Hilton Trinidad and Conference Centre

Needs to be renovated ASAP

The one thing that separates this hotel from the rest on the island is the amazing view of the city, my stay was ruined however when my my iPhone charging cords were stolen and switched out with one that didn’t work by housekeeping, I notified security and insisted that they were not to be let back into my room. I would like to thank security supervisor Antillio Britto and Miss Sherelle Noel from the front desk for their assistance, Mr. Britto eventually brought me a charging cord as a replacement for the one that was stolen. Apart from The negative experience, the only other concern is a policy at the hotel that requires you to have exact payment when dining because change is not provided, if your meal is three hundred and twenty TTD and you pay four hundred TTD, you are told that the hotel doesn’t provide change (I’m not even sure if that’s legal)..The courtesy of both staffers mentioned and their willingness to correct my unfortunate situation does shed a positive light on my experience but a 4 star hotel with untrustworthy staff might as well be a 1 star hotel…just my opinion.

Hilton is a lovely hotel but is overdue a refresh of the rooms. The communal areas are all beautiful but the rooms are a little bit tired. What saves the hotel is that every room has a balcony and that there are birds in the morning. One morning I had the pleasure of waking up to wild macaws and parakeets that were clearly visible from my balcony. Coming from the UK that helped me overlook some of the tiredness of the room!

The property is very run down, the bed was very dirty and i changed my room 3times to a point i gave up. It was supposed to be a relaxing stay for my wifes baby moon but there was nothing relaxing about this stay. I cannot believe hilton would allow its name to go down like this.you are charged top dollar for the stay and it felt like a motel. The amenities are fine, the staff can only do so much but the worst absolute experience ever. I had to take all my clothes to dry cleaning due to the condition of the rooms

Very clean

There wan nothing that I did not like it the only hotel in T and T that I enjoy spenging my money service staff just great keep on keeping on Hilton

Amazing time for carnival, had a big hickup in the beginning but we was resolved and we had a fun time will stay here again. The balcony rooms is a must !!

Hotel with a long tradition, which could need some renovation but keeps it‘s high standard. The staff is very friendly and helpful. Food and drink prices are extremely high, even for TT-standards

The service was very poor, and the room and where the roomwas located was terrible

Poor customer service.

The service was excellent. Their online menu for room service was very reliable.

El hotel está muy antiguo y necesita restaurarse. El olor a alfombra vieja se sentia en la habitación, el aire acondicionado hacía ruido. Hay muchísima bulla que no permite descansar. Pienso que en general el personal necesita mejorar el servicio. Solo desayuné en el hotel y la comida no estuvo buena, pero si carisima.

It was close to everything

The service and food was good I enjoyed the morning settings by the waterfront having breakfast.

Excellent service

Great service

We book a room over looking the pool and the toilet was dirty.

Great regular place that’s near a lot of event spaces.

Needs a bit of facelift and upgrade. The carpet was musty and torn but the staff was very pleasant

I like how the security of this hotel and the views from the room i was in