Intelier Palacio de San Martín Hotel

I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.

We really enjoyed our stay. The staff was wonderful and made us feel very welcome. The room was small, but it was comfortable and had a cozy atmosphere. Highly recommended.

Relaxing lounge area, central location, nice large room

Excellent location, within walking distance of major landmarks and shopping areas. The rooms are comfortable, functional, and beautifully decorated. Highly recommended.

Great location within easy walking distance to main attractions. Room was clean with everything we needed and a comfortable bed. Staff were friendly and helpful and breakfast selection available until 11 which is ideal for a restful holiday. Would love to return.

Clean room, excellent location.

The service was shocking. The bearded guy at reception barely acknowledged us the whole time we were waiting to check in/check out. I asked if he had a charger for my phone-he rolled his eyes as hard as he could. I ordered some food at drinks in the restaurant whilst waiting for the to be ready and they messed that up as well. On the plus side the room was clean and the location was great. Would I stay here again in the future? Absolutely not.

Great staff, wonderful living decor lobby, and right in the heart of it all. Very walkable area. Will definitely stay here again!

Clean room, nice staff

Excellent Hotel in a great location.

Nice and clean. Good location. Walkable.

Great hotel! Very clean, Great location, Great service. The breakfast is limited but of good quality. The location shines above all. Highly recommended!

Everything was excellent

Great location and very nice hotel. Slightly smelly room at check in.

The staff is dedicated and courteous. They understand hospitality. beware as you expect elevators and stairs to all rooms at a 4 star. not this one. great location.

Staff was great and courteous! Room with great view and well taken care! Pleasant ambiance, great breakfast and restaurant!

Excellent location, nice staff.

Nice and clean room, perfect for me and my boyfriend. The staff were all very kind and helpful. We had an early flight and our room wasnt ready yet so we were able to leave our bags at the hotel and go out to explore a bit. After we came back, we got our key and were told that our bags were waiting for us in our room! We really appreciated that small gesture especially since we’ve stayed at other 4 star/more expensive hotels before where the staff didn’t do this for us. We would happily come back here the next time we visit Madrid.

Great location, nice interior, friendly staff

Lobby staff are very helpful and polite.