Aurum The River Place

All was good until one issue occurred Overall, I had a pleasant stay, but there was one problem that affected my experience I paid 7,960 baht for two nights. The building is a bit old, but I actually liked the atmosphere. The café next door has a beautiful river view, the breakfast was wonderful, and the staff were friendly. However, I chose this room specifically because it had a balcony. I am a smoker, and I always book a room with a balcony so I don’t need to go outside the building every time I smoke. Unfortunately, the balcony door in my room did not open at all, even though I paid extra for this feature. When checking out, I kindly asked if anything could be done regarding this issue. I explained to Ms. Pan that since the balcony was unusable, I had to keep going up and down whenever I wanted to smoke. After 11 p.m., the front door is locked, which made it even more inconvenient. Instead of addressing the issue, she simply said, “Smoking is bad, you should stop smoking,” which was not the response I expected in this situation. She then told me that they could not do anything because I booked through the Expedia app. However, the balcony door being stuck is clearly a hotel issue, not mine. I booked—and paid for—a balcony room, yet I could not use the balcony at all. Ms. Pan was polite, but I felt she guided the conversation toward what she wanted rather than addressing my actual concern. Also the young lady came in to room to check what she can do but Pan js talks..

I had such a lovely stay! Such a quaint little place, clean rooms and very attentive staff, especially Pan. She was was there each day doing a little bit of everything from ushering me to my room upon check-in, to bring me breakfast by the side of the river in the morning to waiting with me to be sure my taxi arrived. I had booked a room with partial river views and to my surprise it even had a small balcony. Everything was just perfect. I would definitely stay again!

Clean and comfy room. Very friendly staff. Lovely breakfast in garden area.

Friendly staff, great location, clean room

The staff during the day was super nice, friendy and accommodating. Oh boy, the lady on duty at night was the complete opposite - not friendly and very cold. The wifi was problematic even at night. Pick another hotel if conducting a work meeting online is important to you.

Cleanl, friendly and caring staff, great location, nice view, gorgeous view.

Really pleasant workers. Clean and quiet place. Walking distance to many attractions

Yes

Everything worked well and very clean. Air conditioning worked well. No bad complaints. Highly recommended

Lovely spot, close to many sights, warm and helpful staff. This is our fourth time staying here.

Friendly staff with hotel in convenient location between flower market and Royal Palace.

We absolutely loved our stay here! Everyone was so welcoming, friendly and helpful and they really looked after us. We would definitely stay here again and recommend this place to everyone! The location is perfect as it’s so close to places like Wat Arun, Wat Pho, the Grand Palace and more!

This is an excellent boutique hotel. It is on the waterfront in old town Bangkok. The lady that runs the desk on the days i was there is incredibly nice and very helpful. The room was smaller but very comfortable and well laid out. We also got free breakfast whoch was an ample start to the day with a western style breakfast or thai style.

Awesome stay. Very clean and room was spacious and close to Wat Pho, and a 15 min walk to grand palace and Chao Phraya boat tours. Nice breakfast overlooking War Arun. Staff helped me to sort out my baggage and were very responsive on messaging feature.

Small hotel with extremely attentive and kind staff. Room views of river are partially obstructed by building in front. Located very close to National Palace and Reclining Buddha.

Nice area

This is a great place to stay for those that like boutique hotels in historic city centers. Great location on the river. Close to the Grand Palace. Easy access to the MRT blue line. The staff was really attentive and helpful.

Right by most of the main attractions - hotel is a little dated and worn -

Great location to be within walking distance of many attractions. The breakfast was delicious and the staff was very friendly. Pan (who works the front desk) went over the top to make our stay enjoyable.

This is a hidden gem with a river view and close to amazing temples, boat tours, the ferries and the Grand Palace. We had an amazing stay here and highly recommend it. The location is perfect - close to everything yet on a quiet street. Breakfast is delicious and comes with a riverside table. The staff here are all incredibly kind and friendly. The lady who manages the hotel made everything so special for us - from the Thai lessons to arranging us a driver for a day out and a ride back to the airport. Kop Kuhn Ca Kuhn Pan! The hotel is also very close to the flower market and the subway. Both the subway and the river bus are easy and super safe to use. And the cost here is very reasonable too. My one caution - if you book a Grab ride here from the airport make sure they have the right address. When we did this Grab somehow had the wrong address. Totally not the hotel's fault - much better to let the hotel arrange your taxi! Lots of food options nearby including good street food. This is the only place I would want to stay in Bangkok!