Hilton Garden Inn Long Island City New York

Great customer service. Nice rooms!

Room hand very limited storage/draws for clothing also floor tub slippery when showering

For NYC this was a good option when Manhattan was completely unaffordable. The location is good - steps to the subway which takes you into midtown in one or two stops. There is very limited parking but there's a parking garage literally next door -- it's not cheap, but ok. Queens is edgy, but that's ok as long as you have your wits about you. I had an issue with the room which was on the 2nd floor, tiny and right next to the elevator, despite me requesting to be away from the elevator when I booked. I was told the specific type of room I asked for was only in this location - but not until I came to check in, by which time I didn't have any option. The elevator always took ages to arrive so we mostly used the stairs and went out of the emergency exit, but when we came to check out the elevator was broken and we had heavy luggage. Pretty annoying when the noise of it had kept me awake during the night. Overall, it is what it is - ok for a short stay but far from luxurious and I advise you to check about room location before booking.

Relaxing, great staff

Okay

Great

Close to the subway. Safe. Nice.

The room is very large has excellent soundproofing, a comfortable queen bed, comfortable pull out sofa, working desk and a huge bathroom. Air conditioning is excellent. Provided are fridge, coffee maker and microwave. Excellent location and we will stay here again.

I didn't realize that Long Island city was in the heart of the city, but I knew that I could park my car safely at the hotel garage, it was not the case at all. The hotel uses Champions parking which i a public parking next door who favors the guests from the Marriott courtyard next. I attended to park twice and was refused entry because I was staying at the Hilton Garden, I finally had to go park at another parking 3 blocks away and walked luggage on hand. The clerk was very casual about it, he said " Expedia misled you because we don't provide parking for any of our guests, they have to use public parking " I will never stay there again. The bathroom was horrible only one side door for the shower, I almost fell twice walking on the wet floor after a shower. I stayed in Room 711 very small the TV is in front of the bathroom, fridge, microwave and desk in the same spot behind the bathroom door. Totally disgusting.

Staff was amazing at the hotel as was the dining facility. Room was extremely small even though it was supposed to accommodate 4. Very convenient to subway and short ride to midtown.

Hudson Food Market right down street, open 24 hours with great selection of sandwiches, smoothies and snacks. Our hallway was quiet, but rooms definitely not sound proof.

Front desk help on the morning of 8/12 was so helpful, thank you!

toilet paper stand is not firm, paper dropped on floor. There is a mosquito with blood in toilet. The toilet door is hard to close. The comfortor feels cheap. The tag on bottle water is confusing, I don't know it is free or not.

Location was great! Hotel was very clean, quiet and beautiful, hotel staff was very friendly and helpful!

First trip to the City for a wedding. I was pleasantly surprised. Would visit again.

Very quick check in when I arrived.

The staff was friendly and very, very helpful. It was a pleasure to stay there.

It was a nice hotel with a great location, but it was let down by dated amenities showing significant wear. The ironing board got stuck and wouldn’t collapse, the toilet took about 20 minutes to refill before it could be flushed again, and the shower gel dispenser stopped working. I removed it from the wall and left it on the counter for morning service, but it was still there later, which was a little disappointing. The hotel breakfast was average. I would stay here again if the price was good, but I wouldn’t overpay considering what you get.

Todo perfecto

Todo perfecto