answered to take my order. Didnt get a chance to use the facilities, im assuming the pool & sauna etc will be kept to a decent standard. Wouldnt book again unless the rooms were rubbed out & dtarted again.

Some of the staff were not friendly and welcoming. There were black moulds in the room windows and bathroom areas. The floor was not cleaned and bins not emptied on the second day.

Unhelpful staff. Poor communication

Booked a king size bed was given to singles put together was falling through during the night

Good stay but rooms very tired and we even had holes in the pillow case and arm chairs were ripped and carpet very stained.

A nice hotel. We enjoyed our stay.

Pleasant stay, good on site parking, did have issue with hit water tap not turning on in room and also was expected to bring towel from room for pool due to a laundry issues,which is fine but no notice to say this and had toask fro towel at hotel reception rather than spa reception.

Top Hotel and Staff Highly Recommended

Run down hotel. Beautiful setting but standards inside the hotel are poor. Would not recommend.

Hotel is a bit tired, room wasn’t great. Booked a king but was put in a room with 2 singles together which wasn’t great. Tv didn’t work and toilet wasn’t the most reliable. Put in a room 107 where the view was shocking bad facing a roof and wall. Spa is good and staff were really friendly. Probably wouldn’t stay again and would look elsewhere

Happy enough for what we needed. Rooms a bit tired and musty, wobbly chairs, broken TV remote, sink not draining well but appeared clean enough. Front desk staff lovely. Breakfast was a little interesting, the poor staff seemed really overwhelmed. Not much selection and lots of things appeared to have ran out. As I said, fine for our needs and we are quite chill but definitely no wow factor. Pool - freezing cold showers and freezing cold changing room!! really was so super cold!!

There is nothing wrong with the hotel and it was good value for the stay. Drinks were slightly more expensive than expected. Food was good. The hotel although nice is in need of some updating. All in all a pleasant stay sonewhere different.

Size of the room

Arrived to make memories with my mum, sister and our children to be told although we had booked dinner bed and breakfast we would have to pay for the childrens meals. No where on the booking form did it state this. This caused us to be stressed and completely ruined the overnight. The dining room had a long wait for food and you had to queue to leave and check you didnt have anything to pay. Booked breakfast for 9.30 yet still had to queue to get in. Think management need to review how they are running the hotel.

Never again!! After enjoying a stay at this property last year me and my sister booked a mothers day surprise for our elderly mum, ourselves and our children. We booked two rooms on a half board basis and this was confirmed 2 adults 2 children half board on our receipts. Upon arrival to the property i was checked in by a friendly receptionist and everything seemed ok. I booked dinner times and breakfast. My sister however was met with a different attitude informing her half board was not included for the children. I went round to try to clear up the confusion and was abruptly told I would also have to pay for my children to have dinner even though we had both paid for half board. The receptionist attitude was shocking trying to blame it on hotels.com and informing us we would not get our money refunded as we had already paid. Due to the terrible attitude which was causing us stress and upset at this point we just wanted to leave. The manager came apologised and gave the impression she would sort it out so we had a drink and decided to stay. It did not get sorted we received a note saying we would still need to pay but they would 'discount' the meals. The service at dinner was extremely slow and some customers actually walked out in frustration. What should have been a nice relaxing stay was ruined by the terrible attitude and incompetence of this hotel. No where on our terms and conditions did it say that 2 adults 2 children half board did not include the childrens meals!

The place is very good except the bedrooms are tired looking they need a good indepth clean also had to go for tea bag the biscuits was limited. The staff were lovely and very helpful but also didn't have a children menu lucky my grandchild eats anything, so she could have lunch. Overall we had a lovely time. Thanks

it was an overall disappointing experience. I had booked two rooms, and both had issues. One room had heating problems, making the room uncomfortable, and the other had a broken toilet flush, which made it difficult to use. The rooms were old, with outdated furniture and fixtures, which certainly didn’t justify the high price they charge. What made matters worse was the lack of friendly service. When I called reception to address the issues, no one picked up the phone, which only added to the frustration. To top it all off, all the hotel staff were unfriendly to us. The hotel felt overly hyped and simply didn’t live up to expectations. Overall, it was a regrettable stay,