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The Donna Portals
Hotels
9.4
/10
Exceptional
148 reviews
What Guests Say About Their Stay
Joshua
10.0
/ 10
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
Markus
10.0
/ 10
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Kate
10.0
/ 10
Fantastic hotel, facilities and location. Junior suite was an excellent size.
In the Area
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Calle Falconer 19, Calvia, Mallorca, Balearic Islands, Spain, 7181
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Donna Portals
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Per room per night (excl. taxes & fees)
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What's around The Donna Portals
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Calle Falconer 19, Calvia, Mallorca, Balearic Islands, Spain, 7181
Discover More About The Donna Portals
Location
Staying at The Donna Portals is a good choice when you are visiting Calvià.
About The Donna Portals
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Donna Portals exclusively for you.
Get precious and unforgettable moment during your stay at The Donna Portals.
All facilities in The Donna Portals
Others
Things to Do
- Romantic proposal packages
- Winery tours
- Garden
- Beach umbrella
- Turkish bath
- Spa
- Outdoor pool
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Express check-in
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Banquet
- Swimming pool
- Terrace
- Smoking area
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Business Facilities
- Meeting facilities
- Meeting rooms
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
Accessibilty
- Accessible parking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Donna Portals
Important Note
- Fee for cooked-to-order breakfast: approximately EUR 45 for adults and EUR 18 for children
- Covered valet parking fee: EUR 35 per night
- Pet fee: EUR 45 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
- A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards and cash
- This property uses a grey water recycling system
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Donna Portals | 64 |
Number of floors in The Donna Portals | 11 |
Another facilities in The Donna Portals | Romantic proposal packages, Winery tours, Garden, Beach umbrella, Turkish bath |
Frequently asked question in The Donna Portals
What are available facilities at The Donna Portals?
There are top facilites at The Donna Portals such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Donna Portals?
The standard check-in time at The Donna Portals is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Donna Portals provide breakfast?
Yes, The Donna Portals provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Donna Portals
Other sources (148)
9.4
Exceptional
From 148 reviews
Cleanliness
9.6
Room Comfort
9.8
Service and Facilites
9.6
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Traveler Reviews The Donna Portals
Number of reviews per page
20
40
Top reviews
Andrew Ian
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very clean ,staff very polite but service not great
Vishali
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Lovely property and staff was amazing
Joshua
Business
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
Markus
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Hayley
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Great property but lifts are slow and a little old. Spa is great!
Kate
Leisure Family
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Yarden
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Service was unmatched, wish we could stay longer!
Steven
Business and Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
It was the location ever.
Matthew
10.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Mohammad
Leisure Family
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Great location
Francisca
Friends and Family
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel.
Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca.
I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
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alan
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Ants in bedroom and bed
After being reported and room "cleaned" ants still present.
Outside power washed and water entered room.
Lack of handrails at outside steps for anyone needing that assistance.
Mauricio
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Andres
Leisure
4.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish.
Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional.
The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came.
Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead.
The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach.
This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
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tom
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
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Verified traveler
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
Vasili
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Excellent staff!
Alexandra
Friends and Family
10.0
/10
Reviewed 92 week(s) ago
Hotels.com verified review
Amazing stay from start to finish! I highly recommend this property:)
Z
10.0
/10
Reviewed 95 week(s) ago
Hotels.com verified review
Loved this hotel, staff were amazing.
helen
10.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
Staff couldn’t do enough and hotel beautiful and so unique! Loved it will def go again 😊
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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